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“Amazing service” 5 of 5 bubbles
Review of JW Marriott Hotel Shanghai at Tomorrow Square

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JW Marriott Hotel Shanghai at Tomorrow Square
Ranked #9 of 4,969 Hotels in Shanghai
Certificate of Excellence
brisbane
Level Contributor
95 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Amazing service”
5 of 5 bubbles Reviewed 8 April 2013

We booked an apartment on 33rd floor. Very spacious, clean and decadent. It included two large bedrooms and a study/fold out lounge, each with their own bathroom, including two baths. Also own washer/dryer. Views were spectacular. Hotel facilites were great, buffet breakfast, spa, gym, heated swim pool. The concierge and check in staff were great, as was any staff member you came across. Amazing service from staff when one of our family became ill and needed a doctor - they have an international medical centre attached to the hotel - a staff member was on-call for our needs during this time. Buffett dinner in cafe was overpriced - but expected due to 5 star and location of this hotel. Location was great, close to Nanjing street mall, peoples' park, museum. Hotel offers shuttle to the bund and other areas of interest. Would stay again in an eyeblink. Thank you also to the driver who got us to the airport just on time and we didnt have a chance to thank.

Room Tip: We were able to get apartment when they offered 50% off sale - bargain! It didnt have single beds a...
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  • Stayed April 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank funandfriends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,382 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Level Contributor
66 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 6 April 2013 via mobile

I'd stay here again simply for the location - a 30 minute nice walk to the Bund and the People's Park in your backyard. However, as a Platinum member I expected better service upon check-in....there was a long line with no elite desk open. Additionally, I requested early check-in and arrived at 2 pm and my room was still not ready. Thankfully, the lounge has a nice setup and spread all day.

All in all, I'd go back for the location and property amenities.

  • Stayed April 2013
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank ZTALiz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amsterdam, The Netherlands
Level Contributor
110 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 bubbles Reviewed 3 April 2013

The JW Marriott Hotel at Tomorrow Square is a good and clean place to stay. The rooms are clean and well maintained and the business lounge well appointed. Staff is friendly and pleasant. The lobby is nice, with amazing views. The only down side of the hotel is that the elevators are slow and it can take minutes in busy traffic hours to get to get an elevator and get to the desired floor.
The rooms are not out of the ordinary but surely suitable for a 5 star. A good business hotel - but not exceptional.

  • Stayed April 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank FlyingPlatinum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
206 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
4 of 5 bubbles Reviewed 26 March 2013 via mobile

Stayed the first time at JW Marriott at Tomorrow Square. Location is great. At walking distance you will find stores, restaurants, people square, the fake market, nandjing road and so on. Just ask a map at reception and of you go. I rented a serviced appartment and it was spacious. Good bed, good bathroom and so on. In the hotel you have to be mindfull of the elevators as there are different ones taking you to different floors. In oder to have breakfast I had to go from the 27th to the 36th floor go out get the hotel lift to reach floor 38 for breakfast. The Gym is great as well. In the lobby you will find a Starbucks and a store to buy some food and drinks. Very helpfull. The breakfast and service are up to standards, but ai would say slightly less than the Westin atbthe Bund where I also stayed. However this location is better and they offer appartments. I made reservations for next month with my family. Be awarebthat the 6 people appartment si actualy a 5 people appartment unless you put two adults in a 120 cm sofa bed..... Just ask for an extra roller bed and make sure you don't pay for it as they offer this appartment for 6 people!

Stayed March 2013, travelled on business
Helpful?
2 Thank Ronald D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 25 March 2013

Our association booked the JW Marriott at Tomorrow Square for its Asia/Pacific conference. The hotel is very nice and the service was impeccable. The banquet and conference staff were very attentive (even those that did not speak English), helpful and flexible. The food was very good. Great views from primary restaurant and bar. Near Nanjing Street and shopping without being too close.

  • Stayed March 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank melegg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
usa
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 23 March 2013

Third or fourth time staying here, but hadn't been back in over a year.....at check in, they welcomed me back like I was just there last week. Had a corner room on a high floor (aren't they all), and it was very nice - the bed was very comfortable - not too hard as they can be in this part of the world. Ate breakfast both at the lobby restaraunt and at the lounge.....both were good but if they weren't included probably wouldn't be worth it. The starbucks around the back of the lobby makes a great latte. Really like the location - about in the middle of where I want to be in Shanghai.

  • Stayed March 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank trvlalotsea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BANGALORE
Level Contributor
71 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 23 March 2013

We stayed at this hotel, based on a recommendation received earlier. The stay was satisfying from the need of a business hotel, in terms of attention, speed of response and choice of food and ambience.

  • Stayed March 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank manojk9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about JW Marriott Hotel Shanghai at Tomorrow Square

Property: JW Marriott Hotel Shanghai at Tomorrow Square
Address: No.399 Nanjing West Road, Huangpu District, Shanghai 200003, China
Region: China > Shanghai Region > Shanghai > People’s Square
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotel in Shanghai
#9 Family Hotel in Shanghai
#12 Romantic Hotel in Shanghai
#13 Business Hotel in Shanghai
#148 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): ££
Hotel Class:5 star — JW Marriott Hotel Shanghai at Tomorrow Square 5*
Number of rooms: 342
Official Description (provided by the hotel):
Standing at 60 stories high as one of the tallest hotels in downtown Puxi Shanghai, the international deluxe JW Marriott Hotel Shanghai overlooks People's Square and is within walking distance to the Bund, Xintiandi and the characteristic Nanjing Road Pedestrian Street. The well appointed hotel guest rooms and suites are located between the 41st to 59th floors, and offer magnificent city views. The rooms feature a flat-screen cable TV, mini bar, tea and coffee facilities, wired and wireless internet and safe deposit box. Spacious bathrooms are equipped with a separate shower cubical and power massage jets. The Executive Lounge located on the 59th floor provides a commanding city view, serving complimentary breakfast, all-day refreshments and evening cocktails.The hotel's restaurants and lounges are located from the 38th to 40th floor and offer spectacular views of the Shanghai skyline. JW's California Grill on the 40th floor captivates an inventive culinary experience that travels beyond taste. Contemporary, elegant and comfortable, Wan Hao Chinese restaurant on the 39th floor showcases fine traditional Cantonese cuisine and Shanghainese specialties. Marriott Cafe on the 38th floor features the best in international casual dining, serving elaborate buffets throughout the day, as well as an extensive a la carte menu.In addition, the hotel offers a total of 1,512 square metres of meeting and banquet space, a business centre, an executive lounge, a 24-hour health club, including an indoor and outdoor swimming pool. ... more   less 
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Also Known As:
Jw Marriott Hotel Shanghai
Marriott Shanghai
Shanghai Marriott
Jw Marriott Shanghai

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