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Hanting Seasons Hotel Shanghai Jing'ansi Kangding Road
Ranked #2,035 of 5,069 Hotels in Shanghai
Toulouse, France
Level 4 Contributor
36 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Find something better”
Reviewed 22 September 2012

Well, I'll start with the good thing: This is a relatively new 4 star hotel, so furnitures are nice, bed is comfortable and bathroom is good (and I can do what I love: using the shower and the rain shower at the same time - the rating is for that). There was one person that could speak English at the reception (but it's not always the case).

The bad things:

We changed rooms 2 times in 3 nights. When we arrived, we were given 2 good rooms on the 18th floor, a non smoking floor. The air in these rooms was good by the way, so you might want to try the 18th floor if you don't smoke and dare stay there. The only thing is that we had twin bed rooms when we booked double bed rooms.

So I asked for 2 double bed rooms. At first, they tried to make us believe that a double bed room really means a room with 2 beds. We insisted and they finally said ok, we'll give you new rooms. So we had new double bed rooms on the 8th floor, with cigarette smell. The room was not very clean. I mean, it was globally clean except in some areas where obviously nobody ever cleaned. Anyway, the bed was indeed comfortable and we started to sleep.

Little did I know that there was going to be construction noise starting at 1:00am. Very Loud construction noise. As in, "guys, let's use drills and hammers through the walls". When people started to complain, they said they were doing some work on the 6th floor and made sure the 6th floor was empty so it should be ok. When a lot of people complained, they finally said that they'll do something about it and indeed the noise stopped. As it turned out, there was a chinese note saying that some construction were ongoing. We can bear some noise but it's the level of noise that was totally unexpected and just impossible to accept.

The construction work started again at 6:30 (I checked) in the morning. Later I went to the reception and asked about the construction. They said that yes it started at 7:00 and it'll stop at 12:00 but it'll be so for some days. I then requested new rooms as high as possible. The new rooms were double bed rooms in a smoking floor. It was a little less noisy but the rooms were not so clean either. Strangely enough, the dirty areas were different in these rooms than in the previous ones. And there was mold in the shower (aren't there people that are supposed to clean the bathroom everyday?). It's as if the same people always clean the same floors and they always do the same mistakes. And it's like that on different floors. And no one ever checks.

All in all, it is what could have been a good hotel but end up being a bad place mainly because of management issues and a lot of those small things that pile up and just ruin your stay. I expect the good furnitures to soon turn bad if nothing changes.

Room Tip: Higher floors are better. 18th floor is non smoking and have better air.
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  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Djian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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28 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (6)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • Japanese first
  • Any
English first
Barcelona
Level 4 Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 28 July 2012

The room was nice furnished and was very confortable, however it had an annoying smell of cigarette smoke. The staff was nice but didn't speak English. Despite the inconviences, it had great value for its price. There are some nice restaurants just across the street and convenience stores nearby.

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank guiomarps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 15 April 2012

STAY AWAY FROM THIS UNCIVILIZED LOCAL HOTEL MASQUERADING AS SOMETHING BETTER!

I've stayed at the Hanting Seasons Kangding Lu hotel for one month (foolishly paid in advance) so I know it quite well. Some of the staff tries hard and acts nice, bless their hearts, but they contradict themselves constantly and don't speak any English. Luckily, I can communicate in Chinese. The hotel is pretty new, but the walls are paper thin and 90% of the guests are from the Mainland--which too often means extremely inconsiderate and loud throughout the night, including music, screaming, leaving their doors wide open, etc.

This story says it all: I specifically requested a non-smoking floor but was placed on a smoking floor. When finally they agreed to move me to a non-smoking floor, I settled in but eventually a strong cigarette smoke odor pervaded my room. It turns out that, despite the non-smoking symbol on every door on this floor, NEARLY ALL OF THE LONG AND SHORT TERM RESIDENTS ON THE NON-SMOKING FLOOR SMOKE! In fact, one of the girls at the front desk freely puts smokers on the non-smoking floor and won't tell them not to smoke. Today, in a room across the hall, a Hanting sales manager and a few staff members were sitting in a guest room smoking (!) like chimneys themselves (it reeked of cigarettes), but this sales manager acted as though I was wrong for complaining. I repeat: the MANAGER does not even follow the rules and smokes on the non-smoking floor. It is like the theater of the absurd in China so often, but after several years in this country, this situation ranks as one of the more memorable. Despite making friendly complaints 10 times, they won't do much of anything about it. One time the desk manager explained that my neighbor does not smoke but her frequent male visitors (hmmm) do--and considered this okay. Finally, the manager who smokes told me, with annoyance, that since this lady with the male visitors pays more for her bigger room, her preference to smoke overrides my preference that the hotel uphold its own no-smoking rules. This same manager once even said that while each room door on this floor has a picture of a cigarette with a slash through it—the universal no smoking
sign---that these signs only mean that smoking is not allowed in the hallway. In the rooms it is okay (!) lol. (Though that contradicts common sense and what every other hotel employees admit).

A hotel that advertises a benefit but does not provide that benefit is not an honest hotel. A hotel that laughs and jokes after a customer complains many times about such a problem is not a quality hotel. A hotel that does not care about its customer's health is a nasty hotel.

Is there anyone in the Hanting organization who actually cares about providing honest and healthy and high-quality service to its foreign customers? Does anyone at this hotel care about following the hotel's own rules? At least proving the safe air quality that it promised when it took my money for the month's stay? Maybe the CEO cares about doing that? Maybe that CEO should feel SHAME for pretending to be a high class hotel. And maybe Hanting should eliminate the "no cigarette" signs on 21st floor because they encourage smoking there anyway? What a loss of face for Hanting and China, frankly.

Room Tip: Only come here if you smoke and don't mind wearing ear plugs to sleep.
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  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
8 Thank Davd E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hanting Seasons Hotel Shanghai Jing'ansi Kangding Road

Property: Hanting Seasons Hotel Shanghai Jing'ansi Kangding Road
Address: No.1018 Kangding Road, Jing'an, Shanghai, China
Region: China > Shanghai Region > Shanghai > Jing'an
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Room Service
Hotel Style:
Ranked #2,035 of 5,069 Hotels in Shanghai
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hanting Seasons Hotel Shanghai Jing'ansi Kangding Road 3*
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