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“Standard luxury hotel - met most of my expectations”

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Grand Hyatt Shanghai
Ranked #40 of 5,206 Hotels in Shanghai
Certificate of Excellence
Reviewed 6 July 2009

The Grand Hyatt Shanghai has now been usurped by its newer and taller sister hotel, the Park Hyatt. However, the Grand Hyatt is still a very good hotel and one of the best in Shanghai. We booked 2 rooms for a total of 4 nights. The check-in desk is on the 54th floor, and we (my family and I) were given adjoining rooms on the 77th floor. I asked if we could have a river view room, and we were upgraded without hesitation to fantastic rooms with view west towards the Bund and the Pearl Tower. Despite this, except for one waitress in the restaurant on the lobby level, the staff at the hotel did not appear to be warm and friendly, as we had experienced at our hotels in Beijing and Lijiang. The hotel is stunning with comfortable rooms and big bathrooms overlooking the city. Although the hotel is located in the newer Pudong area, access to the other side of the river is quick and easy by taxi as the hotel is located by a couple of cross-river tunnels. Taxis are also cheap and plentiful. The bar on the 90th floor is expensive and over-rated in my opinion. It felt a little cramped. Instead, I recommend the lounge at the base of the atrium on the 56th floor. There is an excellent buffet breakfast with a range of cuisines to choose from. The hotel has great views in every direction, and is very comfortable in a good location with good professional staff, even if they are a bit robotic. Nice spa and swimming pool on the 57th or 58th floor and a very good gym. The fact that it is in a stunning building high above the city with magnificent views gives it an edge over the other luxury hotels in the city. Good bathroom amenities and excellent housekeeping, concierge services etc. My only gripe is that we were charged US$8 to wrap a souvenir. The fact that I was to be charged was not made clear to me when the concierge offered to do this. On this occasion, I felt that I was being "nickel & dimed" by the hotel. Nevertheless, I would definitely stay here again.

Stayed: July 2009, travelled with family
Thank GlobalVenturer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 25 June 2009

The Grand Hyatt Shanghai is a spectacular property with amazing service and extraordinary facilities. Even if the Park Hyatt (just across the street in the Shanghai World Financial Center) is aiming to surpass the Grand Hyatt, I strongly believe in many ways this particular property will remain at the top of Shanghai 5-star hotels. While the Park Hyatt has more of boutique-hotel feel (= smaller), the Grand Hyatt is, as its name states it, truely grand, with its renowned 35-story high atrium and extra classy decor.

For my own stay I booked a "Regency Club" room which I highly suggest yo do if you are considering this hotel. Club rooms are the best : they are located between 72nd and 79th floors (my room was on the 79th) and come with plenty of perks providing a top-notch luxury experience all around. It is really worth spending this premium (approx. 100 $ / night), considering the extras that come with : free in-room internet connexion, exclusive access to the Grand Club (83rd floor), complimentary afternoon tea, evening cocktails and continental breakfast (all at the Grand Club). Take note that the evening cocktails come with plenty of tasty food, which can easily replace a dinner.

Upon my arrival at the hotel, as a "Club" guest, I was quickly directed to a separate check-in counter located at the 83rd floor. Everything ran smoothly and my luggage was carried up to my room in the process. I need to mention that the staff at the Club floor are more than helpful and professional : they know (and remember) your name, they are always smiling and polite and speak very good english.

My room itself was grand just as the rest. Was I lucky or is it just the way all Club rooms are, but mine was actually very spacious and very neat. Room furniture is both very classy and efficiently designed, with small touches everywhere to increase your comfort level (eg.: room lighting can be controlled on two consoles besides the bed). Bathrooms are remarkable to say the least.

I have tried two bars at the hotel during my stay : the Patio Bar (56th floor down the atrium) and Cloud 9 (87th floor). Both were nice yet very pricey. However, I was a little puzzled to be approached twice by a "massage" lady offering me "a lot of beautiful girls" at the Cloud 9 bar. I guess it can just happens everywhere here in Shanghai ?

The pool / spa facility (57th floor) is stunning and perfect in every aspect. Certainly the best hotel pool I have seen until now.

Location is a minor con (which can be a plus depending on your travel style). Pudong is generally soulless and very business-oriented, giving you more of a Wall Street feel which has very little to do which the real, lively Shanghai. Or course, all the major attractions can be reached by metro from Pudong (short ride), or by cab but be ready to spend a lot a time in traffic congestion at rush hours. However, the Grand Hyatt is just a short walk away from the fantastic park that lounges the Huanpu River.

All in all, Grand Hyatt really delivers and fully deserves its 5-star award.

  • Stayed: June 2009, travelled solo
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1  Thank 73MKIV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 June 2009

Stayed for two nights at Grand Hyatt Shanghai while on business. First off, the hotel is stunning to look at and the attention you receive from the staff is unparalleled. Upon arriving at the hotel lobby on the 54th Floor you are greated with a stunning 20 feet glass view overlooking Shanghai.

I stayed in the regular room and chose not to opt for the more expensive VIP floor (higher floor, internet access and breakfast buffet). The room itself was beautiful complete with glass and marble bathroom. Everything was perfect in the hotel.

Now the negatives:

Shanghai is hosting the World Expo in May 2010 and there is a tremendous amount of construction going on outside the hotel Although you can not hear the construction (as you are on the 60th floor), traffic is terrible. Getting to and from the hotel is a nightmare. I expect it to get better when the constructions are complete (sometime in 2010) but until then, expect to wait in traffic.

Second thing, the hotel is beautiful but expect to pay for it. It is incredibly expensive for rooms, food and drinks. If cost is not an issue, then stay. But if you are cost conscious, then you can expect to pay above average for the stay. My stay at the hotel cost me about $750 USD for 2 nights. If you are willing to accept a local brand hotel and a non-prime location, I think you can find much better value for your money in Shanghai.

All in all, a great experience. Would I come back? Probably not, I would find comparable properties and save a bit of money.

  • Stayed: June 2009, travelled on business
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Thank Lazla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 June 2009

I really enjojed the Grand Hyatt in Shanghai. The room was so commodious. At night you had to think twice, wether you go to the toilet in your room, because the way was so far ;o). The service was incredible, i needed some business cards and the woman at the counter even translatet it for me in chinese. At the next morning i had my new cards with an english and a chinese side. The buffet breakfast hat a great choice and was very delicious.
The view over Shanghai was very nice, because we had a nearly clear sky.

  • Stayed: December 2006, travelled on business
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Thank SvenReichwagen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 June 2009

Loved this hotel. We had spacious rooms overlooking Pearl Tower with good bathrooms and toiletries and complimentary chocolates.....great buffet breakfast. Great choice and delicious. Staff very friendly. Spa/fitness ok. While the height of the building is an obvious attractions smog and concrete dust seem to spoil views most of the time. Showpiece cocktail bar lacked atmosphere and was very pricey. Walking anywhere around the outside of the hotel involves crossing building sites and dodging iron girders and incredibly you can hear drilling from the 60th floor.....

  • Stayed: June 2009, travelled with friends
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Thank JamieW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 June 2009

In Shanghai for only 5 days at a conference. The Hotel was excellent other than a plumbing mishap which was dealt with well. The conciege staff could not have been more helpful. The breakfast was great and the meal at the Club Jin Mao, the setting and service were great though tradiditional Shanhainese is not to my taste! Would have liked more time to explore the city and would recommend the hotel to all.

  • Stayed: May 2009, travelled on business
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Thank DAKGlasgow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 June 2009

it was great experience to stay in shanghai and with Hyatt ,it became one of the best tour i have been. It was nice to be in Hyatt with family And i am sure you will love it,with family ,friend , or with anyone. i like the way they handled costumers and their amazing service . i have no word for that two day i spend their .
from me Hyatt is best hotel in shanghai.

  • Stayed: December 2008, travelled on business
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Thank msuraj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hyatt Shanghai

Address: Jin Mao Tower, No.88 Century Avenue, Pudong New Area, Shanghai 200121, China
Phone Number:
Region: China > Shanghai Region > Shanghai > Lujiazui
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Shanghai
#11 Business Hotel in Shanghai
#14 Romantic Hotel in Shanghai
#29 Spa Hotel in Shanghai
#40 Luxury Hotel in Shanghai
#176 Best Value Hotel in Shanghai
Price Range: £129 - £237 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Shanghai 5*
Number of rooms: 548
Official Description (provided by the hotel):
Crowning the prestigious 88-storey Jin Mao Tower, the hotel begins on the 53rd floor and rises to the 87th floor. The 555-room Grand Hyatt Shanghai is located in the centre of Lujiazui, Pudong’s business and financial area. As Hyatt International’s flagship property in China, Grand Hyatt Shanghai caters to the international business traveller by offering a style of service and range of facilities that are second to none.Jin Mao Tower was developed by China Jin Mao Group Co. Ltd, and designed by world-renowned architects, Skidmore, Owings and Merrill of Chicago, and soars to a height of 420.5 metres (1,380 feet). The most dramatic architectural feature of the tower is a 33-storey atrium inside Grand Hyatt Shanghai, starting on the 56th floor. The interior design of the hotel is by Bilkey Llinas Consulting of Palm Beach, Florida.Featuring contemporary art deco touches combined with traditional Chinese imagery, the guestrooms are spacious and all have stunning views of Shanghai. All guestrooms have complimentary broadband and wireless Internet access, CAT 5 high-speed modem computer dataports, two-line telephones and a voicemail message system. The oversized bathrooms are appointed with separate baths and showers, feature high-tech shower-towers with three shower heads and have heated mirrors in the shower cubicle (convenient for shaving while you shower), clear glass sinks and double-sided wardrobes. The hotel has seventeen Grand Suites, seventeen Grand Riverview Suites, eight Diplomat Suites, two Presidential Suites and one Chairman Suite. Exclusive Grand Club accommodation is provided at the top of the hotel, ideal for business travellers seeking an even higher level of personalised service. An all-day concierge is provided to guests that can also enjoy complimentary continental breakfast, evening cocktails served with deluxe hors d’oeurves and coffee and tea in the comfort of the private two-storey Bund View Grand Club Lounge. An executive boardroom is available for Grand Club guests.Located on lobby level 54, Grand Hyatt Shanghai’s Business Centre provides a full range of office equipment and confidential secretarial services, such as translation, printing and parcel wrapping. Business cards can also be printed and delivered. The Business Centre also offers private work areas for rental on an hourly or daily basis and a conference room seating up to ten people. To allow for differences in international time zones, the Business Centre is open 24 hours a day, seven days a week.To wind down after a day of hectic business dealings, the business traveller can appreciate Grand Hyatt’s fitness and recreational facilities that are located on level 57, namely Club Oasis. In addition to comprehensive health club facilities and spa treatments, guests can enjoy swimming in the sky pool while enjoying the breathtaking panorama of the Shanghai skyline.Grand Hyatt Shanghai offers the business traveller an extensive selection of restaurants and bars to enjoy and entertain in. Facilities include Canton restaurant, ON56 (a collection of eateries on level 56 featuring Kobachi Japanese restaurant; Cucina, an Italian restaurant serving brick-oven pizzas; The Grill, offering the freshest seafood and succulent prime-grade meats; Patio, a lounge at the base of the 33-storey atrium; and Wine Bar, offering the most extensive wine selection in town). Grand Hyatt Shanghai is also home to the Sky Lounge Cloud9, a favourite for night owls on the 87th floor; Piano Bar located on level 53 of the Jin Mao Tower, offering breathtaking views of the city; Grand Café, a 24-hour restaurant with buffets; Food Live, a food court with five Asian and Western counters and a casual Chinese restaurant; and Club Jin Mao located on the 86th floor. Club Jin Mao is Shanghai’s most prestigious Shanghainese restaurant and offers the finest facilities for entertaining and relaxation. It's exquisite and authentic cuisine and highly personalised services are available to the public. The hotel’s extensive event and conference facilities include the Grand Ballroom for 1,200 people, the Crystal Ballroom for 750 people and thirteen separate meeting rooms. State-of-the-art multimedia and video conferencing are also available.Located in the prosperous Pudong business district, Grand Hyatt Shanghai is just ten minutes from The Bund, the city’s famous waterfront showcasing turn-of-the-century architectural masterpieces and the Yu Yuan Garden. Shanghai Hong Qiao International Airport is a 30-minute drive and Grand Hyatt Shanghai is the closest five-star hotel from Pudong International Airport, approximately 45 minutes away. ... more   less 
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Also Known As:
Grand Hyatt Shanghai Hotel Shanghai
Shanghai Grand Hyatt
Hyatt Shanghai
Shanghai Hyatt

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