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“Decent hotel, but not up to standards for a property of this location”

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Grand Hyatt Shanghai
Ranked #25 of 5,031 Hotels in Shanghai
Certificate of Excellence
Singapore
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Decent hotel, but not up to standards for a property of this location”
Reviewed 19 July 2012

The room was terribly small, looks nothing like the ones they show you on the website (i am talking about the picture they show for the lowest category). I have honestly not seen a room this small in Asia since I moved out here from New York. Even for New York city this would be considered a tiny room. The view strangely is not good considering I was on 63rd floor, the window faces 90 degrees a wall of other windows due to the architecture. I got a room with a "bund view" but only if you stand in a corner and crane your neck.

Upon check in, the receptionist told me they "upgraded" to me a newly renovated room. What that means is in reality a smaller room with a smaller bed. I requested a change, and he told me the entire hotel is booked and full. yet when I go online in their reservation system, there was plenty of regular rooms available to be booked at a discounted price, indicating they have plenty of vacancy. I always hated when hotels do that, lie about being full when they just don't want to move you.

In short, unless you are on a business trip in the Pudong Lu Jia Zui area and you don't want to stay far from your office, and your budget does not permit the Park Hyatt next door (Park Hyatt is much nicer and about 150 USD higher price per night), otherwise don't stay at this hotel. Plenty of better choices for this price in Puxi. Pudong also is extremely inconvenient to explore the rest of Shanghai, the location is not far from CBD but the tunnels are constantly extremely jammed.

Even so, try the Shangri-la in Pudong, it's close by, much much much much better services (huge difference in attitude and reception), much nicer restaurants. The rooms are older, but classier and more comfortable and certainly bigger. The Grand Hyatt feels like a third rate Sheraton but in a prime location, it's about the same price as Shangri-la but totally different class of experience.

On the plus side, the bed was very comfortable, even though it was a small queen size. The mattress was firm and I had a good night of sleep. The sheets was OK, kind of rough but not too bad. Internet was fast. Here's another plus, Hyatt hotels in China uses VPN that's tunnelled to either HK or the US, so you can access Facebook, Youtube and all the other websites that are blocked by the Chinese government.

I like the Hyatt group because their hotels do have amazing design. The Andaz Hotel newly opened in Xintiandi is beautiful, the Park Hyatt is a piece of art. Next time I want to try the Hyatt on the Bund. But definitely NOT the Grand Hyatt.

Room Tip: Do not take the "newly renovated" queen size room. That's euphimism for a tiny tiny r...
See more room tips
  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mlee1111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andy C, Manager at Grand Hyatt Shanghai, responded to this review, 26 July 2012
Dear Reviewer,

Warm greeting from Grand Hyatt Shanghai and thank you very much for taking time to share your feedback with us.

Please accept our sincere apologies for all the inconveniences and frustrations you experienced during your recent stay with us. Your comments on the in room facilities as well as the service quality have been duly noted and some effective efforts and internal training would be taken to further enhance our facilities and services.
I hope we have the opportunity to be at your service again in the near future.

Yours sincerely,

Andy Chang
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Houston, Texas
Level Contributor
78 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 15 July 2012

This Hotel is nice although we felt that the staff came over with a certain attitude that does not match the great Hyatt feel in other properties. The service is five star but not personal enough. Exactly what usually makes the difference if staying in a Hyatt. We arrived from the Park Hyatt Ningbo and that made the huge gap even more obvious. Some rooms have already been refurbished but still they try to give you the older ones first. The newly renovated rooms and baths are gorgeous though. I know it is common in high rise buildings to change elevators to get to your room, but it can get a bit annoying. Here you need to get up to the lobby, then walk right thru lots of tourist crowds taking pictures and head over to the next elevators. Next time in Shanghai we will prefer the Hyatt on the Bund with a walk in lobby again. Their club lounge had a warm food station while the Grand Hyatt Club has only 2 warm a la carte items.
On another note: the view is great but a lot of the rooms right now are overlooking the construction site of the Shanghai Tower. Quite interesting to watch but really noisy, too, they started at 6.00 am even on a Sunday with loud noises.

Stayed July 2012, travelled with family
Helpful?
2 Thank VitelloTonatto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 14 July 2012

We stayed on the 80th floor just to try how it feels to be so high! I was amazed with the view of the city. We choose a room that is facing the Oriental Pearl TV Tower. The room is clean and organized and the service is good. The location is just few walks away from the World Financial Center.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank garnett0186
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manila, Philippines
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 5 July 2012

Great buffet breakfast, staff are friendly and the hotel are very close to the river. The view or overlooking are beautiful.
. For that excellent hotel the price comes in reasonable. Given a chance to
visit Shanghai again, I will again stay in Grand Hyatt Shanghai.

  • Stayed September 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank wil523
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beijing, China
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 June 2012

The hotel is lively and has a good ambiance, but they need some refreshing.
I would prefer service to be more personalized. It is not so elegant.
Food was very good and I was well informed about options of what wine to choose.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Gigan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne
Level Contributor
88 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 29 June 2012

Stayed on 71st floor overlooking river and the Bund despite only paying for the cheaper city view rooms.
Great buffet breakfast. But only nearby food options are the shipping centre food courts. Taxis costs about $4 to get to old town or French area in 15 min.
Free wifi in each room works well without bothering to upgrade to their premium Internet service.
Just a 5 min walk from the metro line 2 which gies direct to the airport maglev (5stops, 10 min) or all the way to the airport (about another 12 stops direct) if you don't want to spend the extra 8 dollars for the maglev express.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mljstravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
59 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 28 June 2012

Lovely rooms, food great, a bit of a magnet for the local watch, pen brigade.

Avoid during grand prix as rooms escalate in price and it gets bit to busy with working girls.

However highly rated hotel that does not fail to deliver

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank P_Business_Traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hyatt Shanghai

Property: Grand Hyatt Shanghai
Address: Jin Mao Tower, No.88 Century Avenue, Pudong New Area, Shanghai 200121, China
Region: China > Shanghai Region > Shanghai > Lujiazui
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in Shanghai
#14 Romantic Hotel in Shanghai
#15 Family Hotel in Shanghai
#18 Spa Hotel in Shanghai
#25 Luxury Hotel in Shanghai
#157 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Grand Hyatt Shanghai 5*
Number of rooms: 555
Official Description (provided by the hotel):
Crowning the prestigious 88-storey Jin Mao Tower, the hotel begins on the 53rd floor and rises to the 87th floor. The 555-room Grand Hyatt Shanghai is located in the centre of Lujiazui, Pudong’s business and financial area. As Hyatt International’s flagship property in China, Grand Hyatt Shanghai caters to the international business traveller by offering a style of service and range of facilities that are second to none.Jin Mao Tower was developed by China Jin Mao Group Co. Ltd, and designed by world-renowned architects, Skidmore, Owings and Merrill of Chicago, and soars to a height of 420.5 metres (1,380 feet). The most dramatic architectural feature of the tower is a 33-storey atrium inside Grand Hyatt Shanghai, starting on the 56th floor. The interior design of the hotel is by Bilkey Llinas Consulting of Palm Beach, Florida.Featuring contemporary art deco touches combined with traditional Chinese imagery, the guestrooms are spacious and all have stunning views of Shanghai. All guestrooms have complimentary broadband and wireless Internet access, CAT 5 high-speed modem computer dataports, two-line telephones and a voicemail message system. The oversized bathrooms are appointed with separate baths and showers, feature high-tech shower-towers with three shower heads and have heated mirrors in the shower cubicle (convenient for shaving while you shower), clear glass sinks and double-sided wardrobes. The hotel has seventeen Grand Suites, seventeen Grand Riverview Suites, eight Diplomat Suites, two Presidential Suites and one Chairman Suite. Exclusive Grand Club accommodation is provided at the top of the hotel, ideal for business travellers seeking an even higher level of personalised service. An all-day concierge is provided to guests that can also enjoy complimentary continental breakfast, evening cocktails served with deluxe hors d’oeurves and coffee and tea in the comfort of the private two-storey Bund View Grand Club Lounge. An executive boardroom is available for Grand Club guests.Located on lobby level 54, Grand Hyatt Shanghai’s Business Centre provides a full range of office equipment and confidential secretarial services, such as translation, printing and parcel wrapping. Business cards can also be printed and delivered. The Business Centre also offers private work areas for rental on an hourly or daily basis and a conference room seating up to ten people. To allow for differences in international time zones, the Business Centre is open 24 hours a day, seven days a week.To wind down after a day of hectic business dealings, the business traveller can appreciate Grand Hyatt’s fitness and recreational facilities that are located on level 57, namely Club Oasis. In addition to comprehensive health club facilities and spa treatments, guests can enjoy swimming in the sky pool while enjoying the breathtaking panorama of the Shanghai skyline.Grand Hyatt Shanghai offers the business traveller an extensive selection of restaurants and bars to enjoy and entertain in. Facilities include Canton restaurant, ON56 (a collection of eateries on level 56 featuring Kobachi Japanese restaurant; Cucina, an Italian restaurant serving brick-oven pizzas; The Grill, offering the freshest seafood and succulent prime-grade meats; Patio, a lounge at the base of the 33-storey atrium; and Wine Bar, offering the most extensive wine selection in town). Grand Hyatt Shanghai is also home to the Sky Lounge Cloud9, a favourite for night owls on the 87th floor; Piano Bar located on level 53 of the Jin Mao Tower, offering breathtaking views of the city; Grand Café, a 24-hour restaurant with buffets; Food Live, a food court with five Asian and Western counters and a casual Chinese restaurant; and Club Jin Mao located on the 86th floor. Club Jin Mao is Shanghai’s most prestigious Shanghainese restaurant and offers the finest facilities for entertaining and relaxation. It's exquisite and authentic cuisine and highly personalised services are available to the public. The hotel’s extensive event and conference facilities include the Grand Ballroom for 1,200 people, the Crystal Ballroom for 750 people and thirteen separate meeting rooms. State-of-the-art multimedia and video conferencing are also available.Located in the prosperous Pudong business district, Grand Hyatt Shanghai is just ten minutes from The Bund, the city’s famous waterfront showcasing turn-of-the-century architectural masterpieces and the Yu Yuan Garden. Shanghai Hong Qiao International Airport is a 30-minute drive and Grand Hyatt Shanghai is the closest five-star hotel from Pudong International Airport, approximately 45 minutes away. ... more   less 
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Also Known As:
Grand Hyatt Shanghai Hotel Shanghai
Shanghai Grand Hyatt
Hyatt Shanghai
Shanghai Hyatt

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