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“Modern hotel with spacious rooms and close to the metro”

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DoubleTree by Hilton Shanghai Pudong
Ranked #64 of 5,059 Hotels in Shanghai
London, United Kingdom
Level Contributor
114 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“Modern hotel with spacious rooms and close to the metro”
Reviewed 24 January 2014

I stayed in this hotel a few days back.
Hotel in general is updated, has good facilities including nice gym , steam room and sauna. Rooms are also freshly decorated, spacious, have large beds , generous amenities and a safe deposit box. Hotel is located very close to the metro station as the traffic could be an issue during pick times.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Emil A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doubletree_Pudong, General Manager at DoubleTree by Hilton Shanghai Pudong, responded to this review, 10 February 2014
Dear Emil A,

Many thanks for the review and 5 stars. It was great to see you had time to enjoy our fitness center, especially the steam room and sauna. I have just started having the fitness team place some Eucalyptus into the steam room. Very refreshing.

Come back soon!

Warm Shanghai Regards,

David Givens - General Manager
david.givens@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,239 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (142)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
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English first
Bideford, United Kingdom
Level Contributor
48 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 20 January 2014 via mobile

This hotel is modern spotless clean but very oriental , the rooms are very large and you just get the feel of luxury from the bedroom to the bathroom , it's ideally situated for the sites of Shanghai shopping , bars , restaurants , the hotel has a revolving restaurant at the top , unfortunately it was closed while I was there due to a private function , however the view was stunning , gym was average , metro is nearby for easy access to get around , staff are very helpful and curtious , if you travel out take a card of the hotels address in Chinese as taxi drivers don't speak good English and it avoids being ripped off, don't eat in the Chinese restaurant on the basement floor , service was appalling and the food was very average , but overall this hotel is recommended to stay at , your have a great stay

Stayed January 2014, travelled on business
Helpful?
Thank Dar G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doubletree_Pudong, General Manager at DoubleTree by Hilton Shanghai Pudong, responded to this review, 20 January 2014
Dear Dar G,

Thank you for the 5 stars and review. It is always great to read that the staff was very helpful and courteous and that you found the hotel to be spotlessly clean. I was sad to see not everything went well especially your experience at the Crystal Bridge Restaurant. Please accept my sincere apology. This is one of our premier outlets and needs to be top notch in both service and food quality. Your recommendation to stay at our hotel is much appreciated.

Come back soon!

Warm Shanghai Regards,

David Givens - General Manager
david.givens@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shanghai, China
Level Contributor
3 reviews
3 hotel reviews
Reviewed 20 January 2014

The staff is very helpful with taxi instructions, Chinese telephone issues, the business center is also very helpful. This is my overseas headquarters. This is also pretty close to many business HQ's. Just leave early because of the traffic.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Dennis Anthony S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doubletree_Pudong, General Manager at DoubleTree by Hilton Shanghai Pudong, responded to this review, 10 February 2014
Dear Dennis Anthony S,

Many thanks for the review and 5 stars! I was happy to see you were able to utilize our Business Center which is a complimentary service and open 24 hours. Good advice on the Taxis and travel time, especially when the weather is bad. When you need a taxi they are not available; when you dont need one there seems to be an overabundance. We will continue to focus on how to improve this service and availability at peak times.

Thank you for your business!

Come back soon!

Warm Shanghai Regards,

David Givens - General Manager
david.givens@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
1,374 reviews
152 hotel reviews
common_n_hotel_reviews_1bd8 451 helpful votes
Reviewed 16 January 2014

Overall: nice hotel with good internet connection if you work nearby; ask for an upgrade or book a suite with 2 rooms and 2 bathrooms; hotel is huge so it may be a long walk to the room (if in West wing); good executive lounge with evening cocktail hour; good fitness facilities

More details: This hotel is good, especially for the price. Our room was very nice although it was in the West wing, which is quite a walk from check-in so that was a downside. I like that the suite had 2 bathrooms and a door to close between the bedroom and sitting area (made late night conference calls doable without waking up my husband). One problem with room 1661 is that we kept hearing a doorbell ring and would get up then there was no one at the door so I assume if was the room next door which then would make the walls very thin. If not, I am not sure what the problem is as we heard it at least 6 times in the one day we were there. The executive lounge is also in a strange spot on the 1st floor of the West wing however the staff was friendly and the snacks and wine were ok...the breakfast was good. The fitness center was nice and clean although also on the West wing so I had to go all the way down to the 1st floor, over to the west wing, back up the elevator to the 3rd floor. They also could benefit from a cooler temperature in the fitness center...it was very hot.

Room Tip: Suites are spacious and very nice
See more room tips
  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shelliu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doubletree_Pudong, General Manager at DoubleTree by Hilton Shanghai Pudong, responded to this review, 20 January 2014
Dear Shelliu,

Thank you for the 4 stars; I was happy to read you found the overall hotel nice and the Executive Lounge staff friendly. I appreciate you bringing to my attention the guestroom doorbell and fitness center temperature. I will place a focus on these items to make sure we correct these issues.

Come back soon!

Warm Shanghai Regards,

David Givens - General Manager
david.givens@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St. Paul, United States
1 review
Reviewed 12 January 2014

Excellent accommodations and even better service. Spacious rooms, wonderful breakfast, good fitness center. Everyone on staff was extremely helpful. Location is outstanding for business on the east side of Shanghai.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Craig D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doubletree_Pudong, General Manager at DoubleTree by Hilton Shanghai Pudong, responded to this review, 20 January 2014
Dear Craig D,

Short and sweet, what more can I ask for with your review placing us in the "outstanding" category.

Come back soon!

Warm Shanghai Regards,


David Givens - General Manager
david.givens@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Holly, Michigan
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 11 January 2014 via mobile

Staff were very attentive. As a diamond member they upgrade me to suite for free which is a very big room with separate living room and bedroom. Very good view from the other side of tower. Food was really good as well. I don't have any issues during my stay will come back for sure.

Stayed October 2013, travelled on business
Helpful?
Thank Weihao L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doubletree_Pudong, General Manager at DoubleTree by Hilton Shanghai Pudong, responded to this review, 20 January 2014
Dear WeiHao L,

It is always great to hear from our Diamond HHonors guests and receive feedback on their visit. I appreciate your business and loyalty. It was wonderful to read you had a great visit and felt the staff were attentive and the food was really good. Most importantly you plan to come back and stay with us in the future.

Come back soon!

Warm Shanghai Regards,

David Givens - General Manager
david.givens@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, CA
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 7 January 2014

I booked a three night stay at the Doubletree Pudong over December 13-16. I booked use of Hilton Honors Points and about $50 a night. I am a gold HHonors Status so I was looking forward to the upgrade room & breakfast and happy hour in the Executive Lounge.

About a week before the trip though I got an email saying the hotel may be overbooked and I may not get upgraded. This ruined a little of the anticipation.

We got to the hotel Friday night and there didn't seem any issue. Hotel lobby was decorated with a huge Christmas Tree that was definitely worth a picture or two Got the one bedroom suite upgrade without an issue. The suite was NICE! Great living room, dining table, separate area for what used to be a kitchen, and an extra half bathroom. Don't think I read the part about the extra half bathroom anywhere.

The Exectuive Lounge Food and Drinks were Fantastic. We arrived at 7am every morning and some of the foods were still warming up but loved the ambience. Did wish the lounge opened earlier because we were dealing with jetlag and woke up around 4am. The omlettes could be cooked a little longer for the egg to firm up but the selection of food items was great. The happy hour times weren't convenient for the go-go tourists that we were, but the lounge let us get a to go box to take things with us as we went. The glass bottle drinks were great.

The internet access was spotty like what people wrote. I got an individual router but that didn't work much better. I was able to tether my computers and ipads to my phone because with T-Mobile had free international roaming and data, but this was slow.

One hotel employee at the hotel desk did question my request for DoubleTree cookies on the 2nd day of my stay, which has never happened to me at any other hotel stays. After telling him the hotel phone even says you can request cookies, he reluctantly gave me the cookies.

The exercise room and the pool were well maintained. Both were quite a distance from the new tower, but the decorations on the wall were worth the walk.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ESQTeam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doubletree_Pudong, General Manager at DoubleTree by Hilton Shanghai Pudong, responded to this review, 20 January 2014
Dear ESQteam,

Many thanks for the review and 5 Stars, it is very much appreciated. I was happy to see you utilized your HHonors benefits. The program is fantastic, everyone who stays with Hilton should join. The Doubletree Chocolate Chip Cookie is iconic and we should never hestitate to provide another cookie or two to our valued guests. There is nothing better than a glass of milk and a warm Doubletree Chocolate Chip Cookie.

Come back soon!


Warm Shanghai Regards,
David Givens - General Manager
david.givens@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Shanghai Pudong

Property: DoubleTree by Hilton Shanghai Pudong
Address: No.889 Yanggao South Road, Pudongxin District, Shanghai 200127, China
Phone Number:
Region: China > Shanghai Region > Shanghai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#42 Business Hotel in Shanghai
#47 Family Hotel in Shanghai
#47 Romantic Hotel in Shanghai
#63 Luxury Hotel in Shanghai
#83 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): ££
Hotel Class:5 star — DoubleTree by Hilton Shanghai Pudong 5*
Number of rooms: 850
Official Description (provided by the hotel):
Close to Shanghai New International Exhibition Center, located in Lujiazui Business Center, the 47-story Jin Jiang Oriental Hotel (the formerly Sofitel Shanghai Jin Jiang Oriental Pudong) soars majestically over Pudong with convenient access to Shanghai CBD (central business district). The hotel features 850 tastefully designed rooms in West Wing and East Wing, 6 inspired restaurants, a health club, an in-door swimming pool, an out-door tennis court, and conference facilities for up to 600 delegates. X-Sensation, the famous revolving restaurant and bar is an ideal venue to entertain friends, family and business associates. With almost 10-year experience of professional service and kind atmosphere, this deluxe 5-star hotel offers great packages to ensure your next business trip is a fruitful one. ... more   less 
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Also Known As:
Sofitel Shanghai
Shanghai Sofitel

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