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DoubleTree by Hilton Shanghai Pudong
Ranked #63 of 4,998 Hotels in Shanghai
Certificate of Excellence
Massachusetts, USA
Level Contributor
59 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Not a *bad* hotel, but...”
3 of 5 bubbles Reviewed 19 March 2012

I hear that the newer east wing may be nicer, but my room on the 27th floor of the old wing is just a little tired. The TV is up to date, but everything else shows signs that it has been around for over a decade. The check-in staff were at pains to point out that they had only become a DoubleTree three weeks earlier - good cover-all excuse (though it may explain some of the service issues people have encountered in recent months). There is NOTHING in the area - the nearest restaurants with TA ratings are a mile away. If you cross the main road and get past the girls promoting a strip of dodgy-looking massage parlors, there is a very basic convenience store to allow you to subvert the hotel minibar prices.

A word on prices. Internet (with friendly Chinese government censorship) was 120RMB a day - wired, not wi-fi. At Pudong Airport we were met (unarranged) by helpful people with a DoubleTree sign who guided us to the "hotel shuttle" - this was a slightly scruffy Buick van, and we were hit up for 750RMB for three of us. I believe a taxi would have been about 150RMB. Felt a bit hustled on that one! Hotel restaurants are OK (and needed!), but at hotel prices - for example, 165RMB plus service for American Breakfast. I had breakfast included in my room rate of 1100RMB.

Location is, of course, pretty convenient for the International Exhibition Center.

Room Tip: Apparently the East Wing!
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  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Boguespierre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doubletree_Pudong, General Manager at DoubleTree by Hilton Shanghai Pudong, responded to this review, 4 May 2012
Dear Boguespierre,

Thank you for your review and three stars. I am happy to anounce that we will be going through a top to bottom renovation of our West Tower. as you mentioned, it is needed. However, our East Tower is brand new and receiving excellent reviews. I appreciate the time you took to provide us a review of your recent experience. It is much appreciated.

Come back soon!

Warm Shanghai Regards,

David Givens - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,200 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (135)
Date | Rating
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English first
Hong Kong, China
Level Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 8 February 2012

I stayed at the Jin Jiang for only one night on a business trip in November 2011. The room was lovely, large and clean. Breakfast was buffet style in the restaurant on the ground floor, and I had no complaints. I was attending a conference at the hotel, so the location was perfect (obviously!) but it was also only 45 mins from Pudong Airport (about 140RMB in a taxi). All in all, a nice place to stay in Shanghai.

  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doubletree_Pudong, General Manager at DoubleTree by Hilton Shanghai Pudong, responded to this review, 4 May 2012
Dear David W,

Thank you for your review and four stars. I was happy to read that you enjoyed the hotel and conference. A short time after your visit we converted to a Doubletree by Hilton, so you need to come back soon and try our world famous warm chocolate chip cookie, which every guests receives at check-in.

Come back soon!


Warm Shanghai Regards,

David Givens - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Port Louis
Level Contributor
124 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 bubbles Reviewed 14 January 2012

The hotel is huge... The rooms are among the largest i have ever been... And the view from the 26th floor wow..
The lobby itself is huge as there are two wings in this hotel. There is a small snack bar that sells sandwich and cakes! Have a try there and buy yourself one of the sponge cake with caramelised sugar on top. Its awesome! And one last goog point for the rooms is its air conditioning! Shanghai is very cold in winter similar to europe! But its heater an air conditioning is very well controlled and the air is not dry as in other places

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Enigmaticvampire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doubletree_Pudong, General Manager at DoubleTree by Hilton Shanghai Pudong, responded to this review, 4 May 2012
Dear Enigmaticvampire,

Thank you for the first review of the new year. I was happy to read that you enjoyed our spacious guestrooms and were impressed by our huge lobby. I have sent your comments to our pastry chef about her sponge cake, I also love to indulge in a piece every now and then, usually more now. Am a firm believer when you travel you should enjoy the desserts of the country you are visiting.

Come back soon and try some of our new pastry creations!


Warm Shanghai Regards,


David Givens - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
77 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
2 of 5 bubbles Reviewed 17 December 2011

We just returned from Shanghai where we stayed 8 days in this hotel. The hotel infrastructure was excellent but the service poor. We were left waving our arms trying to attract someone's attend so we could get a cup of coffee in the morning. The breakfast buffet was ok but the western food on the room service menu was great but very very expensive.
The hotel it is entirely geared towards the business traveller. I guess since it is in the business district but as a tourist accompanying my husband who attended a trade show I was not impressed. There was very little information available on this to do tours etc. When I asked about going somewhere all they told me was that I would have to contact a tour company.
The internet connection was really expensive at around $17 Aus per day. Absolutely outrageous

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TLee41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milan, Italy
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 26 November 2011

I have been here for 1 week for exibition (business trip) and I was accomodated in the new wing at 24 th floor.
I was immediately negatively impressed as I understand that the internet connection in the room is an optional at a price of 100 rmb/day.(about 12€/day).
In my opinion an hotel that pretend to be at this level and offering his services for businessman the connection is a must and cannot considered an optional.
In the room there was a separate room with frigo bar and facility for complimentary tea and coffee , that would be nice but in the room ther was a strong smell of sewerage water (probably coming from the discharge hole on the floor connected to the drainage hotel system) .
It was really strong and it was not encouraging at all to have a coffee there.
I kept the door permanently closed , and the housekeeping was daily reopening the door (probably to change the air inside , as a result the smell was spreading in the room).
Solution : you come back at evening , close smelling door , opening window , escaping the room to the bar to have a drink for half an hour , come back and close the windows : now you can use the room.
Last negative is the side bed night light you cannot swich on without switching on also all the strong light at entrance , not fair for the person sleeping near you.
For the rest the Hotel is nice and elegant , people very kind and professionals.
The restaurant on top of the hotel at 46th is rotating and offering a fantastic wiev of the city , recommended also for the food quality.
Not the same for the restaurant at 1 flor.

  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Giubargo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shanghai, China
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 16 November 2011

From the time you arrive the disdain of the reception staff sets the tone, a great building in a good trade fair location being ruined by poor management. Breakfast sadly backs this up, with agitated guests trying to attract the attention of non-plussed and under trained staff to get a coffee. Some where this hotel has lost the service ethos. Book elsewhere and avoid the irritation! 4 guests over 4 days with the same view cant be wrong! Avoid this one.

  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mark H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bournemouth
Level Contributor
85 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 bubbles Reviewed 8 November 2011

Clean tidy. Tea coffee in room nice tele. Mini bar iron and board great views. Easy to get around. Taxis cheap. Good overall

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank COYMB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Shanghai Pudong

Property: DoubleTree by Hilton Shanghai Pudong
Address: No.889 Yanggao South Road, Pudongxin District, Shanghai 200127, China
Phone Number:
Region: China > Shanghai Region > Shanghai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#42 Business Hotel in Shanghai
#47 Romantic Hotel in Shanghai
#47 Family Hotel in Shanghai
#62 Luxury Hotel in Shanghai
#105 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): ££
Hotel Class:5 star — DoubleTree by Hilton Shanghai Pudong 5*
Number of rooms: 850
Official Description (provided by the hotel):
Close to Shanghai New International Exhibition Center, located in Lujiazui Business Center, the 47-story Jin Jiang Oriental Hotel (the formerly Sofitel Shanghai Jin Jiang Oriental Pudong) soars majestically over Pudong with convenient access to Shanghai CBD (central business district). The hotel features 850 tastefully designed rooms in West Wing and East Wing, 6 inspired restaurants, a health club, an in-door swimming pool, an out-door tennis court, and conference facilities for up to 600 delegates. X-Sensation, the famous revolving restaurant and bar is an ideal venue to entertain friends, family and business associates. With almost 10-year experience of professional service and kind atmosphere, this deluxe 5-star hotel offers great packages to ensure your next business trip is a fruitful one. ... more   less 
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Also Known As:
Sofitel Shanghai
Shanghai Sofitel

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