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DoubleTree by Hilton Shanghai Pudong
Ranked #63 of 4,998 Hotels in Shanghai
Certificate of Excellence
biella, Italy
1 review
“my comments”
4 of 5 bubbles Reviewed 23 June 2014

The hotel is in a very good position, well organized, perfect services of restaurants and lobby bar, fantastic the top restaurant with panoramic view of all the city with rotating platform, the bed is really very confortable and airconditioning of the room is very reliable.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Mario P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jackie W, Public Relations Manager at DoubleTree by Hilton Shanghai Pudong, responded to this review, 24 June 2014
Dear Mario P,

Many thanks for the great review and 4 stars. I was happy to read you liked the hotel location, the services of restaurants staff, the revolving restaurant with panoramic view of all the city and the confortable bed in the room. I will make sure the staff in the restaurants and lobby bar receive your praise on thier service.

Come back soon!

Warm Shanghai Regards,

Jackie Wang - Public Relations Manager
jackie.wang@dtpudong.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,198 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (135)
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English first
shanghai, China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 22 June 2014

Everything is wonderful and beyond expectation. The hotel is located very closed to the metro station of line 4/6. The facility of the hotel is well maintained. The staff is very nice and offer nice service. The lounge is nice and the service to Hilton honor members is outstanding. The breakfast and food is very delicious. The room is clean and bright. In general, everything is perfect.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Liang Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jackie W, Public Relations Manager at DoubleTree by Hilton Shanghai Pudong, responded to this review, 23 June 2014
Dear Liang Y,

Many thanks for the great review and 5 stars. Also thank you for being a loyal Hilton Honors member. I was happy to read you found the hotel's room, the facility, the location, the staff and the service go above and beyond your expectation. Plus you ended by giving us the greatest praise by saying everything is perfect.

Come back soon!

Warm Shanghai Regards,

Jackie Wang - Public Relations Manager
jackie.wang@dtpudong.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint Cloud, Florida
Level Contributor
459 reviews
163 hotel reviews
common_n_hotel_reviews_1bd8 211 helpful votes
3 of 5 bubbles Reviewed 17 June 2014 via mobile

This is a large hotel, compared to the Doubletrees in the USA (28 floors one east tower, 46 floors west tower).

First impressions were not great; nobody to greet arriving guests and offer help with luggage (at 10.30pm Sunday), long line at check-in, tried to charge a Diamond member for an upgrade.

But, the room was nice, bed very comfortable, internet service reliable (irrespective of government blocking Google & some other sites) and service in the executive lounge was excellent.

It certainly wasn't a disaster, but given the other options in the area I might try an alternative next time.

Stayed June 2014, travelled on business
Helpful?
1 Thank BritBoyInFL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jackie W, Public Relations Manager at DoubleTree by Hilton Shanghai Pudong, responded to this review, 23 June 2014
Dear BritBoyInFL,

Many thanks for the review and 3 stars. Also thank you for being loyal Hilton Honors memner and achieving Diamond status. I was happy to read you found the hotel's room and bed to be confortable.

Come back soon!

Warm Shanghai Regards,

Jackie Wang - Public Relations Manager
jackie.wang@dtpudong.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ibaraki ken, Japan
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 16 June 2014

I experienced a bad check-in at front when arrived at Hotel. Only one staff operated and it took very long time another guest's check-in before my turn. And One another staff showed up in front desk, and the guest behind me went to the staff and the staff did not take care of me and just started operation for that guest. Really disappointed.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Sadao S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jackie W, Public Relations Manager at DoubleTree by Hilton Shanghai Pudong, responded to this review, 23 June 2014
Dear Sadao S,

Many thanks for taking the time out of your busy schedule to submit a review concerning your recent visit to DoubleTree by Hilton Shanghai - Pudong. Please accept my appology for the inconveniences you experienced upon chck-in. Your comments are well received and will be shared with the team so that we can improve our future service delivery.

Warm Shanghai Regards,

Jackie Wang - Pubilc Relations Manager
jackie.wang@dtpudong.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 16 June 2014

Many moons ago, this hotel was owned by the Sofitel chain but, in recent years, it was taken over by Doubletree by Hilton. What a marvellous and very welcome transformation! I don't have enough superlatives to truly describe the massively enjoyable experience we had staying there. Rest assured, it is now our one-and-only choice for hotel accommodation in Shanghai. The location was just perfect; quick and inexpensive to get to/from Pudong Airport, close to 2 subway stations, the Maglev, many fine restaurants, the new markets, and is just 200m from some fine and reputable places for foot massages at the end of a long day.

For expediency, I contacted the hotel directly (from Australia) to make my booking for the two of us, for a 2-day period just after Christmas, then a 5-day period around New Year's Day. I had the valued opportunity to be able to speak with the Chicago-bred General Manager, David W. Givens and build some great rapport. What a brilliant ambassador for Hilton he is!

Not only were we given an unsolicited upgrade to the new Executive Wing at a high floor, but also given complementary meal and other benefits. David and his wonderful front desk and service staff were exemplary: always friendly, polite, efficient but unobtrusive and we were made to feel at home the moment we checked-in. The rooms, fittings, food and service were superb and the rooms were very modern and extremely quiet. The staff's great grasp of the English language was an extra bonus, and the concierge service was the best I've experienced. Our stay in 3 words: "unable to fault".

David and I managed to meet up for a long chat near the end of our stay and he was even more delightful in person. Thank you David, and thank you to your amazing staff, for a truly brilliant trip. Bravo! I guarantee you will see us again!

Room Tip: All rooms are great, but a high floor in the new Executive Wing gives access to the (closer) Executi...
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank alanrh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jackie W, Public Relations Manager at DoubleTree by Hilton Shanghai Pudong, responded to this review, 23 June 2014
Dear alanrh,

Many thanks for the wondeful review and 5 stars. I was happy to read you enjoyed your stay here and our staff provided you warm and pleasant service. I will make sure the Front Desk staff, Concierge staff and Mr. Givens receive your praise on thier effort. More importantly you would recommend us and come back for another visit.

Come back soon!

Warm Shanghai Regards,

Jackie Wang - Public Relations Manager
jackie.wang@dtpudong.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mountain View, California
Level Contributor
96 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed 16 June 2014

Nice hotel in Pudong, good size rooms, and nicely appointed. On one side of the hotel is a very busy road, with 3 lanes on each direction, on the other side it is next to residential area, so very quiet, and with good view of the Century Park. It is not too far from subway station (1-2 block), and there are dozens restaurants and convenience shops within 5-10 min of walks, though nothing very memorizable. The pool is of good size, so quite handy for travelers with kids like me. The staffs are usually friendly. Overall a good experience

Room Tip: Ask for high floor facing east
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank GeminiStrike196
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jackie W, Public Relations Manager at DoubleTree by Hilton Shanghai Pudong, responded to this review, 23 June 2014
Dear 3ecrm,

Many thanks for the reviews and 4 stars. I was happy to read you found our location convenient to the subway station, the guest room is large, and the staff are friendly.

Come back soon!

Warm Sahnghai Regards,

Jackie Wang - Public Relations Manager
jackie.wang@dtpudong.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 bubbles Reviewed 15 June 2014

Not far from Lancun Road metro station, this imposing building sits with a commanding view. The huge lobby area is a throwback from a bygone age, clean marble but in need of a style upgrade.

The East wing rooms are a little walk off the main lobby area, and again although the rooms are very comfortable with all expected amenities, the decor and the furniture are crying out for modernisation.

The cookie at check in is a firm favourite with this hotel group, the restaurants offer an array of dining options, while the health club and full size indoor swimming pool are pluses. Fast internet connectivity and helpful ( if somewhat unsmiling ) staff are at your service.

The hotel could however do more to discourage those standing outside the hotel touting for the unsavoury side of business offered locally.

Those wanting to discover the City by metro will find a smart,efficient and very cost effective system, which will take you to all the city's shopping, many sightseeing and dining areas offered.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TH D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jackie W, Public Relations Manager at DoubleTree by Hilton Shanghai Pudong, responded to this review, 23 June 2014
Dear TH D,

Many thanks for the review and 3 stars. I was happy to read you liked the indoor swimming pool, the fast internet connectivity, our world famous cookie and the convenient transportation by Metro. I agree with you that the Metro provides a smart and efficient way to explore the city of Shanghai.

Come back soon!

Warm Shanghai Regards,

Jackie Wang - Public Relations Manager
jackie.wang@dtpudong.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Shanghai Pudong

Property: DoubleTree by Hilton Shanghai Pudong
Address: No.889 Yanggao South Road, Pudongxin District, Shanghai 200127, China
Phone Number:
Region: China > Shanghai Region > Shanghai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#42 Business Hotel in Shanghai
#47 Romantic Hotel in Shanghai
#47 Family Hotel in Shanghai
#62 Luxury Hotel in Shanghai
#103 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): ££
Hotel Class:5 star — DoubleTree by Hilton Shanghai Pudong 5*
Number of rooms: 850
Official Description (provided by the hotel):
Close to Shanghai New International Exhibition Center, located in Lujiazui Business Center, the 47-story Jin Jiang Oriental Hotel (the formerly Sofitel Shanghai Jin Jiang Oriental Pudong) soars majestically over Pudong with convenient access to Shanghai CBD (central business district). The hotel features 850 tastefully designed rooms in West Wing and East Wing, 6 inspired restaurants, a health club, an in-door swimming pool, an out-door tennis court, and conference facilities for up to 600 delegates. X-Sensation, the famous revolving restaurant and bar is an ideal venue to entertain friends, family and business associates. With almost 10-year experience of professional service and kind atmosphere, this deluxe 5-star hotel offers great packages to ensure your next business trip is a fruitful one. ... more   less 
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Also Known As:
Sofitel Shanghai
Shanghai Sofitel

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