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“Great service”

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Andaz Xintiandi Shanghai
Ranked #26 of 4,998 Hotels in Shanghai
Certificate of Excellence
Birmingham, Michigan
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great service”
5 of 5 bubbles Reviewed 10 April 2014

We had a great stay at The Andaz. The service was above and beyond. I forgot something in the room and remembered on the way to the airport. I called the hotel and they had someone run the article out to the airport for me.
The room was wonderful, except the lighting could have been a little brighter. The area the hotel is situated in was perfect.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Barbara K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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787 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (107)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
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  • Any
English first
Philadelphia
Level Contributor
171 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
5 of 5 bubbles Reviewed 10 April 2014

The Andaz is a lovely boutique hotel located near to high-end shops and shopping malls as well as many excellent restaurants- this is a walking neighborhood. The staff is warm and gracious and the rooms are - something very special. Hardwood abounds, a magnificent picture window with a black out curtain for sleeping and a 'moon roof'. The bathroom reflects the current trend towards granite but in the Andaz it's not just counters but rather the entire bathroom is cut from granite creating the effect of a grotto.
To say much more would be to spoil the surprises these rooms hold but safe to say no expense has been spared in the effort to create a fine hotel room that incorporates the notable lighting unique to Shanghai.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank saramatthews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lake Forest, California
Level Contributor
218 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 bubbles Reviewed 9 April 2014

A fantastic experience for us. To think of a hotel that actually acts like they want you there....priceless. I go to Shanghai 1-2 times per year. I choose a different hotel each time so I can get a different experience each time. The Andaz was recommended to me for this trip.
I was very happy with the location and the ambience upon arrival. This side of the bund was better for me than where the Grand Hyatt is.
We actually walked back from Yu Garden and the bund to the hotel. That was a gas. Along Fuxing Road there was some "real" Chinese alley's
Dogs chickens and laundry day every where. Shanghai is a very modern city so it was nice to get a different look. We also found a flea market with tons of "stuff" not the typical tourist junk.
The staff was great, the room was very nice from the toilet (oh you will see :) to the lighting, shower, view and mini I pad controls. There will be no disappointment there.

Room Tip: We had 22nd floor and 12th floor (Stayed 2 different nights) My customer had 7th floor. All seeme...
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lucy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bengaluru, India
Level Contributor
41 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed 9 April 2014 via mobile

Boutique hotel that lives upto the promise. Rooms are beautifully designed and all controls (lights, drapes, room service, ac,tv etc) can be managed by iPad mini kept in the room. There are different light settings based on your mood both for the room and bath room. My room on the 23rd floor had a lovely view. Breakfast was included and awesome. Non alcoholic drinks in the minibar were complimentary. Very helpful staff who went out of their way to make the stay comfortable. They could improve the quality of the soaps, shampoo and moisturizers. The hotel is located in a beautiful area of Xiantiandi which has lovely buildings.

Stayed April 2014, travelled on business
Helpful?
Thank gazalvishy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shanghai, China
Level Contributor
89 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 bubbles Reviewed 31 March 2014

We stayed at Andaz for the weekend after a meeting on a Friday, choose this hotel for the location and really happy with the choice. The room was a generous size, comfortable bed, room is controlled by a ipad mini i.e. lights, curtains, TV, etc, the Wifi was included and most minibar items [non-alcoholic] were complimentary.

We did not have breakfast at the hotel as we selected a room only rate, however, I browsed the restaurant and there was a choice of Western style or Asian style breakfasts which looked great. There is also many options in the Xitiandi area for food and we went to Element Fresh.

We had a foot massage in the hotel spa, this was world-class and was not over-priced like many other 5-star hotels in Shanghai, however, please note, it is popular and need to book in advance. I would thoroughly recommend this hotel and will return in the future.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Qualitycontroller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Washington
Level Contributor
6 reviews
5 of 5 bubbles Reviewed 29 March 2014 via mobile

I recently stayed here for business and am reminded of how a good hotel should be run. This a a great hotel in an ideal location if you find yourself in Shanghai for either business or pleasure. I have stayed here over six times and never been disappointed. The GM even came over and introduced himself to our small group and asked how our stay was. This demonstrates commitment to customer service and knowing what is going on in your own hotel. I will be back.

Stayed March 2014, travelled on business
Helpful?
Thank dalehillman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 17 March 2014

Great location near the main luxury shopping on Huai Hai Road, and the trendy Xintiandi development. The rooms aren't functional for business travel. For example, the round table is standalone, while the plug and internet cable are below the TV. Not functional as you have to sit very close to the TV. The changing lights may be bothersome. Also, no iron in the room...need to be requested. For vacation travelers, this is a good location to get around and about.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aelysium
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Andaz Xintiandi Shanghai

Property: Andaz Xintiandi Shanghai
Address: No.88 Songshan Road, Shanghai 200020, China
Phone Number:
Region: China > Shanghai Region > Shanghai > Xintiandi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #26 of 4,998 Hotels in Shanghai
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Andaz Xintiandi Shanghai 4.5*
Number of rooms: 307
Official Description (provided by the hotel):
The first Andaz in Asia is located in Xintiandi—a landmark entertainment area in the heart of downtown Shanghai, internationally acclaimed for its restored Shikumen architecture housing stylish restaurants, bars, and boutiques. Andaz Xintiandi, Shanghai is a short walk to the Metro and the prestigious Huai Hai Zhong Road, one of Shanghai’s premier shopping areas. The newly constructed 28-storey hotel features 307 spacious guest rooms measuring 41 square metres, including 47 premium rooms and suites ranging from 80–740 square metres, all with vibrant views over Shanghai and impressive LED lighting where guests can customise the colour to suit their mood. As in all Andaz hotels, non-alcoholic minibar drinks and snacks, local telephone calls and wireless internet access are complimentary. ... more   less 
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