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“An almost flawless stay”

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Four Seasons Hotel Shanghai
Ranked #25 of 5,206 Hotels in Shanghai
Certificate of Excellence
Reviewed 29 May 2014

The three nights I spent at the Shanghai Four Seasons were delightful thanks mostly to the fantastic staff there. Of course, the property is beautiful and I found the Premier room to which I treated myself worth the extra cost because it really was spacious and very comfortable.

While the hotel had all of the added touches you would expect from a five star property (fruit and welcome card in the room upon arrival, attentive housekeeping, robes, slippers, a very comfortable bed), it was the sincerity of the staff that distinguished this place. Every staff member was polite, attentive and seemed genuinely engaged in their work. The concierge readily made dinner reservations and provided a card with the hotel's name and address in Mandarin for an easy cab ride back, the door staff had a cab available almost immediately and gave the drivers directions to wherever we were bound, the hostess in the breakfast room remembered my preferences--I found the staff here to be among the best I have encountered in my world travels.

I would recommend this hotel without hesitation.

Room Tip: There was construction outside the building, but other reviewers noted that and I specifically reque...
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  • Stayed: April 2014, travelled with friends
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Thank Jeff F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourSeasons_Shanghai, Assistant Director of Public Relations at Four Seasons Hotel Shanghai, responded to this reviewResponded 3 June 2014

Dear Guest,
Thank you for taking the time to share this wonderful feedback regarding your recent stay with us. We’re happy to know that you were impressed with our staffs and property. As the first Four Season hotel in China, our staffs always pride themselves on being personal and helpful in every way possible, your compliments will definitely be shared to the related team!
Also, we appreciate your understanding of the outside construction. Just for your information, as the hotel is located in the central area of Shanghai, it owns easy access to the public transportation. Right next to our hotel, there is the most prosperous shopping, entertainment, and business center, we believe you’ll explore a lot of fun here!
We thank you again for this delightful comment and hope you and your friends won’t wait too long to visit us!


Yours sincerely,
Vivian Zhang
Assistant Director of Public Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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498 - 504 of 1,226 reviews

Reviewed 8 May 2014

What a beautiful hotel to stay in! I recently visited Shanghai with my family and stayed at the Four Seasons. Everyone was very happy with the accommodations. The staff was very attentive to our needs. I was surprised to be greeted by them, by name, when I came back through the lobby! The food at the restaurants (Steakhouse & Cafe) was great. The variety was wonderful. The beds were very comfortable and the rooms we had were great!

  • Stayed: April 2014, travelled with family
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Thank Sbueb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourSeasons_Shanghai, Assistant Director of Public Relations at Four Seasons Hotel Shanghai, responded to this reviewResponded 12 May 2014

Dear Guest,
Thank you for choosing Four Seasons Hotel Shanghai and sharing your valuable comments regarding your recent stay with us! We’re thrilled to hear you found our staffs and food outstanding and that your experience in the lobby lounge left such a good impression. Our staffs pride themselves on being personable and helpful in every way possible, and we will certainly share your compliments with them.
Looking forward to welcoming you soon!

Yours sincerely,
Vivian Zhang
Assistant Director of Public Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 April 2014 via mobile

Service and attention to guests are good . location is good but not the best. The rooms are spacious but outdated and definitely not 5 star standards and not worth the price you pay, needs an upgrade real soon.

Stayed: April 2014, travelled as a couple
Thank Moey V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourSeasons_Shanghai, Assistant Director of Public Relations at Four Seasons Hotel Shanghai, responded to this reviewResponded 29 April 2014

Dear Guest,
Thank you for choosing Four Seasons Hotel Shanghai and sharing your valuable review regarding this stay! We’re glad to know that you enjoyed our service, as we always pride ourselves on being personal and helpful in every way possible. The hotel is located in the prime district, only five-minute walking, guests can go to the most prosperous shopping street, business and entertainment center; if you like traditional Shanghainese culture, right beside the hotel is the Shi Ku Men(or Stone Gate Houses), which is the traditional Shanghainese lane-house architecture style combining Western and Chinese elements, and we believe you’ll explore a lot of fun there. We truly appreciate your 3-star rating and understand your feelings on the hotel seeming “outdated”; therefore, we would like to share with you that the hotel renovation have been in progress, we hope you’ll be open to allowing us future opportunity to show you our progress and improved rooms!
Yours sincerely,
Vivian Zhang
Assistant Director of Public Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 April 2014

Good rooms, the bed was large and very confortable, the atmosphere in the room was quiet allowing good night sleep. very rich breakfast, service efficient and very professional. I will for sure go back there during my next trip

  • Stayed: April 2014, travelled on business
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1  Thank Sailor1952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourSeasons_Shanghai, Assistant Director of Public Relations at Four Seasons Hotel Shanghai, responded to this reviewResponded 16 April 2014

Dear Guest,
Thank you so much for choosing Four Seasons Hotel Shanghai and sharing your valuable comments! We’re happy to hear that you loved the comfortable rooms, rich breakfast, and efficient service. We’ll be sure to pass along your praise to the related departments.
Whether for business or pleasure, we hope you will visit us soon!

Yours sincerely,
Vivian Zhang
Assistant Director of Public Relations

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Reviewed 14 April 2014

Great location and rooms.
Very clean and service is awesome. No need to go to lobby for check in or check out. They have this scanner and do everything in your room upon your arrival.
They even have wifi in the car while they pick you up from airport! How great is that!!!!

  • Stayed: April 2014, travelled on business
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Thank JennaChina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourSeasons_Shanghai, Assistant Director of Public Relations at Four Seasons Hotel Shanghai, responded to this reviewResponded 16 April 2014

Dear Guest,
Thank you so much for this wonderful feedback on your recent stay with Four Seasons Hotel Shanghai. We’re glad to know that you enjoyed our great rooms and location; we've always prides ourselves on both maintaining delightful hotel environment and world-class services. Your compliments will definitely improve us to make future progress.
Looking forward to welcoming you back in the near future!

Yours sincerely,
Vivian Zhang
Assistant Director of Public Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 April 2014

You definitely feel very welcom by all in the staff , it is walking distance from all major shopping near a lot of interesting objects, however all you need it you preffer to stay at the hotel is there so for only business you will find all you need.

  • Stayed: April 2014, travelled on business
    • Location
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Thank stefan n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourSeasons_Shanghai, Assistant Director of Public Relations at Four Seasons Hotel Shanghai, responded to this reviewResponded 15 April 2014

Dear Guest,
Thank you for taking the time to sharing your valuable comment regarding your recent stay with us! We’re delighted to know that you loved our advantageous location, which is in the central area of Puxi. Just for your information, right beside our hotel, there is the most traditional Shanghainese residence – Shi Ku Men, we believe you’ll explore a lot of fun there.
Thank you again for your compliments and looking forward to welcoming you soon!



Yours sincerely,
Vivian Zhang
Assistant Director of Public Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2014

Our family needed the hotel to stay downtown Shanghai and we chose Four Seasons because of its location and because we trust the brand - we stayed several times in Four Seasons Hong Kong and loved it.
To our surprise, the hotel was not at all what we expected from FS. Building works outside the main entrance somewhat spoiled the mood from the start. Add to that lingering cigarette smoke in the main reception area, dated rooms (we had the suite and double bedroom connected), limited and very basic choice of toiletries in the bathrooms .. None of the high-tech features you usually see in hotels of this level. The gym and the swimming pool didn't leave much of an impression either.
Our suite was overlooking the major construction site (right next door and 24hrs, by the sound of it). Not even the sound of A/C on full blast was dimming the noise from the building site.
On a positive note, rooms were spacious, dinner buffet and breakfast - excellent, staff - helpful and friendly.
We've upgraded for a club level, but it wasn't worth it.
All in all, for that price you can do much better in Shanghai.

Room Tip: Make sure your room does not face the building site. Choosing higher floors (we were on the 27th) w...
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  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank worldtrottersvasi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourSeasons_Shanghai, Assistant Director of Public Relations at Four Seasons Hotel Shanghai, responded to this reviewResponded 14 April 2014

Dear Guest,
Thank you for taking the time to write a review on your recent stay at Four Seasons Hotel Shanghai, we sincerely appreciate all the thoughts and comments from our honored guest! We’re happy to know that you enjoyed the overall stay, and the room and the services met your expectations.
I understand your feelings on the hotel seeming dated, that’s also why we’re excited to share with you that the hotel renovation has been in progress already. I believe the upgraded rooms and hotel facilities will provide you authentic Four Seasons experience!
Thank you again for your valuable comment and looking forward to invite you to visit us again to see the new improvements first hand!

Yours sincerely,
Vivian Zhang
Assistant Director of Public Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Four Seasons Hotel Shanghai

Address: 500 Weihai Road, Shanghai 200041, China
Phone Number:
Region: China > Shanghai Region > Shanghai > Jing'an , Nanjing West Road
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#18 Family Hotel in Shanghai
#22 Spa Hotel in Shanghai
#25 Luxury Hotel in Shanghai
#27 Business Hotel in Shanghai
#46 Romantic Hotel in Shanghai
#186 Best Value Hotel in Shanghai
Price Range: £149 - £258 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Four Seasons Hotel Shanghai 5*
Number of rooms: 422
Reservation Options:
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Also Known As:
4 Seasons Hotel Shanghai
Four Seasons Shanghai
Shanghai Four Seasons

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