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“Great hotel for high-end place to stay”

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Andaz Xintiandi Shanghai
Ranked #25 of 5,035 Hotels in Shanghai
Certificate of Excellence
NY
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Great hotel for high-end place to stay”
Reviewed 28 May 2014

Lovely, lovely hotel - would recommend it. Cool bathrooms with changing colors and glow in the dark bath accessories. They upgraded me to a suite, with windows spanning almost the entire room. All controls via mini-Ipads in the room. Breakfast buffet is very nice, plenty of choices. Sitting outside was very nice as weather permitted. The neighborhood is very upscale, which is good if you like shopping on 5th Avenue stores. I might have preferred other options. Hotel is a great choice.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AMYNY8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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809 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (109)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
new york
Level Contributor
60 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 21 May 2014

Stayed here for 4 nights on business in May. Very pleasant comfortable high end boutique hotel. Rooms are spacious and comfortable with nice features such as large shower, adjustable lighting colors and very comfortable bed. Excellent happy hour which is complimentary. Breakfast choices are varied and quite good. Service was excellent at check in and through out stay.Only areas of improvement can be in size and location of fitness center which is relatively small and in basement of hotel and in house restaurants which were average and nothing special. Will stay here next time in Shanghai.

Room Tip: High floor.
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BobbyNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Diego, California, United States
Level Contributor
126 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 18 May 2014

Futuristic hotel, set this place apart from the rest.
Best in Shanghai.
We love the view and the design of our room, very impress.
Special mention to, Dani Znu in the front desk, He is the best, He speaks English,,French and Spanish very well that is a plus in China.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Julio O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 17 May 2014

Absolutely LOVE this hotel ... The service is excellent, the Rooms are Awesome and very modern. I would Highly recommend this hotel to anybody and it is situated across the road from Xintiandi where there are fantastic Restaurants and Bars.

Room Tip: Breakfast is expensive but it is nice ... I usually opt for going to Element Fresh over the road and...
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NigelPBrisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 May 2014

Stayed three nights for business. When you check in at this hotel there there is no traditional check-in counter. The staff is casually available to handle your requests in a corner of the large lobby. It effectivly breaks down the barrier between the staff and visitors and I experienced this as very positive. In the check-in area you can also get complimentary coffee, soft drinks, fruits and snacks.

The rooms are large with a quirky design that I guess you either love or hate. All equipment in the room is controlled with an iPad mini. Curtains, TV, lighting system, air-conditioning - all you can control with this device. Feels fun and fresh. Quality of construction leaves more to wish for, but this is not an isolated problem for Andaz. Every hotel I have stayed in in China have quality issues that would not pass as acceptable in most locations.

The location is very convenient right at Xintiandi area which have a lot of restaurants and shopping. The subway is also only a few minutes walk away.

Overall, it's a hotel that I would love to come back to when in Shanghai.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mattespatte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 May 2014

I stayed at the Andaz for over a week while on business. The rooms are comfortable and modern. The hotel lobby is nice with many of couches and tables to do work or relax with a drink. Free happy hour every evening. The breakfast buffet is very substantial. The gym is small but nice, including a pool. Across the street from many shops and restaurants at the Xintiandi mall - quite touristy but convenient.

The only downside is the hotel is located down a small street where it's hard to get a taxis.

Room Tip: Try to get a high floor - better view. Also, if you book a standard room try to request a corner as...
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sfbay_traveler83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 14 April 2014

2nd time visiting this hotel, didn't get to writing the review first time around.

Location was great for me, within walking distance to office. Just a street away is XinTianDi, with lots of cafes and restaurants to try out. Within walking distance you can find the big Apple shop as well as many other high end shops. To reach the hotel, some cab drivers may not be familiar with Songshan road, so it is better to say HuaiHai Middle Road 淮海中路 and ask them to watch out for Songshang road to turn in.

Room was spacious, with adjustable ambient lighting and a clean comfortable bed. Minibar was free, and we especially enjoy the shower area with the granite tiles and overhead rain shower.

The breakfast spread was pretty good, with a good range of Chinese and Western options.

However, it seems like they were having some sort of room service issue. First night, I ordered the breakfast dim sum set and there were missing food items from the set, as well as missing condiments and cutlery. Called them up and they came back with the missing items.

Next day morning, my wife ordered a baguette and butter, but they gave a basket of danish pastries which were oily and frankly, quite disgusting to look at. Called them up again and they returned this time with a plate with a few slices of cold baguette, and asked her to sign off on the bill for the danish pastries. She refused to sign and asked for everything to be returned.

Once I was back to the hotel, we went to see the duty manager for the day, who was Ms Bobo Huang. She was very apologetic and also shocked at the level of service. She did mention that they were facing some manpower issue, but even so, there should not be such things happening. She handled the complaint professionally and made sure that we were well taken care of for the rest of the stay, which was why I gave them 4 stars for service. As for the rest of the staff, their service is also generally very good, and most, if not all, speak great English and Mandarin.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Koribane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Andaz Xintiandi Shanghai

Property: Andaz Xintiandi Shanghai
Address: No.88 Songshan Road, Shanghai 200020, China
Region: China > Shanghai Region > Shanghai > Xintiandi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #25 of 5,035 Hotels in Shanghai
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Andaz Xintiandi Shanghai 4.5*
Number of rooms: 307
Official Description (provided by the hotel):
The first Andaz in Asia is located in Xintiandi—a landmark entertainment area in the heart of downtown Shanghai, internationally acclaimed for its restored Shikumen architecture housing stylish restaurants, bars, and boutiques. Andaz Xintiandi, Shanghai is a short walk to the Metro and the prestigious Huai Hai Zhong Road, one of Shanghai’s premier shopping areas. The newly constructed 28-storey hotel features 307 spacious guest rooms measuring 41 square metres, including 47 premium rooms and suites ranging from 80–740 square metres, all with vibrant views over Shanghai and impressive LED lighting where guests can customise the colour to suit their mood. As in all Andaz hotels, non-alcoholic minibar drinks and snacks, local telephone calls and wireless internet access are complimentary. ... more   less 
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