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“Excellent service and room.”

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Four Seasons Hotel Shanghai
Ranked #26 of 5,032 Hotels in Shanghai
Certificate of Excellence
Belo Horizonte, MG
Level Contributor
82 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Excellent service and room.”
Reviewed 20 March 2013

Everything very clean. Staff excellent and always available to help also with chinese adress and suggestions. Comfortable ans clean room. Good breakfast buffet. I was at a business trip and poor wi-fi connection quality was a issue. Cost seemed a little high. Anyway I recommend.

  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank robert_paiva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourSeasons_Shanghai, Public Relations Manager at Four Seasons Hotel Shanghai, responded to this review, 24 March 2013
Dear Guest,

Thank you very much for taking the time to post your review of your recent stay at the Four Seasons Hotel Shanghai. We are delighted to read that you enjoyed your stay and happy with our great service during your business trip. We truly value your feedback. Guest comments enable us to improve the quality of our product and service on a daily basis.

We look forward to welcoming you back to the Four Seasons Hotel Shanghai very soon!

Sincerely yours,
The Public Relations Team at Four Seasons Hotel Shanghai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,044 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (86)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Dun Laoghaire, Ireland
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 March 2013

The hotel has an excellent location and very friendly, helpful staff. Our suite was well appointed and comfortable. We ate breakfast every morning in hotel restaurant and the food was excellent. We had a lovely view from our window. Everyone was friendly and warm, we will definitely be back! We can't wait to return to the Four Seasons Shanghai.

  • Stayed November 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Daniel L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourSeasons_Shanghai, Public Relations Manager at Four Seasons Hotel Shanghai, responded to this review, 24 March 2013
Dear Guest,

Thank you for your valued review concerning your recent stay at the Four Seasons Hotel Shanghai. We are delighted to read that we were able to accommodate you in your suite room and that you all really enjoyed your stay with us.

We look forward to welcoming you back when your travels – either for business or pleasure - next bring you to Shanghai.

Sincerely yours,
The Public Relations Team at Four Seasons Hotel Shanghai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 12 March 2013

Beautiful and clean upon entry to this hotel. All staff exceptional and professional. Service very impressive. Rooms large and comfortable. Breakfast buffet outstanding and great value. Love the L'Occitane toiletries in the bathrooms!! I will definitely be staying at this hotel again, i just loved it.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vicki C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourSeasons_Shanghai, Public Relations Manager at Four Seasons Hotel Shanghai, responded to this review, 13 March 2013
Dear Guest,

Thank you so much for your review of your recent stay at the Four Seasons Hotel Shanghai. We are delighted to read that you enjoyed your room, with all of its unique amenities and that our staff were able to efficiently assist you throughout your visit.

We will look forward to welcoming you back when your travels next bring you to Shanghai either on business or pleasure.

Sincerely yours,

The Public Relations Team at Four Seasons Hotel Shanghai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 9 March 2013

Stayed 2 nights at this hotel for business trip. The room is nice, and equipped with L'Occitane soap, shampoo, shower gel and body lotion. The staff in the hotel are very well trained and efficient. Despite of the construction outside, the location is convenient and close to restaurant cluster at Wu Jiang Road.

  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Z C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourSeasons_Shanghai, Public Relations Manager at Four Seasons Hotel Shanghai, responded to this review, 11 March 2013
Dear Guest,

Thank you very much for taking the time to post your review of your recent stay at the Four Seasons Hotel Shanghai. We are delighted to read that you enjoyed your stay and happy with our great location during your business trip.

We truly value your loyalty and can’t wait to welcome you back, hopefully very soon!

Sincerely yours,

The Public Relations Team at Four Seasons Hotel Shanghai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
107 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 21 January 2013

I stayed in this hotel on a short business trip. This was my first Four Seasons experience but I did not find it particularly impressive.

Its location is somewhat average - I would not consider it as convenient or the center of the city. There was a construction site right next to hotel, which also belongs to Four Seasons Group and a Starbucks was just across the street. It is within walking distance to Nanjing West Road subway station and the neighboring lively restaurants/shopping areas but you have to pass through some dark alleys without much street lights.

The lobby of the hotel was huge but it lacked of any characters or luxurious taste. My first impression was another typical Chinese-owned hotel settings. The service of the staff was just okay - could have been more attentive and smiles.

I was given a corner room on a reasonably-high floor but there were not much views from the windows except for all these skyscrapers. The room was in decent size and fairly furnished. What I liked most was the bathroom - very spacious and nicely decorated with my favourite L'occitane products. Other than that, the room was not particularly special.

After a long day at work, I did pamper myself by having a massage at Qin the Spa. I had their signature Imperial Dragon massage - which was very relaxing and helped me relieve all the stress. I would highly recommend this to other guests.

I am not sure if I will pay to stay in this hotel for full price. There are many other better choices around the Bund and Puxi.

  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank TravelGeekz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourSeasons_Shanghai, Public Relations Manager at Four Seasons Hotel Shanghai, responded to this review, 29 January 2013
Dear Guest,

Thank you for your valued review concerning your recent stay at the Four Seasons Hotel Shanghai. We are sorry to hear that we didn’t meet your expectations. We always strive to improve the quality of our service and product. We truly value your feedback. However, we are glad that you enjoyed our Qin The Spa and with kind recommendation to our guests.

We're planning for room renovation recently in order to create a brand new experience for your next stay. We sincerely apologize for the metro construction side. Moreover, we would like to discuss in detail your feedback to ensure you consider choosing the Four Seasons Hotel Shanghai again.

We look forward to welcoming you back to the Four Seasons Hotel Shanghai very soon!

Sincerely yours,
The Public Relations Team at Four Seasons Hotel Shanghai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 18 January 2013

I was really impressed with the service levels in this hotel. The hotel person who came to receive me at the airport was right at the exit, not even a single second wasted. The moment i reached hotel, there were 4 people standing at the entry gate...i had to do nothing and i was taken to the room directly from the car -- kind of express checkin...Formalities done in the room. Everytime, i ordered something in my room,it was there within a minute except food which also came in 15 minutes everytime.
They were really helpful in translating every addresses in Chinese from English. The room is being cleaned two times in a day and hence the leavel of cleanliness maintained in the hotel is amazing. The hotel is located right at the heart of Shanghai - most happening place Nanjing Road. Shopping all around and that too luxury shopping.
I really had a good time in this hotel and will definitely stay in this hotel only whenever i come to Shanghai next.

  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Asati13579
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourSeasons_Shanghai, Public Relations Manager at Four Seasons Hotel Shanghai, responded to this review, 21 January 2013
Dear Guest,

Thank you so much for your review of your recent stay at the Four Seasons Hotel Shanghai. We are delighted to read that you enjoyed your room, with all of its unique amenities and that our staff were able to efficiently assist you throughout your visit..

We truly value your loyalty and can’t wait to welcome you back again, hopefully very soon!

Sincerely yours,

The Public Relations Team at Four Seasons Hotel Shanghai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney
Level Contributor
83 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 16 January 2013

Had a great 3 days here. Great room, very good service and we were left alone. Really could not fault the place on this stay. Food was excellent and the service was attentive but not intrusive. We had no trouble getting around the city from the hotel. The concierge and staff were most helpful. We thought it was quality and would be happy to stay here again.

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourSeasons_Shanghai, Public Relations Manager at Four Seasons Hotel Shanghai, responded to this review, 19 January 2013
Dear Guest,

Thank you so much for your review of your recent stay at the Four Seasons Hotel Shanghai. We are delighted to read that you enjoyed your room, with all of its unique amenities and that our staff were able to efficiently assist you throughout your visit.

We will look forward to welcoming you back when your travels next bring you to Shanghai either on business or leisure.

Sincerely yours,

The Public Relations Team at Four Seasons Hotel Shanghai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Four Seasons Hotel Shanghai

Property: Four Seasons Hotel Shanghai
Address: 500 Weihai Road, Shanghai 200041, China
Phone Number:
Region: China > Shanghai Region > Shanghai > Jing'an , Nanjing West Road
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#19 Spa Hotel in Shanghai
#26 Luxury Hotel in Shanghai
#27 Business Hotel in Shanghai
#32 Family Hotel in Shanghai
#46 Romantic Hotel in Shanghai
#166 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Four Seasons Hotel Shanghai 5*
Number of rooms: 422
Reservation Options:
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Also Known As:
4 Seasons Hotel Shanghai
Four Seasons Shanghai
Shanghai Four Seasons

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