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“Corporate/Boutique hybrid in the middle of ex-pat area of Shanghai” 4 of 5 bubbles
Review of Andaz Xintiandi Shanghai

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Andaz Xintiandi Shanghai
Ranked #22 of 4,941 Hotels in Shanghai
Certificate of Excellence
San Jose, California
Level Contributor
71 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
“Corporate/Boutique hybrid in the middle of ex-pat area of Shanghai”
4 of 5 bubbles Reviewed 11 May 2013

This was the first time I had stayed in a boutique styled type of hotel. I stayed in this hotel for two nights in April 2013 on a business trip.

Andaz is the boutique entry from Hyatt. The most unique thing was the reception area - no longer a counter separating you and the front-desk people. Instead the reception area is a combination of some work islands with computers and snack area. When you check in, you can graze the various snacks and drinks they have placed in adjacent islands.

The room itself is very trendy. Red-accented cloth headboard dominants the room along with large windows showing the XinTianDi outdoor mall across the street. One gimmick is the control of the color of the room lighting. The electronic controls include a "moonlight" where a large overhead light box can be kept on while you sleep and that can change colors. The electronic controls has three different mood lighting settings for the room. The cabinetry and floors have a striped wood finish. As usual for east asia - nice robe and slippers in the room. Safe in the closet. There is a round glass table by the windows, I would have prefered a rectangular work table.

That color control continues in the granite and glass bathroom. Natural rock on the walls and floor. Transparent glass vanity for which you can control the lighted color. Similarly, a large soaking tube with again color control for the lighting. In front of the tube is the shower area with a large overhead rain shower-head. Rounding out this luxious bathroom is a Japanese heated and spritzing Toto toilet.

While the visuals of the room are very impressive, there were some maintenance problems that had to be fixed in my room. The thermostat wasn't working and I was catching a cold from the low temperature at night. Also, the drain on the vanity was clogging up. After I called, they did send a service person who fixed both issues. For the temperature, he wired up the thermostat so my room was warmer, though I still couldn't modify the temperature myself.

The ground floor does have a major design flaw. Their restaurant in which they serve breakfast is too small with not enough seating for the breakfast crowd. For their overflow crowd, they seat them in the lobby sofas. But even this overflow area doesn't have enough seats. For both days I was there, it was a competition in finding an empty seat in which to have breakfast. The breakfast buffet was average in size and quality. Besides breakfast, I didn't eat in the hotel - instead there's a myriad of restaurants in XinTianDi and adjacent malls.

The hotel seems to be situated in the most expensive area of Shanghai. Behind the hotel is the XinTianDi outdoor mall with fancy stores and restaurants. In front of the hotel are the giant first-world luxury stores such as Cartier and Tiffany. Not very Chinese, but very ex-pat. If you are the type that jets around the world buying expensive jewelry, this neighborhood is for you.

  • Stayed April 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank DavidLau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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704 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (97)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 bubbles Reviewed 24 April 2013

Our arrival at the Andaz was a far less welcoming experience than the Immigration checkpoint we had just passed through at Shanghai International. No 'Welcome to the Andaz', no smile even. Just "Your passports please". Then, at mid afternoon we were advised our rooms were not ready for at least 30minutes after a 10 minute wait at the counter. No offer of a complimentary refreshment or the like as a gesture of apology.
The staff generally have very poor English and are quite cold to deal with. Probably the worst demeanor of any major hotel I have ever experienced. Less engaging and helpful than most stores and restaurants around here too. Even the Concierge is little help with arranging the most basic booking or directions.
Another example of this was at the pool with my 3 children. There were no other guests in the area, and we were behaving well. A staff member came in and without saying Hello, or smiling, just paced up and down the length of the pool with her arms behind her back and a scowl on her face. She was probably a lifeguard, but her demeanour was intimidating and most unwelcoming.
Overall, the rooms are great, but we would go elsewhere for better service

  • Stayed April 2013
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Longlea73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
67 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 229 helpful votes
5 of 5 bubbles Reviewed 19 April 2013

I have stayed at all the Shanghai Hyatts during my years working in Asia and decided to give the Andaz a try during a recent business visit. I love the Andaz in London and this first Asian Andaz lives up to the worldwide brand reputation admirably.

I am not all that keen on the hip Andaz check-in experience which focuses on having stand-up counters and being greeted as one enters the hotel by the staff; it's confusing if it's busy and one has to look for someone to get registered...and as someone else noted, Platinum/Diamond Hyatt members just blend in with whomever else is trying to check in (and, I am at the age where I'd like to have the option to sit down to check in...which the staff are happy to do once you find them and move over to the lounge area--all a waste of time and effort...). With that said, it's an attractive check-in area, the staff made coffee for me, there are cookies/snacks/soft drinks/coffee always available and I was escorted to my room quickly once registration was done.

I loved the room. Very modern, hip and kitsch (which is fun and quirky, not tacky!). I just had a regular room so it was large enough (not huge but had a long hallway before reaching the bedroom area, so even more quiet; away from people passing in the hallway/maids/elevator, etc.). I loved the sleek look/feel of the room with wood floors, floor-to-ceiling windows, comfy bed and fluffy duvet. I really enjoyed/was amused by the mood colors for both the bedroom and bathroom (if you don't like them, just turn them off....). Wi-fi was good and easy to find plugs/adapters which is crucial these days (nothing worse than needing to plug in your notebook/iPad/iPhone, etc. and have to search for plugs across the room from where you actually need them).

Bathroom was large and great fun with stone tiled shower, the mood lighting for the sink/bathtub and Japanese toilet (lived in Japan several years and couldn't figure out how to use these complicated toilets then, so ignored it now as well, but in winter, the warm seat is appreciated!).

The overall feel of the room/Andaz would be great for a romantic get-a-way, especially being in the also-hip Xintiandi area. I still love the Hyatts along the Bund the best (with amazing Bund views) but in Shanghai it's important to stay at a hotel near where you have meetings/interests, etc. as the traffic can be horrific.

I had free breakfast with my room and the buffet in the lobby was more than ample. Service was very good as well. I don't like the lobby/bar area though; sterile and more like a Holiday Inn feeling than what a high standard Hyatt should be....the rooms are such great fun and the lobby/seating/bar area is simply boring. I met friends for drinks one early evening and we moved on very quickly as no attractive/inviting ambiance in the lobby/bar area at all.

Good gym/pool.

Overall, loved my stay and will be back again...the little go-away gifts at the check-out desk a nice gesture too (luggage tags or travel candle, etc.).

Room Tip: The higher the room, the better the view...
See more room tips
  • Stayed April 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Asiaexpat81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 13 April 2013 via mobile

Stayed two nights on business. Rooms are very modern and spacious (ok maybe not as big as in some of the other hotels at the Bund) with huge floor to ceiling windows. No difficulties finding sockets to plug in chargers, which sometimes can be a challenge. Bathrooms have Japanese style toilets, which I haven't seen anywhere else outside of Japan. The colored lighting I found tacky and not to my taste, but they can be turned off.

Had only breakfast in the restaurant, which was pretty standard for a hotel of this class. First morning had a meeting in a private room, which even the staff seemed to have difficulties finding. My only complaint is with the service there. Took ages to bring drinks for the group and when asked about breakfast the only option seemed to be coldcuts or coldcuts in addition to some pastries put out before.

Around the corner are a number of nice restaurants. These seemed to be all Western with full of expats, so would need to go somewhere else if you want to mix with the locals. In any case the location in my view beats the Bund hands down.

I have to mention the cool luggage tags that are given when you check out. Nice touch!

  • Stayed April 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Kiukku_JH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 8 April 2013

I stayed in this hotel for 3 nights with my daughter, 30 Mar-02 Apr, had a very comfortable stay. Staff service is with a friendly smile and very courteous. Hotel is very modern and chic, as soon as we entered to check-in, friendly staff offered us coffee, tea, refreshments. Check in took few seconds and the staff accompanied us to our room and showed us the features of our room.. You have to see the bathroom to believe the modern features of it.. Very fascinating!

Rooms are spacious with the cost of soft drinks and snacking included in the room cost. Breakfast was very nice and was of good quality.

Location is central with 15 min to Bund and 20 min to Pudong area. I would highly recommend this hotel.

  • Stayed April 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kavita M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong
Level Contributor
2 reviews
5 of 5 bubbles Reviewed 31 March 2013 via mobile

Stayed in this awesome hotel for my eat and sleep Easter long weekend. Wanna stay in hotel for extended sleeping and be able to get meals and drinks in walking distance without having to bump into the crowded subway. Room is spacious, hip and clean. With a big windows facing Xintiandi and the park, I decided to read on the bed in the sunny afternoon. Unlimited supply of Starbucks grade coffee and cookies in the lounge. 5 mins walk from MTR. Highly recommended. Who wants the Bund?

  • Stayed March 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank alexscheng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
33 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 28 March 2013

Conclusion: One of the best hotels in Shanghai (on a price-value perspective). Also location is unbeatable (unless you must must stay in the Bund area, which I think you should at least once, but after that, Xintiandi area is the best place to stay as a pleasure traveler)

This stay: 2 nights. No upgrade. standard room in lower floor. Everything in room works the way it should, comfortable bed and bedding. Modern but calm decor. i really like the bathroom walls made of rocks. Facilities are efficient, highly stylish, but comfortable. Very rare blend to master but they have done it. This is Andaz's first property in Asia, and it's a good indication of good things to come for Andaz in Asia.

Pros: modern but calm decor. great execution of its ideas and design.

Considerations: Service can be warmer, although it was not tested throughly

About me: East Asian male, based in Hong Kong, travels for business and pleasure 100-150 nights a year. SPG Platinum 75 ; Hyatt Platinum

  • Stayed December 2012, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank lifeadventurelove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Andaz Xintiandi Shanghai

Property: Andaz Xintiandi Shanghai
Address: No.88 Songshan Road, Shanghai 200020, China
Phone Number:
Region: China > Shanghai Region > Shanghai > Xintiandi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #22 of 4,941 Hotels in Shanghai
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Andaz Xintiandi Shanghai 4.5*
Number of rooms: 307
Official Description (provided by the hotel):
The first Andaz in Asia is located in Xintiandi—a landmark entertainment area in the heart of downtown Shanghai, internationally acclaimed for its restored Shikumen architecture housing stylish restaurants, bars, and boutiques. Andaz Xintiandi, Shanghai is a short walk to the Metro and the prestigious Huai Hai Zhong Road, one of Shanghai’s premier shopping areas. The newly constructed 28-storey hotel features 307 spacious guest rooms measuring 41 square metres, including 47 premium rooms and suites ranging from 80–740 square metres, all with vibrant views over Shanghai and impressive LED lighting where guests can customise the colour to suit their mood. As in all Andaz hotels, non-alcoholic minibar drinks and snacks, local telephone calls and wireless internet access are complimentary. ... more   less 
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