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“Nothing is too much trouble”

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JW Marriott Hotel Shanghai at Tomorrow Square
Ranked #13 of 5,206 Hotels in Shanghai
Certificate of Excellence
Reviewed 25 May 2014

The staff in this hotel were fantastic. In particular, I was looking for a Chinese sim card for my phone to use google maps. I went to the concierge to ask for the closest phone shop and they did it all for me in the hotel which was very convenient. Front desk and restaurant staff were very friendly and most spoke good English. The rooms are well appointed and very comfortable. The location is very central and catching the subway is close and easy. Taxis come frequently, so it was good value for money, clean and central.

  • Stayed: May 2014, travelled on business
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Thank Catherine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MWardrop, Director of Guest Relations at JW Marriott Hotel Shanghai at Tomorrow Square, responded to this reviewResponded 26 May 2014

Your positive comments with regard to our team of associates are very much appreciated! As our property welcomes guests from all over the world, our goal is to be as accommodating as possible for both business and leisure travelers. We are pleased that your conversations with us in the Lobby and restaurants made you feel welcome and convenienced. Thank you, and we will look forward to welcoming you again in the future.

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783 - 789 of 1,659 reviews

Reviewed 21 May 2014

After traveling for so long, it's a pleasure to be greeted with the right attitude. Reception desk treated us as if we were celebrities and we mattered. Highly recommend this hotel for your stay in Shanghai because the location is within walking distance to the Bund, shopping, and other places to visit. Enjoy the stay and appreciate the staff that will appreciate you.

  • Stayed: April 2014, travelled as a couple
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Thank Randy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MWardrop, Director of Guest Relations at JW Marriott Hotel Shanghai at Tomorrow Square, responded to this reviewResponded 23 May 2014

Thank you for encouraging us to continue to provide great service. Our priority is to ensure for business and leisure travelers an exceptional hotel experience. Your positive reinforcement is truly valuable to our team. We very much look forward to welcoming you again in the near future, and thank you again!

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Reviewed 20 May 2014

An excellent hotel with such a friendly staff and service. Believe it or not but it is a good place for vegetarians as well. They have good veg choices and there is an excellent veg restaurant just next door. All major attractions are nearby. The high floor rooms are actually in the clouds and the view of Shanghai is Wow from the higher floors.

Room Tip: Higher floor rooms are the best. You get a feeling to be in a cloud.
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  • Stayed: March 2014, travelled on business
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Thank Singhdamanripu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MWardrop, Director of Guest Relations at JW Marriott Hotel Shanghai at Tomorrow Square, responded to this reviewResponded 23 May 2014

Thank you for taking time to comment on your recent stay with us at JW Marriott Shanghai. Our restaurant team is delighted to have satisfied your palette by preparing a variety of vegetarian dishes! We are also pleased that you encountered friendly service among our hotel associates throughout your visit. If you plan to return to Shanghai, please feel free to contact us if we can be of assistance prior to your trip. Thanks again!

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Reviewed 13 May 2014

Margaret from executive services went above and beyond the call of duty for me to retrieve a lost iPad which I left on the plane. I could not have asked for better service. She also helped us plan an excursion one day with instructions in both Chinese and English. Hotel is fortunate to have someone of her calibre working for them. Visit was amazing.

Stayed: April 2014, travelled on business
1  Thank Empie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MWardrop, Director of Guest Relations at JW Marriott Hotel Shanghai at Tomorrow Square, responded to this reviewResponded 16 May 2014

It was a pleasure to welcome you and your son to our hotel, and we are delighted to have had an opportunity to contribute to your adventure-packed vacation in Shanghai. We sincerely thank you for taking time to provide encouraging feedback regarding our hotel team. Please feel free to contact us if you plan to return to China. We would look forward to seeing you again!

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Reviewed 11 May 2014

The hotel is situated in the top 20 or so floor of a stunning high rise building a stone' throw from the Bund. The lobby (on the 38th floor) is built to impress with windows looking out on the modern skyline of Shanghai. There is a lounge bar here too. The check-in process is genuine and very helpful. Unless you decline they will often accompany you to your room or at least the lift.

The rooms are what you would expect for a 5 star hotel. Make sure you ask for the side facing the Bund which has the best views.

There is a nice bar on the 40th floor - made for post work/early evening drinks/snacks.You will also be spolit for all manner of eateries within a short taxi ride.

The hotel' gym is on the 6th floor. Good equipment and views. There is also a spa on this floor (though it comes at a price).

Room Tip: Chose a room facing the Bund on as high a floor as possible to get the full effect.
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  • Stayed: April 2014, travelled on business
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Thank Abdul L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MWardrop, Director of Guest Relations at JW Marriott Hotel Shanghai at Tomorrow Square, responded to this reviewResponded 13 May 2014

We are glad you took time to take in the view from our 38th floor Lobby facing toward People's Park and the Bund. As you suggested, we are fortunate to provide our guests various alternatives whereto enjoy an early evening cocktail -- JW's Lounge on the 40th floor is also one of our favorites! Similarly, I encourage you to try one of JW's Signature Dishes upon your next visit at our JW California Grill. Please feel free to contact me if we can be of assistance prior to your next Shanghai-bound trip. Thank you for your feedback!

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Reviewed 11 May 2014

The Hotel is located at the top Floors of the Tomorrow Square Building from 38th to 59th Floor. Rezeption is on the 38th Floor, Restaurants and Bars on the 39&40th Floor with Roms starting from 41-59th floor. The hingehst Floor is also including the Excecutive Lounge With Great service for Executive members.

Close to the Hotel is a high street Shopping area (left sie out of the Hotel) and behind the Park, also a general Shopping Street. Through that street you can reach the Bunde by c. 20-30min walking.

The Rooms have a marvellous view over the City and in my case included a Sofa area, Desk and spacious Bathroom with separate shower and bathtub. The TV is centered in the Room in a rack, which you can turn to the Sofa or the bed.

The service in the Hotel is Great, all staff is very friendly and enger to support as much as possible. The Hotel also offers an express dry Clearing service (24h) with 4h bring back service. Actually it was just 3h for suit.

Car service to the Airport (BMW 5series, Mercedes S-Class) is RMB 850 tp PuDong Airport, which you can book in advance.

Stayed: May 2014, travelled on business
2  Thank Muellermilch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MWardrop, Director of Guest Relations at JW Marriott Hotel Shanghai at Tomorrow Square, responded to this reviewResponded 12 May 2014

Thank you for providing other travelers a thorough introduction to our hotel location and facilities. Based on the seeming frequency of your business travel, we are excited that you chose to stay with us at the JW Marriott Shanghai! As you suggested, the location of our property offers accessibility on foot to popular areas of Shanghai including the Bund and Nanjing Road Shopping Street. For further away destinations, the convenience of hotel-arranged transportation may play an important role in ensuring time punctuality for business guests such as yourself. Finally, we are glad you enjoyed a comfortable guest room wherein to relax at the end of a long workday. Thank you again for your time and positive feedback. We look forward to seeing you again in the near future!

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Reviewed 8 May 2014

I just spent 2 weeks at the JW Marriott in Shanghai. It was my 6th stay at this hotel. I keep returning to this hotel (after trying others on Nanjing Rd) because the view of Shanghai is breath-taking, the hotel is super clean, the breakfast buffet has the most tantalizing choice of delicious food (assortment of fresh fruit juices everyday), the staff super friendly. The asian fresh flower arrangements in lounges, lobbies and on tables are not only spectacular but reflect great attention to detail. On business trips, this place is truly a home away from home (the executive suites are perfectly equipped).

  • Stayed: April 2014, travelled on business
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Thank Judith S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MWardrop, Director of Guest Relations at JW Marriott Hotel Shanghai at Tomorrow Square, responded to this reviewResponded 10 May 2014

We are delighted that you choose our hotel to serve as your 'home away from home' in Shanghai. Thank you for commenting positively on your breakfast dining experiences in our Marriott Cafe, and our kitchen team will continue to serve a variety of fresh fruit juices to enhance your morning routine. Additionally, we are pleased that the fresh orchid arrangements which line our Lobby area catch your attention and add some 'color' to your visits with us! Please feel free to contact me prior to your next stay. We look forward to seeing you again soon.

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Additional Information about JW Marriott Hotel Shanghai at Tomorrow Square

Address: No.399 Nanjing West Road, Huangpu District, Shanghai 200003, China
Region: China > Shanghai Region > Shanghai > People’s Square
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Romantic Hotel in Shanghai
#13 Luxury Hotel in Shanghai
#13 Business Hotel in Shanghai
#175 Best Value Hotel in Shanghai
Price Range: £129 - £278 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Shanghai at Tomorrow Square 5*
Number of rooms: 342
Official Description (provided by the hotel):
Standing at 60 stories high as one of the tallest hotels in downtown Puxi Shanghai, the international deluxe JW Marriott Hotel Shanghai overlooks People's Square and is within walking distance to the Bund, Xintiandi and the characteristic Nanjing Road Pedestrian Street. The well appointed hotel guest rooms and suites are located between the 41st to 59th floors, and offer magnificent city views. The rooms feature a flat-screen cable TV, mini bar, tea and coffee facilities, wired and wireless internet and safe deposit box. Spacious bathrooms are equipped with a separate shower cubical and power massage jets. The Executive Lounge located on the 59th floor provides a commanding city view, serving complimentary breakfast, all-day refreshments and evening cocktails.The hotel's restaurants and lounges are located from the 38th to 40th floor and offer spectacular views of the Shanghai skyline. JW's California Grill on the 40th floor captivates an inventive culinary experience that travels beyond taste. Contemporary, elegant and comfortable, Wan Hao Chinese restaurant on the 39th floor showcases fine traditional Cantonese cuisine and Shanghainese specialties. Marriott Cafe on the 38th floor features the best in international casual dining, serving elaborate buffets throughout the day, as well as an extensive a la carte menu.In addition, the hotel offers a total of 1,512 square metres of meeting and banquet space, a business centre, an executive lounge, a 24-hour health club, including an indoor and outdoor swimming pool. ... more   less 
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Also Known As:
Jw Marriott Hotel Shanghai
Marriott Shanghai
Shanghai Marriott
Jw Marriott Shanghai

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