This use to be my favorite hotel in Shanghai, not just for its convenient location, but also for its services. However, after two consecutive times of having checked into non-smoking rooms that reeked of smoke (once in June, once this week), and being told there was absolutely no other rooms to move me, a Gold level Marriott member whose points were mostly earned at this site, I am thinking of not returning. The second time this happened this week, I informed them that I would have to move to another hotel if they really could not find a smoke-free room for me, and instantly another room was available. Once I have become dissastisfied with the service, I started noticing other issues: aging facilities, with elevators that would bring you in the wrong direction if you could not insert your card fast enough (the card insertion slot is on only one side of the elevator), the breakfast service in the Executive Lounge that always had either lukewarm or burnt coffee and fails to clean dirty dishes on the tables, etc. Having come to the hotel several times a year for the last two years, I am sorry to see the decline...I would now say I do not recommend this hotel.
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- Also Known As:
- The Portman Ritz-Carlton Shanghai Hotel Shanghai
- Ritz Carlton Shanghai
- Portman Ritz Carlton Shanghai
- Ritz Shanghai
- Shanghai Ritz-Carlton