we found a room in the Pullman at the last hour as our flight to shanghai was delayed 11 hours by the typhoon. we arrived at about 6 am, totally worn out, and was greeted by the most fantastic and understanding reception who gave us a room immediately, apologising that they can only give us the lower floors at that hour.
when the first room given smelled of cigarettes, they quickly got me another room, and then a third room as the second had also the same cigarette smell, apologising profusely each time, even though in china, this happens very often. this is nice as it shows they really care about the guest. this guest centredness shows in every place in this hotel. from the breakfast rooms, the concierge recommending and booking restaurants for us.
also helpful was their info card with shopping and attractions in english and chinese for us to direct the cab drivers and equally helpful that all the cab drivers know where the hotel is.
we will definitely stay at the Pullman Ritz again when we visit Shanghai.
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- Also Known As:
- The Portman Ritz-Carlton Shanghai Hotel Shanghai
- Ritz Carlton Shanghai
- Portman Ritz Carlton Shanghai
- Ritz Shanghai
- Shanghai Ritz-Carlton