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“3.5 star execution of a 5 start concept”

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Kerry Hotel Pudong Shanghai
Ranked #20 of 5,161 Hotels in Shanghai
Certificate of Excellence
Reviewed 26 May 2014

One can tell that the Shangri-La Group certainly put a lot of thought into the concept of the Kerry Hotel Pudong. From the in-house brewery to the casual breakfast experience, I applaud the marketing and engineering people.
However, the execution can not live up to this standard:
- great idea to have a free mini bar. But the fridge is unplugged and can only be turned on after a staff member pulls out the entire piece. I eventually ended up ordering room service, but then what's the point of the free mini bar?
- the casually dressed breakfast staff hands you a free paper and flips over the sign on your table that states that you are still working on your breakfast - great. But when the cappuccino that I ordered did not arrive after twice reminding them, the positive first impression is lost.
- I used the free shoe cleaning service - but at 8am the shoes were not returned and I had to call down and wait 15min for them to be brought up.

The list continues. All in all, I would give them a chance and see the concept for yourself. If you want a perfect stay and not worry I would recommend the more expensive but great Langham in Xintiandi.

  • Stayed: May 2014, travelled on business
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Thank RoadWorrier17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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525 - 531 of 1,129 reviews

Reviewed 26 May 2014

• Great room and great service, especially by Shanghai standards
• The Gym is so far the best in Asia, with all standard equipment as well as non standard (rowing machine, high quality boxing bag and gear)
• 2 subway station lines to the centre within 15 minutes walking
• Opposite century garden for morning jogging
• Connected to shopping mall with plenty of food options (Asian and Western)

  • Stayed: May 2014, travelled on business
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1  Thank NicolasSG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 May 2014

Highly recommend staying at the Kerry Pudong if within your budget. Directly linked to the exhibition centre, it is also connected to the Parkside Mall. Rooms are a good size and very clean - up to the usual Shangri-la standards. Nice touches include complimentary use of the mini bar (one time refill only) so you can have juices, soft drinks and also taste the micro-brew from their onsite bar The Brew. The 24 hour gym is excellent with good equipment. Breakfast is also great at the Cook. Highly recommended!

  • Stayed: May 2014, travelled on business
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Thank TravellerDes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gregor W, General Manager at Kerry Hotel Pudong Shanghai, responded to this reviewResponded 24 June 2014

Dear Reviewer, Thank you very much for your review. Indeed the Kerry was build to be a business lifestyle hotel with really great facilities. We also noted your concern and will strive to improve .
Hope to see you soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 May 2014

The Kerry Parkside is the best hotel I have visited in Shaghai in my many years of travel to the city. The staff is friendly, knowledgable and excellent in service. The rooms are spacious, with great lighting and amenities offering some of the best comfort in the city. By far this hotel has the best fitness center in all of Shaghai! I would suspect the fitness facility rivals some of the best gyms in the city as well. What other hotel has a 25m lap pool with perfect hours for the business traveler?! The food in the hotel is also excellent. All in all, the Kerry is simply the best for the business traveler!

  • Stayed: May 2014, travelled on business
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Review collected in partnership with shangri-la.com
Thank Jim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 May 2014

I've always enjoyed Shangri La hotels (Tokyo, Taipei, etc.) and Kerry reminds me of why. Everything about the hotel is predictably excellent, and the lack of surprise is what most business people like: spacious & thoughtful room design, attentive lobby staff, clean & careful execution on all daily necessities. Unlike other hotels in China, this one doesn't seem to suffer from the rapid decay in fixtures, cleanliness, etc. It's not cheap, but it's well worth the cost.

So why is it "best" for "pure" business trip? First, it's just outside of downtown so from the Pudong airport to Kerry there is no frustrating traffic jams. Second, it's close to the electronics/semiconductor offices that I visit often (again, outside of downtown). Third, it's away from the bustle & hanky-panky of downtown, so at night, I've never had to worry about having to go out for late night drinking, LoL But the best thing is that, there is a stadium size gym, and a 25M pool. The gym is mind-bugling full of equipment for me to get totally wasted by the end of an hour work-out.

Room Tip: Corner rooms ;-)
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  • Stayed: March 2014, travelled on business
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Thank Charlie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gregor W, General Manager at Kerry Hotel Pudong Shanghai, responded to this reviewResponded 24 June 2014

Dear Charlie, Thank you very much for your review. Indeed the Kerry was build to be a business lifestyle hotel with really great facilities. Hope to see you soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 May 2014

We stayed for two nights in the Kerry Hotel, Shanghai.
Check-in was swift and we were very pleasantly surprised by the size and luxury level of the room. The little bar with stools for instance is not something one normally encounters.
The complimentary mini-bar was also a pleasant surprise.
The hotel is conveniently located outside the busy heart of the city, but relatively close to the Pudong airport, interconnected with a large shopping mall/happening place and metro stations. Opposite of the hotel is a huge park.
The hotel is very well set-up for families with a pool and adventure zone. The rooms are large enough for an extra bed and connecting rooms are offered as well (we had that option).
Breakfast buffet is huge, albeit a little unstructured. Food quality is very good and the selection is great.
Definitely a great hotel and we would not hesitate to return.

  • Stayed: May 2014, travelled with family
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Review collected in partnership with shangri-la.com
Thank Expat_from_NL_in_KL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 May 2014

A very nice hotel to stay. There is Kerry Parkside Mall next to it and is easy to get food there. The Hotel Staffs are very helpful and always am ready to provide help to you. You will have Shuttle Bus to some company and too bad this is a one way trip service. It would be best if the Hotel can provide the Shuttle Bus to picks us back from the company.

  • Stayed: April 2014, travelled on business
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Review collected in partnership with shangri-la.com
Thank Ivan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Kerry Hotel Pudong Shanghai

Address: No.1388 Huamu Road, Pudong New District, Shanghai 201204, China
Region: China > Shanghai Region > Shanghai > Century Park , Shanghai New International Expo Center
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #20 of 5,161 Hotels in Shanghai
Price Range: £139 - £285 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Kerry Hotel Pudong Shanghai 5*
Number of rooms: 574
Official Description (provided by the hotel):
Flowing seamlessly within the new Kerry Parkside complex, integrating the hotel with an office tower, serviced residences and lifestyle retail mall, Kerry Hotel Pudong, Shanghai is located in the heart of Pudong, opposite Century Park, the largest eco-park in Shanghai. While directly connected to the Shanghai New International Expo Center (SNIEC), the hotel is easily accessible to the rest of the Shanghai metropolis via the underground metro within the complex. Pudong International Airport is 30 minutes away by car and 15 minutes away by Maglev train. The hotel's 574 rooms and suites, most with expansive Century Park views, are designed for optimum ease in work rest and leisure, with complimentary broadband and wireless internet access. For those seeking a more personalised experience, The Club offers seven floors of exclusive accommodation, access to the Club Lounge, complimentary daily breakfasts, evening cocktails, express check-in and check-out, butler and concierge service and host of other privileges. Anchoring the hotel's lifestyle experience is an innovative three-in-one integrated destination for dining, entertaining and socialising: The COOK (international ala carte with open kitchens and gourmet deli), The MEET (steakhouse and grill) and The BREW (craft brewery). Kerry Sports, spanning 6,000 square metres across three levels, comprises a 24-hour fitness centre, an indoor swimming pool, a wellness spa, outdoor tennis court and basketball court, studios for yoga (including hot yoga), pilates, spinning, boxing and aerobics, and the Adventure Zone, an indoor children's playground. ... more   less 
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