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“Improvement on my last stay”

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DoubleTree by Hilton Shanghai Pudong
Ranked #63 of 4,998 Hotels in Shanghai
Certificate of Excellence
London, United Kingdom
Level Contributor
327 reviews
301 hotel reviews
common_n_hotel_reviews_1bd8 491 helpful votes
“Improvement on my last stay”
4 of 5 bubbles Reviewed 4 November 2012

I stay at this hotel regularly and so have seen the changes as it changes from brand to brand. It is now a 'Doubletree' hotel and the improvements in service are noticeable. The rooms are spacious and well equipped. My room, this time, had a small kitchenette attached but the odour from this attached room forced me to keep the door closed the whole time. Otherwise, I like the hotel. It is a short walk from the subway and there is a shuttle service to the Science museum where there is a large underground shopping market and subway station. Staff speak English well and try hard to please.

  • Stayed June 2012, travelled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank heb999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doubletree_Pudong, General Manager at DoubleTree by Hilton Shanghai Pudong, responded to this review, 16 November 2012
Dear HEB999,

Thank you for the review and four stars. It is much appreciated. We have gone through many changes but all for the good. Thank you for sticking with us. The subway system is pretty good and easy to understand. Very convenient.

Come back soon!

Warm Shanghai Regards,

David Givens - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,199 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (135)
Date | Rating
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English first
Bangalore
Level Contributor
27 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 29 October 2012

I cannot really complain about my stay here. As soon as i checked-in, I was upgraded to Luxury suite room. It was a brilliant room with kitchen, dining area, living room, bedroom and a huge bathroom. The view from the room was stunning as well.

The hotel is really clean and spotless. Very nice decor and ambience is maintained all through the hotel. The staff of the hotel is one of the best I've seen from all my stays across the world. Very courteous and helpful staff especially in the executive lounge of the hotel. The lounge is just superb and one of the best thing in the hotel.

The swimming pool, gym and steam\sauna are superb and in good condition.

The location of the hotel isn't too bad either. Close from the maglev station, the bund etc. A walk down the road and you get to Shanghai metro Lancun station (line 4).

Vegetarians like me can have a bit of problem here due to lack of veg options in the breakfast. Overall, it was a splendid experience and would love to visit the hotel again.

Room Tip: Get a room on the east wing (that's the newer one i think) of the hotel as it newer and nicer ro...
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  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sid2109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doubletree_Pudong, General Manager at DoubleTree by Hilton Shanghai Pudong, responded to this review, 3 November 2012
Dear Sid2109,

Many thanks for the 5 Stars and wonderful comments. It seems we were firing on all cylinders during your visit. The suites are great; they are big, comfortable and well appointed. I was also happy to see you found the staff "...the best I've seen from all my stays across the world..." That is something we need to keep living up to. I will make sure to tell the staff you also found the hotel to be clean, the Executive Lounge superb, and the swimming pool in good condition.

I have said it before in my notes; the Maglev is a great way to get to/from the airport. Plus it’s a fun and fast ride. Also the hotel is easily accessible to the local subway system which can zip you around all of Shanghai.

Your comment about the lack of vegetarian food at breakfast is well noted. I will have a discussion with the Executive Chef and come up with some tasty items.

Come back soon!

Warm Shanghai Regards,

David Givens - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lodi, California
Level Contributor
153 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 bubbles Reviewed 24 October 2012

Stayed for 5 nights. Without exception the staff were excellent and made up for my total lack of Mandarin with basic English as well as a great helpful atitude. The hotel is huge (2 towers) but seemed very empty: not a lot of guests to put stress on their system. I was upgraded to huge suite which had a huge bedroom with big bathroom, separate living/dining rooms and second toilet together with a separate mini-kitchen. The place is well decorated and spotlessly clean. There are aone or two eccenticities. For examnple, the revolving restaurant and bar on the main tower does not really seem to be a bar - it was "closed for drinks" (there are drinks available on the ground floor lounge). All in all a good value stay in a resonable location.

  • Stayed October 2012, travelled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Paul C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doubletree_Pudong, General Manager at DoubleTree by Hilton Shanghai Pudong, responded to this review, 29 October 2012
Dear PaulC,

Thank you for the review and four stars. I was happy to read you found the staff excellent and with a great attitude. The suites are very nice, very large and well appointed.

Come back soon!


Warm Shanghai Regards,

David Givens - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
54 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 23 October 2012

large suite with two bathrooms. Was a very good value for the money. Location is alright but the value made it worthwhile.

had breakfast in the executive lounge. it was nothing to rave about. would recommend if on a budget but there are better options

Check out Horizon Lounge

  • Stayed October 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DCavidtraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doubletree_Pudong, General Manager at DoubleTree by Hilton Shanghai Pudong, responded to this review, 29 October 2012
Dear DCavidtraveller,

Many thanks for the four stars and review. Our new tower features many large rooms and a wide array of suites. I was happy to read you enjoyed the experience.

Come back soon!


Warm Shanghai Regards,

David Givens - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saffron Walden, United Kingdom
Level Contributor
75 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 bubbles Reviewed 16 October 2012

Stayed here recently, lone female traveller. Felt totally safe, staff extremely helpful and hotel clean & modern throughout. Good facilties including pool, gym and huge arrange of food choices available.

Would definately stay here again.

  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank twinklation1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doubletree_Pudong, General Manager at DoubleTree by Hilton Shanghai Pudong, responded to this review, 22 October 2012
Dear Twinklation,

Thank you for the wonderful review and Five Stars. It is much appreciated. We work hard at being safety conscious, so It is always good to read that a lone female traveller felt save and secure. That is a fantastic compliment.

Come back soon!

Warm Shanghai Regards,

David Givens - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
198 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
5 of 5 bubbles Reviewed 8 October 2012

Stayed here with a work trip and everything was great. The massive reception lobby area is welcoming and spotless with comfortable seating areas. The room was very well appointed with an extremely comfortable bed and a pillow 'menu'. Room itself was massive with a desk fridge and Tea and coffee making facilities. Everything was extremely clean and well maintained.

The bathroom was small although again very well appointed and spotless. My only critisism would be the high step into the fairly narrow bath, which also doubles up as the shower which has a fitted rain head as well as a separate removable shower head. Lots of good quality freebies in the bathroom as well.

Staff are helpful friendly and efficient. Location wise the Hotel is located quite close (approx 15min walk) to the Shanghai Science and Technology Museum which is well worth a visit, the hotel operates a free mini bus service to the Museum which also has the MRT station together with a huge underground market where you can buy virtually anything, bartering though can become tiresome.

Getting downtown to the Bund etc is a bit of a trek but Taxis are very cheap and the journey is metered, make sure that you take a hotel card with you to avoid confusion on the return journey.

Had room service on two occasions and all charges are included so no hidden surprises. Food quality was excellent and delivered quickly. I can't comment on value as this was a company booking. I would have no hesitation booking this hotel should I visit for leisure purposes. Had a great stay.

Room Tip: My room had a view over the garden area of the hotel and some wasteland, it got the sun all day so h...
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  • Stayed October 2012, travelled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank paulwflyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doubletree_Pudong, General Manager at DoubleTree by Hilton Shanghai Pudong, responded to this review, 16 October 2012
Dear PaulW,

Many thanks for your wonderful review and five stars. It was good to read you enjoyed many of our hotel services and also got around the neighborhood and experienced the Science & Technology Museum (S&TM) and the underground market. The S&TM is a great place to visit and enjoy the numerous exhibits. Plus it has several IMAX theaters. The underground market, to me is a two day adventure, if it's your first time. The first day is to get acclimated to the craziness and bombardment of people trying to sell you things and to get your bearings. The second day is for some hardcore shopping and honing your negotiating skills. Take your time and walk away, never go with the first or even fifth price. Once you get the hang of it, take no prisoners and let the fun begin!

Come Back Soon!

Warm Shanghai Regards,

David Givens - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
50 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 3 October 2012 via mobile

Excellent hotel!! The room is big and clean, has everything you would need for a five star hotel! The staff and service need to improve, lobby staff are not too willing to help I feel. Location isn't good, far from the city and old town!! Got mrt, 10 min walk!

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shanghaisingapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doubletree_Pudong, General Manager at DoubleTree by Hilton Shanghai Pudong, responded to this review, 16 October 2012
Dear Shanghaisingapore,

Thank you for your review and five stars. It was great to read that you enjoyed your visit and you found the hotel had everything one would need in a five star hotel.

Come back soon!


Warm Shanghai Regards,

David Givens - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Shanghai Pudong

Property: DoubleTree by Hilton Shanghai Pudong
Address: No.889 Yanggao South Road, Pudongxin District, Shanghai 200127, China
Phone Number:
Region: China > Shanghai Region > Shanghai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#42 Business Hotel in Shanghai
#47 Romantic Hotel in Shanghai
#47 Family Hotel in Shanghai
#62 Luxury Hotel in Shanghai
#105 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): ££
Hotel Class:5 star — DoubleTree by Hilton Shanghai Pudong 5*
Number of rooms: 850
Official Description (provided by the hotel):
Close to Shanghai New International Exhibition Center, located in Lujiazui Business Center, the 47-story Jin Jiang Oriental Hotel (the formerly Sofitel Shanghai Jin Jiang Oriental Pudong) soars majestically over Pudong with convenient access to Shanghai CBD (central business district). The hotel features 850 tastefully designed rooms in West Wing and East Wing, 6 inspired restaurants, a health club, an in-door swimming pool, an out-door tennis court, and conference facilities for up to 600 delegates. X-Sensation, the famous revolving restaurant and bar is an ideal venue to entertain friends, family and business associates. With almost 10-year experience of professional service and kind atmosphere, this deluxe 5-star hotel offers great packages to ensure your next business trip is a fruitful one. ... more   less 
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Also Known As:
Sofitel Shanghai
Shanghai Sofitel

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