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“Great experience”

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The Westin Bund Center Shanghai
Ranked #33 of 5,104 Hotels in Shanghai
Certificate of Excellence
Midland, Texas
Level 3 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great experience”
Reviewed 7 October 2013

Perfect location, walking distance to The Bund & riverside, Nanjing Road and Yu Gardens as well.
You can see a light-up lotus flower on top at night from a distance- great when you are a little lost :-)
Beautifully decorated lobby, nice restaurants on the 5th floor, one of them is in Shanghai top 10 restaurants!
Breakfast selection could be better and I was disappointed in a lack of tea kettle /coffee maker in the room. My room was great, spacious, squeaky clean, new. Large bathroom with a wonderful batthub with a panoramic city view...
Service was great and staff very kind and personable.
I would stay there agai.

  • Stayed September 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
Thank ladybug_Midland_TX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinShanghai, General Manager at The Westin Bund Center Shanghai, responded to this review, 14 October 2013
Dear ladybug_Midland_TX,

Thank you for sharing your stay experience with our friends on TripAdvisor. We are delighted to hear that our food offerings, room and location have made your stay memorable. I have shared your feedback with the team and they too are as pleased to read your review. Nevertheless, it is disappointing to hear that your experience had not been a most fulfilling one and we sincerely apologize for the shortfall you encountered in regard to the missing tea/coffee maker kettle in your room. Our Director of Housekeeping has been informed to investigate as every guest room must have one. Meanwhile, we would be grateful if you could email to us your past stay reference number to assist in our investigation.

Again, we thank you for sharing your feedback and look forward to welcoming you back. Wishing you safe travels. Stay well.

Yours sincerely,

Andreas Trauttmansdorff
General Manager
The Westin Bund Center, Shanghai
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,051 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (266)
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English first
Bangkok, Thailand
Level 5 Contributor
96 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 5 October 2013

Truly enjoyed my stay at the Westin Shanghai. The main lobby area is wonderfully decorated Lively . Food Spread is near the lobby and pretty great. The location of the hotel is wonderful and very conveniently in every way. Special mention for the food in this hotel. They made me feel special on my birthday by sending a birthday cake to my room, which was a nice surprise.

  • Stayed January 2013, travelled as a couple
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Helpful?
Thank Ira D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinShanghai, General Manager at The Westin Bund Center Shanghai, responded to this review, 8 October 2013
Dear Ira D,

Thank you for taking the time to review our hotel and for sharing your wonderful experience with our friends at TripAdvisor. We are very happy to know how impressed you are with our lobby, food offerings, location and our service. We are honored to have had the chance to celebrate your birthday and made your day special. Do let us know if we can be of any assistance to make your next trip to Shanghai even more memorable. Wishing you safe travels. Stay well.

Yours sincerely,

Andreas Trauttmansdorff
General Manager
The Westin Bund Center Shanghai
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paris, France
Level 3 Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 5 October 2013

Fantastic! Fantastic! Fantastic! My 2 year old and I stayed here for about a week. I cannot say enough good things about our experience here. First, I was apprehensive about staying on the Puxi (older side) but I'm glad we did. The hotel is literally 3 blocks from the Bund and about 5-6 blocks from Nanjing Road & People's Square. We walked everywhere! We took cabs to Pudong which is only about 21 RMB ($3). Well worth it. The service was excellent and our room was very nice with a view of Pudong. The staff is what really made this experience amazing. Kane Zuh (concierge) helped us tremendously. Staff was courteous and eager to help! The Westin lived up to it's name AGAIN. I highly recommend staying here.
P.S. The top of the Westin looks like a crown so it is easily identifiable when walking in case you get lost.

Room Tip: Ask for a high floor.
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  • Stayed September 2013, travelled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Heather S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinShanghai, General Manager at The Westin Bund Center Shanghai, responded to this review, 8 October 2013
Dear Heather S,

Thank you for sharing such a wonderful feedback regarding your recent stay with us. We are extremely glad that you and your two year old had a fantastic and most renewing stay with us. The team and I especially Kane Chu are delighted to know that we have made your family’s Shanghai visit most memorable. We hope that you and your family will once again visit Shanghai and renew your stay at The Westin Bund Center Shanghai. Wishing you and family safe travels and stay well.

Yours sincerely,

Andreas Trauttmansdorff
General Manager
The Westin Bund Center, Shanghai
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nyack, New York
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 October 2013

Good location, beautiful room, good food and excellent service. The front desk Selina, Jimmy and duty manager are all very nice to me. Selina gave me a very warm welcome check in, she made me to get the room before check in time. They made me feel like home here. My family and I had a wonderful staying here. Thank you very much!

Room Tip: Spa price is too high.
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  • Stayed October 2013, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank pei h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinShanghai, General Manager at The Westin Bund Center Shanghai, responded to this review, 8 October 2013
Dear pei h,

Thank you for sharing your stay experience with our friends on TripAdvisor. We are so happy to hear that you had a wonderful stay with us and made you and your family feel like home. I have also shared your feedback with the team especially with Selina, Jimmy and our team of duty managers – they are delighted! Meanwhile, we look forward to welcoming you and your family back again and wish you safe travels. Stay well.

Yours sincerely,

Andreas Trauttmansdorff
General Manager
The Westin Bund Center Shanghai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level 6 Contributor
174 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 30 September 2013 via mobile

Stayed 6nites all of which was comfortable and peaceful. The executive club is small-ish and would be a concern if occupancy is high. The staff is generally helpful but not as attentive as other hotels of the same quality. The location is good, a brisk 5min walk to The Bund, 5min cab to Xintiandi and a 30min ride to Pudong.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WWW138
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinShanghai, General Manager at The Westin Bund Center Shanghai, responded to this review, 8 October 2013
Dear WWW138,

Thank you for sharing your stay experience with our friends on TripAdvisor. We are glad to hear that your six-night stay with us was comfortable and peaceful. Nevertheless, we are disappointed to hear that your experience at our executive lounge had not been a most fulfilling one. Please accept our sincere apologies for the shortfall and thank you for sharing your thoughts. We will certainly ensure continuous training sessions are conducted to improve on our executive lounge associates’ level of attentiveness.

We hope you will once again make plans to travel to Shanghai and look forward to welcoming you back. Wishing you safe travels and stay well.

Yours sincerely,

Andreas Trauttmansdorff
General Manager
The Westin Bund Center Shanghai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bacolod, Philippines
Level 6 Contributor
148 reviews
148 hotel reviews
common_n_hotel_reviews_1bd8 178 helpful votes
Reviewed 26 September 2013

Much has been said about this property. The breathtaking lobby with the color-changing staircase. The delightful staff. The magnificent room with a view. The trademark heavenly bed. The spa-like bathroom. The sumptuous breakfast spread. The indoor swimming pool. The stunning jellyfish aquarium in the executive lounge. What struck me the most though is, after staying in more than a hundred hotels, this is the only one wherein you can adjust the thermostat of the centralized airconditioning to as low as 5 degrees celsius giving an average room temperature of 19 degrees. In other hotels, you can only go as low as 16 degrees providing an average ambient 23 degrees. This may sound trivial, but after a whole day attending a medical conference at the Shanghai expo, you go back to your room and boom!, refreshing cool air! Or after shopping at Nanjing road (5 blocks away), or appreciating architecture at the Bund (4 blocks away), or sightseeing at Yuyuan garden (2 blocks away) and the weather at 28 to 30 degrees, the moment you enter your room, it feels as if you're in the best lounge in the city! For sure, every expectation will be met, but if you're looking for the coolest hotel in Shanghai, Westin is it. Literally.

  • Stayed September 2013, travelled on business
    • Value
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Helpful?
Thank drjohnled
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinShanghai, General Manager at The Westin Bund Center Shanghai, responded to this review, 29 September 2013
Dear drjohnled,

Thank you for sharing your wonderful feedback regarding your recent stay with us. We are delighted to hear that you truly enjoyed our hotel especially our room facilities, breakfast spread and service. We hope that you will once again make plans to visit Shanghai and look forward to welcoming you back to renew your experience at The Westin Bund Center Shanghai. Wishing you safe travels and stay well.

Yours sincerely,

Andreas Trauttmansdorff
General Manager
The Westin Bund Center Shanghai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bengaluru, India
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 25 September 2013

This is a great hotel for conducting business. The lobby lounge is a place where you can hang out the whole day and read, or have meetings, do business. Breakfast has lots of variety, service at every point is friendly. English is spoken by all contact staff to varying degrees - all acceptable.
Now the rooms: well appointed, spacious, good decor and good for work or relaxation. Every part of this hotel was simply great.
Location is in an area where one can walk to many places. But taxis are a problem on weekends and in the evenings.
An excellent hotel.

Room Tip: Rooms on the right extreme side of the hotel, as you face it, have large windows and are airy. The v...
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  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Seshamani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinShanghai, General Manager at The Westin Bund Center Shanghai, responded to this review, 29 September 2013
Dear Seshamani,

Many thanks for choosing to stay with us at The Westin Bund Center Shanghai and for having taken the time to share your wonderful experience. We are delighted to hear that your stay with us was renewing and memorable, and especially for giving us a full score. Please feel free to stay in contact with us should you feel that we can be of any assistance in making your next stay with us even more memorable. Travel safe and stay well.

Yours sincerely,

Andreas Trauttmansdorff
General Manager
The Westin Bund Center, Shanghai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Bund Center Shanghai

Property: The Westin Bund Center Shanghai
Address: No.88 Henan Middle Road, Bund Center, Huangpu District, Shanghai 200002, China
Phone Number:
Region: China > Shanghai Region > Shanghai > The Bund
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Family Hotel in Shanghai
#16 Romantic Hotel in Shanghai
#23 Business Hotel in Shanghai
#24 Spa Hotel in Shanghai
#33 Luxury Hotel in Shanghai
#153 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Westin Bund Center Shanghai 5*
Number of rooms: 570
Official Description (provided by the hotel):
Shanghai is a city with a colorful past, a fast-paced present and a promising future. It is a fascinating city for every visitor. The Bund is a collection of relics of the past that imbues Shanghai with its vigorous energy today. In the middle of this all is our hotel, The Westin Bund Center, Shanghai.On level one, we have our lobby lounge, Heavenlies, serving fresh coffee and beverages all day, and The Stage offering an all international buffet. Also located on level one is our fresh deli shop, Treats, which features delicious sandwiches and take-away beverages. On level two, we have our sleek bar, Niche, open in evenings, and our Italian restaurant, Prego, open for lunch and dinner. Finally, we have our specialty restaurant, Crystal Garden, on level five serving Chinese, Japanese and Thai specialties. Our Spa & Fitness facilities are spread out over level three and five, combined by a beautiful spiral staircase. For secretarial services, you can visit our business center on level three. We provide guests with complimentary high-speed Internet access throughout the hotel. ... more   less 
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Also Known As:
The Westin Bund Center Shanghai Hotel Shanghai
Westin Hotel Shanghai
Westin Shanghai
Westin Hotel Bund Center
Shanghai Westin

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