Hotel is very cool, modern and has a great features. It's also located in a very hip, convenient part of town.
On the other hand, service is absolutely terrible. First off all, the hotel is incredibly understaffed, probably because no one stays at the hotel. Oftentimes, there was no one at the desk in the evening. Management is also rude and does not put the customer first.
I'm surprised that this hotel is allowed to call itself a Andaz and be part of the Hyatt brand.
- Official Description (provided by the hotel):
- The first Andaz in Asia is located in Xintiandi—a landmark entertainment area in the heart of downtown Shanghai, internationally acclaimed for its restored Shikumen architecture housing stylish restaurants, bars, and boutiques. Andaz Xintiandi, Shanghai is a short walk to the Metro and the prestigious Huai Hai Zhong Road, one of Shanghai’s premier shopping areas. The newly constructed 28-storey hotel features 307 spacious guest rooms measuring 41 square metres, including 47 premium rooms and suites ranging from 80–740 square metres, all with vibrant views over Shanghai and impressive LED lighting where guests can customise the colour to suit their mood. As in all Andaz hotels, non-alcoholic minibar drinks and snacks, local telephone calls and wireless internet access are complimentary. ... more less
- Reservation Options:
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