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“Top notch hotel in a great location”

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The Westin Bund Center Shanghai
Ranked #30 of 4,998 Hotels in Shanghai
Certificate of Excellence
San Francisco, California
Level Contributor
97 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
“Top notch hotel in a great location”
5 of 5 bubbles Reviewed 15 October 2013

Weary after a light night arrival in Shanghai, arriving at the Westin was exactly what I needed to get my trip off to a good start, starting with the ATM on-premises so I could pay my taxi fare (since all of the Pudong Airport ATMs were out of service). The room was first-rate, and the hotel had all of the amenities one would expect. The staff were all friendly, helpful and language proficient, and the breakfast was very good, albeit quite pricey at roughly 250 yuan. It is well-located, a short walk to the Haungpu river with its iconic views of the Pudong New Area skyline, as well as People's Park and a good deal of Shanghai's modern shopping areas.

  • Stayed October 2013, travelled solo
    • Value
    • Location
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Helpful?
Thank 415traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinShanghai, General Manager at The Westin Bund Center Shanghai, responded to this review, 18 October 2013
Dear 415traveller,

Thank you for sharing your wonderful feedback regarding your recent stay with us. We are delighted to hear that you truly enjoyed our room, service, breakfast offerings and location. We hope that you will once again make plans to visit Shanghai with your friends and look forward to welcoming you back to renew your experience at The Westin Bund Center Shanghai. Wishing you safe travels and stay well.

Yours sincerely,

Andreas Trauttmansdorff
General Manager
The Westin Bund Center Shanghai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,965 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (255)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Stonewall, Canada
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 14 October 2013

This hotel is a must stay in Shanghai. English spoken through out this property. Our suite was roomy,spotless & included all the necessary items for both business or pleasure travellers . Close to good shopping & the "bund"

Room Tip: For a night view of the lights across the river,ask for a room facing the bund.
See more room tips
  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Audrey L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinShanghai, General Manager at The Westin Bund Center Shanghai, responded to this review, 18 October 2013
Dear Audrey L,

Many thanks for choosing to stay with us at The Westin Bund Center and for having taken the time to write about our hotel. We are delighted that you enjoyed your stay and that you recommend our hotel a must stay in Shanghai. Please feel free to stay in contact with us should you feel that we can be of any assistance in making your next stay with us even more memorable. Travel safe and stay well.

Yours sincerely,

Andreas Trauttmansdorff
General Manager
The Westin Bund Center, Shanghai
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
Level Contributor
366 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 420 helpful votes
4 of 5 bubbles Reviewed 14 October 2013

Stayed here for 4 nights, good location, about 5 minutes walk from the Bund, 5 minutes walk to East Nanjing Road subway station and Yuyuan subway station too. The hotel is a nice Westin from the ’90 in terms of architecture. Staff was just ok, the bell staff/ concierge were more friendly that the front desk. The evening buffet at the restaurant was pricey and ok. Free wifi in the room + the lobby. I’ve stayed into nicer Westins worldwide but it’s still a good product of Starwood.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank JulienF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinShanghai, General Manager at The Westin Bund Center Shanghai, responded to this review, 18 October 2013
Dear JulienF,

Thank you for sharing your recent stay experience with our friends on TripAdvisor. We are happy to hear that you appreciate our hotel and its location. Nevertheless, we are disappointed to hear that your experience had not been a most fulfilling one. We hope that the prices of our evening buffet will not deter you from staying with us in the future. Wishing you safe travels and hope that we will welcome you back again in your next Shanghai encounter. Stay well.

Yours sincerely,

Andreas Trauttmansdorff
General Manager
The Westin Bund Center Shanghai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, Australia
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 14 October 2013

I have stayed in this hotel several times over the last couple of years and find it a really pleasant place to stay. The rooms are very good, the staff are excellent and the breakfast buffet really good. It is especially good when you are able to secure a special offer that includes breakfast. it is worth searching sites to get the best deal.
The hotel is not far from an underground train stop, it is really close to the Bund and so many of the wonderful eateries that Shanghai has to offer
I will stay in this hotel again on future trips to Shanghai

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Geoff R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinShanghai, General Manager at The Westin Bund Center Shanghai, responded to this review, 18 October 2013
Dear Geoff R,

Thank you for taking the time to review our hotel and for choosing to stay with us over the last couple of years! We are delighted to hear that you continue to enjoy your stay and that our room, staff and breakfast buffet makes it even more memorable. We certainly look forward to welcome you back to renew your experience at The Westin Bund Center Shanghai. Do let us know if we can be of any assistance to make your next stay even better. Stay well.

Yours sincerely,

Andreas Trauttmansdorff
General Manager
The Westin Bund Center Shanghai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
51 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 14 October 2013

Westin always offers a quality experience. This hotel doesn't fail. The rooms are large and comfortable, with amazingly comfortable bed. Facilities are good. And the location is good, about 5 minutes from the Bund. Staff are helpful and all that I interacted with spoke great English.

Disappointments: (1) I booked a room with king bed but was put into one with two small twin beds. This was frustrating and but I was moved to another room on my second night. (2) The concierge. I asked for restaurant recommendations and the person wasn't terribly knowledgeable.

But overall I would recommend it when visiting Shanghai.

Room Tip: ask for a high floor.
See more room tips
  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sfmattyb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinShanghai, General Manager at The Westin Bund Center Shanghai, responded to this review, 18 October 2013
Dear sfmattyb,

Thank you for sharing your recent stay experience with our friends on TripAdvisor. We are delighted to hear that you appreciate our spacious room, location and have enjoyed our hotel facilities. We also thank you for recommending us to others. Nevertheless, we are disappointed to hear that your experience had not been a most fulfilling one and we sincerely apologize for the shortfall that you have encountered in regard to our concierge staff. We will certainly ensure continuous training sessions are conducted to improve on our associates’ shortcomings.

We look forward to welcome you back again in your next Shanghai encounter. Safe travels and stay well.

Yours sincerely,

Andreas Trauttmansdorff
General Manager
The Westin Bund Center Shanghai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shanghai, China
2 reviews
3 of 5 bubbles Reviewed 14 October 2013

Actually I am local citizen, being a SPG member I got one night free stay in this hotel and I have been a member in their fitness center since the opening of this hotel. So I think what I comment here is fair and pertiment.
Like many people said the location is perfect. Decoration of hotel is very good. However the facilities of the hotel is too old. Espetially the fitness center. The running machines only the belt are stll running. Not like before they can test your heart beat, Wast of calorie after running etc. The swimming pool they always set the water temperatur at about 30 degree. No matter you repeatedly request them to lower the temperature they won't listen. In my personal opinion with the same rate it's better to stay in Waldorf hotel or penisula hotel. They are new and also have perfect local.

  • Stayed May 2013, travelled as a couple
    • Value
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Helpful?
Thank wgzhao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinShanghai, General Manager at The Westin Bund Center Shanghai, responded to this review, 18 October 2013
Dear wgzhao,

Thank you for sharing your recent stay experience with us and for your patronage over the years. We are disappointed to hear that your recent experience had not been a most fulfilling one and truly apologize for the shortfall especially in regard to your swimming experience. However, we are happy to hear that your meeting with Jack Zhou, our Fitness Center Assistant Manager has resolved the matter. We also take this opportunity to inform you that later in December, we will be refurbishing certain areas of the Westin Workout that will include replacing the wooden floors in the gym, replacing the mosaic tiles in the swimming pool, and also replacing all our treadmills.

We hope that we have restored your confidence in us and sincerely hope that you will continue to be our Fitness Center member. Stay well.

Yours sincerely,

Andreas Trauttmansdorff
General Manager
The Westin Bund Center Shanghai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Palm Desert, California
Level Contributor
594 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
4 of 5 bubbles Reviewed 11 October 2013

The Westin Bund Centre is a short wlak to the Bund and to the shopping and attractions in the area. The Hotel is well maintained and the staff are very helpful. The concierge was able to organize local events and attractions. The hotel hosts special events such as easter and other celebrations and have special menus and entertainment.

  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Marty911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinShanghai, General Manager at The Westin Bund Center Shanghai, responded to this review, 14 October 2013
Dear Marty911,

Thank you for sharing your feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our hotel location and service. However we noticed that we weren’t able to fully meet your expectation. Please do feel free to let us know how best we can make your next stay with us a 5-star rated experience. Once again, thank you for sharing your thoughts and hope that you will once again make plans to visit Shanghai and renew your experience at The Westin Bund Center Shanghai. Wishing you safe travels and stay well.

Yours sincerely,

Andreas Trauttmansdorff
General Manager
The Westin Bund Center Shanghai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Bund Center Shanghai

Property: The Westin Bund Center Shanghai
Address: No.88 Henan Middle Road, Bund Center, Huangpu District, Shanghai 200002, China
Phone Number:
Region: China > Shanghai Region > Shanghai > The Bund
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Family Hotel in Shanghai
#16 Romantic Hotel in Shanghai
#23 Business Hotel in Shanghai
#23 Spa Hotel in Shanghai
#30 Luxury Hotel in Shanghai
#130 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Westin Bund Center Shanghai 5*
Number of rooms: 570
Official Description (provided by the hotel):
Shanghai is a city with a colorful past, a fast-paced present and a promising future. It is a fascinating city for every visitor. The Bund is a collection of relics of the past that imbues Shanghai with its vigorous energy today. In the middle of this all is our hotel, The Westin Bund Center, Shanghai.On level one, we have our lobby lounge, Heavenlies, serving fresh coffee and beverages all day, and The Stage offering an all international buffet. Also located on level one is our fresh deli shop, Treats, which features delicious sandwiches and take-away beverages. On level two, we have our sleek bar, Niche, open in evenings, and our Italian restaurant, Prego, open for lunch and dinner. Finally, we have our specialty restaurant, Crystal Garden, on level five serving Chinese, Japanese and Thai specialties. Our Spa & Fitness facilities are spread out over level three and five, combined by a beautiful spiral staircase. For secretarial services, you can visit our business center on level three. We provide guests with complimentary high-speed Internet access throughout the hotel. ... more   less 
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Also Known As:
The Westin Bund Center Shanghai Hotel Shanghai
Westin Hotel Shanghai
Westin Shanghai
Westin Hotel Bund Center
Shanghai Westin

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