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The Westin Bund Center Shanghai
Ranked #39 of 5,205 Hotels in Shanghai
Certificate of Excellence
Reviewed 14 August 2014

Westin is my favorite hands down anyways, but there's something about this one. I always get upgraded and that's appreciated. The rooms are perfect and set up for business travel. Lots of outlets. Great working area. Staff speaks great English. Service is a 10. Of course the comfort of the room, beds, linen, shower, robes are so good you don't want to leave. This hotel has one of the best buffet breakfasts in the world and it's worth getting it included in your room rate which will be less than paying for it separately. Location is amazing. Which I had free time. Just which the wifi was faster.

Room Tip: Ask for upgrade.
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  • Stayed: August 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank cdaworld13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinShanghai, General Manager at The Westin Bund Center Shanghai, responded to this reviewResponded 20 August 2014

Dear cdaworld13,
Thank you very much for taking the time to share your recent stay experience with us and for giving us a full score. We are delighted that not only is Westin your all-time favorite brand but also our hotel is special to you. As we strive to continue improving our services and facilities, we appreciate your feedback in regard to the speed of the free WiFi offered throughout the hotel. For your information, the current free WiFi connection is set at 2mpbs.

cdaworld13, we hope that you will continue choosing The Westin Bund Center Shanghai as your preferred hotel in Shanghai. We wish you safe travels and stay well.

Yours sincerely,
Andreas Trauttmansdorff
General Manager
The Westin Bund Center Shanghai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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745 - 751 of 2,149 reviews

Reviewed 14 August 2014

A very pleasant experience for myself and three other colleagues. Great restaurants in an interesting multi-level atrium setting. The bars were comfortable and relaxing. The Club floor lounge is exceptional not only for cocktail hour but they offer a terrific breakfast as well. Rooms are clean, spacious, and quite comfortable. The rooms are very well sound-proofed so no added duress to a 14 timezone jacked-up brain. My group unanimously voted to stay here in the future.

Room Tip: Executive floors offer the best value
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  • Stayed: July 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Thank C E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinShanghai, General Manager at The Westin Bund Center Shanghai, responded to this reviewResponded 20 August 2014

Dear C E,
Thank you very much for taking the time to share you and the group's very pleasant stay experience at The Westin Bund Center Shanghai. We are thrilled to receive a full score and glad that everyone in the group appreciated our restaurants and bars, rooms and especially our executive lounge. All of us look forward to welcome you and the group again. Please do not hesitate to let us know how we can make the return stay even better. Wishing everyone safe travels and stay well.

Yours sincerely,
Andreas Trauttmansdorff
General Manager
The Westin Bund Center Shanghai

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Reviewed 7 August 2014

Following an 11 hour flight the welcome we received, by the staff was brilliant, no request to much. All facilities spotless, with a good choice of restaurant's to eat in, and ideally located for a walk to the world famous bundle.

Room Tip: Try for a high floor to get a good view over Shanghai
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  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Marc12134
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinShanghai, General Manager at The Westin Bund Center Shanghai, responded to this reviewResponded 12 August 2014

Dear Marc12134,
Thank you very much for taking the time to share your wonderful feedback and for giving us a full score. We are thrilled to hear that you have truly enjoyed your stay and appreciated our warm welcome, facilities and ideal location. We sincerely hope that you will choose to stay with us again on your next Shanghai visit. Please feel free to let us know how we can make your return stay more memorable. We wish you safe travels and stay well.

Yours sincerely,
Andreas Trauttmansdorff
General Manager
The Westin Bund Center Shanghai

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Reviewed 6 August 2014

We enjoyed this stay shortly after the hotel first opened. As Platinum members we were upgraded to a beautiful corner suite. The only fault we could find was that given full floor to ceiling glass it was difficult for the air conditioning system to maintain a comfortable cool temperature. I mentioned this to the hotel manager in my feedback remarks. The attention we received in the LOUNGE for happy hour was amazing. The service with complimentary drinks and appetizers was a real class act.
When we returned home we received a personal letter from the hotel manager apologizing for our slight discomfort, a special touch I will not forget. I have been a raving fan of Starwood since 1999.

Room Tip: Corner suites are large, sunny with a bath overlooking the city.
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  • Stayed: September 2013, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Jack A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinShanghai, General Manager at The Westin Bund Center Shanghai, responded to this reviewResponded 12 August 2014

Dear Jack A,
Thank you very much for taking the time to share your wonderful feedback and even more for being a loyal Starwood fan. We are honored to have looked after you and are glad that you appreciated your corner suite and the warm service you received at the Executive Lounge. Again I thank you for letting us know of the slight discomfort you experienced in regard to your room's air conditioning.

We sincerely hope you will choose to stay with us again on your next Shanghai visit. Please do feel free to let us know how we can make your return stay even more memorable! Wishing you safe travels and stay well.

Yours sincerely,
Andreas Trauttmansdorff
General Manager
The Westin Bund Center Shanghai

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Reviewed 4 August 2014

Booked a 1 bedroom suite through Viking River Cruises-wanted to stay forever. Room on the 13th floor looked out over the atrium lobby. Plush huge room had everything-separate marble tub with additional shower. All the extras you could want-robe/umbrella/iron/coffee maker/heavenly bed. Pool is smallish but a great view out the windows-no changing area so come down with your suit on. Lobby is stunning and the staff is very helpful-all spoke great English. Only blocks from the waterfront Bund area-must see at night-beautiful lights. Ask for hotel card with local attractions marked on it to navigate the taxis-just show the driver the card and point to where you want to go. Careful walking the streets-traffic is crazy and drivers seem to want to mow down pedestrians!

  • Stayed: July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Thank CubbyandBoopy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinShanghai, General Manager at The Westin Bund Center Shanghai, responded to this reviewResponded 12 August 2014

Dear CubbyandBoopy,
Thank you for sharing your wonderful stay experience and for giving us a full score. It is our honor to have looked after you and your partner. We are delighted to know that you have truly enjoyed your stay in our suite and appreciated our lobby, location and the team's helpfulness. We apologize for the inconvenience caused in regard to the pool changing room. I'd like to mention that there is a changing room located slightly down the hallway immediately after the gym. Nevertheless I thank you for pointing this matter out to us. We will look into improving the signage in the pool area to inform future guests.

CubbyandBoopy, we hope you will once again visit Shanghai and choose to stay with us. Please do feel free to let us know how we can make your return stay even more memorable! Wishing you safe travels. Stay well.

Yours sincerely,
Andreas Trauttmansdorff
General Manager
The Westin Bund Center Shanghai

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Reviewed 4 August 2014

very good location in downtown Shanghai. it's even better if u get the room which can see the Pudong.

this hotel is quite new, very clean. during the holidays, it's quite busy and rush in the hall and reception deck.

the room is not "luxry" big, but big enough. it has many windows, the lightening is very good.

the underground car park is not big enough.

  • Stayed: October 2013, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank RICO L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinShanghai, General Manager at The Westin Bund Center Shanghai, responded to this reviewResponded 9 August 2014

Dear RICO L,
Thank you for choosing The Westin Bund Center Shanghai and for taking the time to share your recent stay experience. We are glad that you enjoyed your stay with us and appreciated our location, hotel cleanliness, and our room's good natural light. We do apologize for the inconvenience you encountered parking your car at the underground car park. We certainly appreciate you for highlighting that matter. We will look into improving parking signage indicating more parking bays at different sections of the car park.

We look forward to welcome you back soon. Do let us know if we can be of any assistance to make your next trip to Shanghai even more memorable. Wishing you safe travels. Stay well.

Yours sincerely,
Andreas Trauttmansdorff
General Manager
The Westin Bund Center Shanghai

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Reviewed 2 August 2014 via mobile

Staying at the Westin was definitely a great experience because it was centrally located to some of the most important sites you can't miss while in Shanghai. You're about a 10 minute walk from the gardens (the old city) and about a 7 minute walk to the Bund. Also, great good, but I need to stress how amazing the breakfast was.

Stayed: August 2014
Thank spikeyjak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinShanghai, General Manager at The Westin Bund Center Shanghai, responded to this reviewResponded 6 August 2014

Dear spikeyjak,
Thank you for choosing The Westin Bund Center Shanghai and for taking the time to share your recent stay experience. The team and I are delighted that you have given us a full score. Indeed our convenient location is key and that not only do we offer an amazing breakfast buffet complete with Asian and Western favorites but also a variety of menu items which contain SuperFoods Rx™ ingredients, specially chosen to fuel your body with nutrients and energy.

Spikeyjak, we hope that you will once again stay with us. Do let us know if we can be of any assistance to make your next trip to Shanghai even more memorable. Wishing you safe travels. Stay well.

Yours sincerely,
Andreas Trauttmansdorff
General Manager
The Westin Bund Center Shanghai

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Bund Center Shanghai

Address: No.88 Henan Middle Road, Bund Center, Huangpu District, Shanghai 200002, China
Phone Number:
Region: China > Shanghai Region > Shanghai > The Bund
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 Romantic Hotel in Shanghai
#23 Business Hotel in Shanghai
#29 Spa Hotel in Shanghai
#39 Luxury Hotel in Shanghai
#156 Best Value Hotel in Shanghai
Price Range: £100 - £201 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Bund Center Shanghai 5*
Number of rooms: 570
Official Description (provided by the hotel):
Shanghai is a city with a colorful past, a fast-paced present and a promising future. It is a fascinating city for every visitor. The Bund is a collection of relics of the past that imbues Shanghai with its vigorous energy today. In the middle of this all is our hotel, The Westin Bund Center, Shanghai.On level one, we have our lobby lounge, Heavenlies, serving fresh coffee and beverages all day, and The Stage offering an all international buffet. Also located on level one is our fresh deli shop, Treats, which features delicious sandwiches and take-away beverages. On level two, we have our sleek bar, Niche, open in evenings, and our Italian restaurant, Prego, open for lunch and dinner. Finally, we have our specialty restaurant, Crystal Garden, on level five serving Chinese, Japanese and Thai specialties. Our Spa & Fitness facilities are spread out over level three and five, combined by a beautiful spiral staircase. For secretarial services, you can visit our business center on level three. We provide guests with complimentary high-speed Internet access throughout the hotel. ... more   less 
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Also Known As:
The Westin Bund Center Shanghai Hotel Shanghai
Westin Hotel Shanghai
Westin Shanghai
Westin Hotel Bund Center
Shanghai Westin

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