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“adding comfort to my business trip” 5 of 5 bubbles
Review of JW Marriott Hotel Shanghai at Tomorrow Square

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JW Marriott Hotel Shanghai at Tomorrow Square
Ranked #9 of 4,968 Hotels in Shanghai
Certificate of Excellence
Hanoi, Vietnam
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“adding comfort to my business trip”
5 of 5 bubbles Reviewed 26 August 2014

Really love everything about my stay!cant find any reason not to recommend.Love my room ,esp night view. Good varieties to choose for breakfast too. And if you are in a rush for meeting, the staff in the restaurant will help to pack your breakfast (helped me a lot to save time for some more sleep, thanks!). I loved the swimming pool although the distance from my room to the pool is a bit far and long way to go (a bit scary for me at first because i was only able to swim at night and it was so quiet along the route to the swimming pool,lol).Also very easy access for shopping malls near by. Thanks a lot for adding much comfort to my business trip in Shanghai!

Room Tip: For a splendid night view and if your budget allows, recommend Executive level!
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  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ahn V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MWardrop, Director of Guest Relations at JW Marriott Hotel Shanghai at Tomorrow Square, responded to this review, 27 August 2014
Greetings from JW Marriott Shanghai!

I am pleased to share your excellent review with our hotel management and associates. Thank you for taking time to share with us a bit about your experience.

Our associates in Marriott Cafe are delighted to have provided you a quick and convenient breakfast required of your work schedule. Additionally, we are glad to learn that at the end of a workday you took advantage of our indoor/outdoor swimming pool for fitness and relaxation.

Your feedback is truly valuable to our hotel team, as well as to other business travelers who assess a multitude of alternatives in Shanghai. Thank you again. We hope to see you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,382 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (282)
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Pittsburgh, Pennsylvania
Level Contributor
120 reviews
108 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 bubbles Reviewed 19 August 2014 via mobile

This is a fantastic hotel. Especially as a platinum member. Great location. Staff is always friendly and helpful. Workout facility is extensive. Executive lounge has a great view. Food in executive is average. Nice bar and resteraunts on site. Close to shopping market

Stayed August 2014, travelled on business
Helpful?
Thank G650traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MWardrop, Director of Guest Relations at JW Marriott Hotel Shanghai at Tomorrow Square, responded to this review, 20 August 2014
Warm greetings from JW Marriott Shanghai!

We thank you for sharing positive feedback about our hotel and value your long term support of Marriott. Please note your comments regarding your experiences in our Health Club, Executive Lounge and on-property restaurant venues have been shared with related department associates.

We appreciate your time and look forward to welcoming you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
South Royalton, Vermont
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 18 August 2014

If it's in your budget, the Executive level offers dramatic views, and delicious nibbles throughout the day.
Even if it you are not staying Executive-style, this hotel is gorgeous, stylish and a very pleasant oasis high above a sophisticated part of Shanghai.

Room Tip: Every room is amazing, but you may want a view of the Bund or the river.
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  • Stayed August 2014, travelled with friends
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank ViochitaFea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MWardrop, Director of Guest Relations at JW Marriott Hotel Shanghai at Tomorrow Square, responded to this review, 20 August 2014
Greetings from JW Marriott Shanghai at Tomorrow Square!

We appreciate your time and enthusiastic review.

As you suggest, we are proud to provide guests spectacular views of the city from our public areas in restaurants and lounges, as well as from the comfort of our guestrooms. We are thrilled that you had an opportunity to enjoy the view and unique environment provided by our Executive Lounge.

Thank you for writing a review. I hope you will visit us again in the near future!
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Cheltenham, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 17 August 2014

All you would expect in amenities from a JW Marriott with a staff that seemed to really care about thoughtful service without getting in the way. The location is great ... Right beside People's Square with access to three metro lines just across the road, and a good supply of taxis (as well as being a location that all taxi drivers know and are happy to take you to). Great pre-trip communications checking on arrival times and special requests. Nothing to complain about in the fabric of the hotel, but they say that there is an update program due soon ... The JW offers good value for its luxury today, but they no doubt feel they have to keep ahead in a city with many outstanding properties

Room Tip: Access to the very fine executive lounge might be worth considering. It could do with being open for...
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  • Stayed August 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Alasdair A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MWardrop, Director of Guest Relations at JW Marriott Hotel Shanghai at Tomorrow Square, responded to this review, 18 August 2014
Greetings from JW Marriott Shanghai!

Our hotel associates are delighted to learn that you enjoyed your stay with us. It was our pleasure to welcome you upon check-in and also to speak with you in our Executive Lounge.

In regard to your time spent outside our property, we are glad that you enjoyed convenient transportation alternatives including taxis and the nearby subway stop at People's Square.

Thank you for your time and correspondence prior to your visit which helped us to prepare details in advance of your stay!

We would look forward to welcoming you back. Thank you again for your time and wonderful remarks.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cleveland, Ohio
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 14 August 2014

From the moment you enter this hotel the entire staff was on their customer service A game .
The location was perfect. The rooms were great. The spa and workout facilities were awesome. Another wonderful JW experience.

  • Stayed August 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank Heidi D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MWardrop, Director of Guest Relations at JW Marriott Hotel Shanghai at Tomorrow Square, responded to this review, 15 August 2014
Greetings from JW Marriott Shanghai!

We are so appreciative of your positive feedback. Thank you for taking time to comment on your experience in our Health Club which features indoor/outdoor swimming pools and sauna. We are also glad to learn that you found comfort in your guestroom.

Please feel free to contact us prior to your next visit if we can be of assistance.

Thank you again for your review!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 13 August 2014

Overall service is very good. I stay at this hotel a few times a year adn I found the concerige service is always lagging behind. The reception desk is on the 38th floor. Qutie a few times when we arrived at the hotel, there is no bell service at the entrance. We have to unload the luggage and take it to 38th floow. During my recent stay, when I arrived at the hotel, there is no staff around at the door to help unload the luggage. Finally I located a staff inside the lobby to assist us. When he unload the luggage, he just pull the luggage from the trunk careless and it make a scratch on the bumper of the vehicle. The staff did not even apologize for what happens. I bring this to the attention of the hotel management and did recieve an apology. I like this hotel and hope they can improve the service in this area.

Room Tip: free wifi for JW Marriot members.
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  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jason88Vancouver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MWardrop, Director of Guest Relations at JW Marriott Hotel Shanghai at Tomorrow Square, responded to this review, 15 August 2014
Greetings from JW Marriott Shanghai at Tomorrow Square!

Thank you for spending time to provide constructive feedback regarding our hotel services. Our Concierge and Guest Services teams have been notified of your experience and will utilize your comments as a basis for improvement.

Our priority is to extend to valued guests such as yourself a warm welcome which reflects our genuine appreciation for your continued support of Marriott. Thank you for providing valuable insight which will help us to deliver exceptional service on a consistent basis.

We look forward to welcoming you again in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sterling Heights, Michigan
Level Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 11 August 2014

Wonderful hotel with nice restaurants and lounges as well as clean/updated rooms that were comfortable and spacious.

In a very busy part of town. Would stay here again in Shanghai.

Only complaint is that cigar lounge was out of ALL cigars when i arrived. This should never happen at a high end hotel...

  • Stayed April 2014, travelled on business
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Ryan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MWardrop, Director of Guest Relations at JW Marriott Hotel Shanghai at Tomorrow Square, responded to this review, 12 August 2014
Greetings from JW Marriott Shanghai!

Your feedback is valuable to our hotel associates and other travelers. Thank you for highlighting your experiences in our various restaurant venues, including Marriott Cafe, Wan Hao Chinese Restaurant and JW's California Grill. Additionally, we are pleased that you found convenience in our building location off of People's Square.

Thank you again for your comments. We will look forward to welcoming you back in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about JW Marriott Hotel Shanghai at Tomorrow Square

Property: JW Marriott Hotel Shanghai at Tomorrow Square
Address: No.399 Nanjing West Road, Huangpu District, Shanghai 200003, China
Region: China > Shanghai Region > Shanghai > People’s Square
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Shanghai
#9 Luxury Hotel in Shanghai
#12 Romantic Hotel in Shanghai
#13 Business Hotel in Shanghai
#147 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): ££
Hotel Class:5 star — JW Marriott Hotel Shanghai at Tomorrow Square 5*
Number of rooms: 342
Official Description (provided by the hotel):
Standing at 60 stories high as one of the tallest hotels in downtown Puxi Shanghai, the international deluxe JW Marriott Hotel Shanghai overlooks People's Square and is within walking distance to the Bund, Xintiandi and the characteristic Nanjing Road Pedestrian Street. The well appointed hotel guest rooms and suites are located between the 41st to 59th floors, and offer magnificent city views. The rooms feature a flat-screen cable TV, mini bar, tea and coffee facilities, wired and wireless internet and safe deposit box. Spacious bathrooms are equipped with a separate shower cubical and power massage jets. The Executive Lounge located on the 59th floor provides a commanding city view, serving complimentary breakfast, all-day refreshments and evening cocktails.The hotel's restaurants and lounges are located from the 38th to 40th floor and offer spectacular views of the Shanghai skyline. JW's California Grill on the 40th floor captivates an inventive culinary experience that travels beyond taste. Contemporary, elegant and comfortable, Wan Hao Chinese restaurant on the 39th floor showcases fine traditional Cantonese cuisine and Shanghainese specialties. Marriott Cafe on the 38th floor features the best in international casual dining, serving elaborate buffets throughout the day, as well as an extensive a la carte menu.In addition, the hotel offers a total of 1,512 square metres of meeting and banquet space, a business centre, an executive lounge, a 24-hour health club, including an indoor and outdoor swimming pool. ... more   less 
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Also Known As:
Jw Marriott Hotel Shanghai
Marriott Shanghai
Shanghai Marriott
Jw Marriott Shanghai

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