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Grand Hyatt Shanghai
Ranked #26 of 4,998 Hotels in Shanghai
Certificate of Excellence
Sydney, Australia
Level Contributor
70 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 166 helpful votes
“Nice hotel”
5 of 5 bubbles Reviewed 3 September 2012

I have stayed here many times in Shanghai and it is a perfectly good hotel. My suites have always been large, luxurious and with breathtaking views of Shanghai. The main lobby has a good view (however, its future is in doubt with all the new buildings popping up!) and is fine to sit around. The gymnasium has an above average collection of well maintained equipment and the view, again, is brilliant. Cloud 9 at the top of Jin Mao is essential for anyone visiting Shanghai for the first time.The only reason why I wouldn't stay here is the new commers such as the beautiful Ritz-Carlton in Pudong and the luxury brands established on the Bund (Peninsula, Waldorf-Astoria).

Room Tip: High flooor
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  • Stayed November 2011, travelled on business
    • Location
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Helpful?
2 Thank SydRev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (234)
Date | Rating
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Geneva
Level Contributor
29 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
2 of 5 bubbles Reviewed 1 September 2012

and aged badly. Upon arrival in Pudong late at night, I went to the restaurant of the hotel. Pudong is a strange place, which basically resembles an empty city centre. certainly doesnt encourage outside exploration.

The restaurant was incredibly depressing. I felt I was in a film in the 60s. The interior designed did a terrible job on this one but worst of all it was also absolutely dreadful.

I later went to the bar at the top floor. Nice view but very strand concept. A bar that is made in such a way that all tables are somewhat isolated.

The room was clean but the style again was pretty dreadful and depressing.

I checked out and went to the park hyatt just in front.

  • Stayed August 2012, travelled on business
    • Value
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Helpful?
Thank CKGeneva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moscow, Russia
Level Contributor
206 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
4 of 5 bubbles Reviewed 30 August 2012 via mobile

Even for the most seasoned frequent traveler, the unobstructed, breathtaking view is really impressive! Rooms are ok, not the most modern, but spacious and clean. For chineese noodle soup afficionados: there is a little grocery store on B3 level working 24h hours...

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CenturionMember
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Franklin, Kentucky
Level Contributor
701 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 226 helpful votes
5 of 5 bubbles Reviewed 27 August 2012

While in Shanghai, I had a business associate take me to the Grand Hyatt for a meeting. The atmosphere is quite remarkable, the staff first class, and the view, well you will have to see it to believe it. The restaurant on the reservation level is stunning and the food and service top quality.

Room Tip: Request a room facing the Pearl Tower, bring your camera
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  • Stayed August 2012, travelled on business
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Helpful?
2 Thank DrMarc9491
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Level Contributor
38 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 bubbles Reviewed 24 August 2012

If you're travelling with a large amount of luggage, the hotel has a limo service available that works quite well. They'll meet you as soon as you get into the arrivals lounge, take your luggage up to the pickup point at which point the limo pulls up, in you get and off you go. From Hongqiao it costs 600RMB (more from Pudong), more than a taxi, but does avoid the hassle of trying to catch a taxi when you have awkward luggage.

The hotel is situated in the top part of the Jin Mao tower, and is best accessed from entrance 3 and you can get to the elevator up to reception from this lobby. If you come in from one of the other entrances then you can navigate around the inside base of the tower but it's a bit confusing and not that well signposted. The check in counter is a long sweeping affair, but its not obvious where along its length you should be aiming. Check in itself is nice and efficient and the room key handed over within a couple of minutes. The key is a proximity card that also operates the lift - shame no one explains this at check in, and judging by the number of bemused guests struggling to get their floors is a small fact that isn't imparted that often. The proximity detectors are also fairly slow to response and you have to hold the key to them for a few seconds before they're registered. Not a great issue once you get used to it. The views can be great if the weather is obliging, but if it’s wet and miserably that its quite possible all you'll see from your window in the inside of the rain cloud.

Rooms are a seasonable size and the bathroom design is quite distinct and the wardrobe is accessible from both the room and the bathroom, which is quite handy. Room lights can be controlled from a pod on the bedside table although it isn't always that intuitive to use. Beds are comfortable and being so high up there is next to no traffic noise. However, they do have live music most evenings in the atrium and it can be heard on all the floors. It's not deafeningly loud in the room, but you can certainly hear it if you haven't got the TV on.

They do seem to have an odd policy when it comes to the do-not-disturb sign. If you have it on your door then they don't knock, which is what you'd expect. However, they then phone the room an ask you to go and open the door so the person standing there can give you the item. So, they do disturb you, but not by knocking on the door.

There are a good range of restaurants in the hotel, although they do seem to get full quite quickly, so probably best to book ahead if you want to be sure of a table. If the restaurant of choice is full then they can located you in one of the other restaurants on the floor. The food is reasonable, although for a hotel that is 5-stars it’s a bit odd that if you order a soft drink like coke/sprite, they give you a can! Aside from the hotel restaurants there are a couple in the base of the tower or in the streets nearby, but for more choice you're probably better off heading to the other side of the river. The bar on the top of the hotel only ever seemed to have a handful of people in it, but that may just have been the early evening norm and things liven up later in the evening.

The breakfast buffet has a wide selection on offer with both western and traditional fare on offer. Oddly, if you have a B&B rate they still ask you to sign the check at the end of the meal. It's not charged to the room, and they take your room number when seating you, just seems a bit of a waste of time and they must get fed up of people querying why they're being asked to sign for something that they've already paid for. Breakfast and more informal dining is in the Grand Cafe, and they have both smoking and non-smoking sections, and you really notice the smoky smell in some parts of the dining area even when its s non-smoking area. It’s probably more noticeable given in the west smoking in restaurants/bars is increasingly uncommon.

As others have mentioned, there is no shortage of staff and they're all helpful when asked questions and their English is excellent.

If you're leaving via Pudong, then try and get back to the airport via the maglev. It's a 30RMB taxi from the hotel to Longyang Road station, and then you're whisked straight to the airport terminal. The trip to the station takes longer than the trip to the airport.

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
1 Thank Windswept_Traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
153 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
4 of 5 bubbles Reviewed 17 August 2012

If you are not afraid of height, you should try this hotel. The lobby is on the 54th floor, and the hotel rooms go all the way up to the 85th floor. So you will be quite high up and will have a fantastic view of the city---on a nice clear day.

I stayed at the club floor and the club is quite elegant and nice.

Due to the funny shape of the building, the room is a bit irregular. One of the rooms I stayed at was quite small. This time, the hotel gave me a much bigger room. Due to the irregular shape of the room, I bumped into the TV stand every time I came out of the bathroom. It takes a bit of getting used to.

As the hotel lobby is on the 54th floor, the lobby itself is quite small. So when there is a big group checking in or out, it is quite congested. Not the fault of the hotel, just the way the building was designed.

  • Stayed August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jayteekay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
san francisco
Level Contributor
87 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 bubbles Reviewed 14 August 2012

This is one of Hyatt's prettier properties, it starts on the 85th floor of this sky scraper. Then the top floor has the Cloud Nine bar, dark and James Bon modern with a killer panoramic view. There Chinese, Italian restaurants are both very good as well as the lobby cafe. Food is not an issue nor service. The bath tub abuts a glass wall that stares straight down in the Yelllow river. The rooms are modern with cool fixtures. The desk lamp is turned on and off by your hand waving over the sensor.

The location is far if you're there for business as most of the offices are over in Pu Xi side. There's also the Park Hyatt that makes more sense as far as location for business.

This is definitely more family and vacation hotel, but I like staying and time my meetings so I don't hit the traffic going over the fly over to Pu Xi meetings.

Nice place to have a drink and get away from work.

Business center works well, staff tries hard, and speaks English well. Can get stuff done here.

  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank champagnetraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hyatt Shanghai

Property: Grand Hyatt Shanghai
Address: Jin Mao Tower, No.88 Century Avenue, Pudong New Area, Shanghai 200121, China
Phone Number:
Region: China > Shanghai Region > Shanghai > Lujiazui
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in Shanghai
#14 Romantic Hotel in Shanghai
#15 Family Hotel in Shanghai
#19 Spa Hotel in Shanghai
#26 Luxury Hotel in Shanghai
#160 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Grand Hyatt Shanghai 5*
Number of rooms: 555
Official Description (provided by the hotel):
Crowning the prestigious 88-storey Jin Mao Tower, the hotel begins on the 53rd floor and rises to the 87th floor. The 555-room Grand Hyatt Shanghai is located in the centre of Lujiazui, Pudong’s business and financial area. As Hyatt International’s flagship property in China, Grand Hyatt Shanghai caters to the international business traveller by offering a style of service and range of facilities that are second to none.Jin Mao Tower was developed by China Jin Mao Group Co. Ltd, and designed by world-renowned architects, Skidmore, Owings and Merrill of Chicago, and soars to a height of 420.5 metres (1,380 feet). The most dramatic architectural feature of the tower is a 33-storey atrium inside Grand Hyatt Shanghai, starting on the 56th floor. The interior design of the hotel is by Bilkey Llinas Consulting of Palm Beach, Florida.Featuring contemporary art deco touches combined with traditional Chinese imagery, the guestrooms are spacious and all have stunning views of Shanghai. All guestrooms have complimentary broadband and wireless Internet access, CAT 5 high-speed modem computer dataports, two-line telephones and a voicemail message system. The oversized bathrooms are appointed with separate baths and showers, feature high-tech shower-towers with three shower heads and have heated mirrors in the shower cubicle (convenient for shaving while you shower), clear glass sinks and double-sided wardrobes. The hotel has seventeen Grand Suites, seventeen Grand Riverview Suites, eight Diplomat Suites, two Presidential Suites and one Chairman Suite. Exclusive Grand Club accommodation is provided at the top of the hotel, ideal for business travellers seeking an even higher level of personalised service. An all-day concierge is provided to guests that can also enjoy complimentary continental breakfast, evening cocktails served with deluxe hors d’oeurves and coffee and tea in the comfort of the private two-storey Bund View Grand Club Lounge. An executive boardroom is available for Grand Club guests.Located on lobby level 54, Grand Hyatt Shanghai’s Business Centre provides a full range of office equipment and confidential secretarial services, such as translation, printing and parcel wrapping. Business cards can also be printed and delivered. The Business Centre also offers private work areas for rental on an hourly or daily basis and a conference room seating up to ten people. To allow for differences in international time zones, the Business Centre is open 24 hours a day, seven days a week.To wind down after a day of hectic business dealings, the business traveller can appreciate Grand Hyatt’s fitness and recreational facilities that are located on level 57, namely Club Oasis. In addition to comprehensive health club facilities and spa treatments, guests can enjoy swimming in the sky pool while enjoying the breathtaking panorama of the Shanghai skyline.Grand Hyatt Shanghai offers the business traveller an extensive selection of restaurants and bars to enjoy and entertain in. Facilities include Canton restaurant, ON56 (a collection of eateries on level 56 featuring Kobachi Japanese restaurant; Cucina, an Italian restaurant serving brick-oven pizzas; The Grill, offering the freshest seafood and succulent prime-grade meats; Patio, a lounge at the base of the 33-storey atrium; and Wine Bar, offering the most extensive wine selection in town). Grand Hyatt Shanghai is also home to the Sky Lounge Cloud9, a favourite for night owls on the 87th floor; Piano Bar located on level 53 of the Jin Mao Tower, offering breathtaking views of the city; Grand Café, a 24-hour restaurant with buffets; Food Live, a food court with five Asian and Western counters and a casual Chinese restaurant; and Club Jin Mao located on the 86th floor. Club Jin Mao is Shanghai’s most prestigious Shanghainese restaurant and offers the finest facilities for entertaining and relaxation. It's exquisite and authentic cuisine and highly personalised services are available to the public. The hotel’s extensive event and conference facilities include the Grand Ballroom for 1,200 people, the Crystal Ballroom for 750 people and thirteen separate meeting rooms. State-of-the-art multimedia and video conferencing are also available.Located in the prosperous Pudong business district, Grand Hyatt Shanghai is just ten minutes from The Bund, the city’s famous waterfront showcasing turn-of-the-century architectural masterpieces and the Yu Yuan Garden. Shanghai Hong Qiao International Airport is a 30-minute drive and Grand Hyatt Shanghai is the closest five-star hotel from Pudong International Airport, approximately 45 minutes away. ... more   less 
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Also Known As:
Grand Hyatt Shanghai Hotel Shanghai
Shanghai Grand Hyatt
Hyatt Shanghai
Shanghai Hyatt

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