We were so excited on our arrival in Shanghai to be staying in an old property in the French quarter, the reviews had been good and so we were expecting good things..... What we got.... Lied to by an unwelcoming pair at reception....." Yes these rooms are non-smoking" as they quickly removed ashtrays... " this whole floor is no -smoking"- plainly not the case.....don't put the bathroom extractor fan on as it pulls in the air from other rooms and multiples the smell. Which is such a pity as the rooms are nice and housekeeping obviously work hard to keep them so.
The cafe- again staffed by unwelcoming staff and no menus -only wine.... Ok if you only want wine.... Can't comment about the gym as all the signs around the place are only in mandarin and the hotel booklet didn't mention it...... What few staff there were rarely spoke English. It's not that I was affronted by this, after all I speak little mandarin and we are in China...... But do not court customers that you can not support, or to be honest appear to want to.... The feeling we had was that we were hiring in a nice room in a house belonging people who were grudgingly allowing us to lodge as long as we're stayed out of their way ! We had booked for 5 nights- left after one.
Nicest person we met was a trainee at reception as we were leaving, he obviously hadn't learned not to care about customers yet, and I hope he always maintains the level of concern he displayed today.
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