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“One of the best hotels in the world”

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Grand Hyatt Shanghai
Ranked #31 of 5,112 Hotels in Shanghai
Certificate of Excellence
Reviewed 28 December 2009

I have traveled all over the world and stayed in some of the finest luxury hotels from the Ritz to the Imperial Palace, The Grand Hyatt is like no other from the standpoint of just being in Shanghai and from a hotel experience. First let me say that Shanghai is like New York x 10 with Las Vegas thrown in. Its building and massiveness are just unimaginable until you have actually seen it. The Grand Hyatt provides that experience like no other in Shanghai. The hotel begins at the 54th floor and goes up to the 87th. You can actually find some good rates on line, but for the money, upgrade to the corner river deluxe rooms. Especially the rooms that are ending in 15, like 6015....they offer on a clear day unparrelled views of the city and river. Upgrading to the club level gets you free breakfast, which is quite good, free drinks in the evening and use of the gym. The piano bar is great as well as the plaza club. Be sure not to miss the spiraling atrium as well. The cloud bar is so high up on 87 that you feel like you are in a plane. The hotel is close to line 2 metro that will get you to all of the major spots in Shanghai and about a 10 minute (5 dollar) cab ride to old town or just about anywhere as cabs in Shanghai are very cheap...a little crazy but cheap! Just don't look.
The Westin is a beautiful hotel but there is much construction going on and you do not get the views. The Merdian is nice but none of these compare to a stay at the Grand Hyatt as I have been to all. The bathroom tub is surrounded by glass in the corner rooms and you feel like you are taking a bath in the sky! The beds are great and real TV! There is a ton of staff and they all speak English very well. I had a couple of request and they were all done promptly.
Bottom line is it is not just a hotel but a true experience. If I return to Shanghai I would stay here in a heart beat.

  • Stayed: December 2009, travelled solo
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Thank platinum4life
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,069 - 1,075 of 2,389 reviews

Reviewed 26 December 2009

Great lobby, super restaurants. Enjoy a drink and dessert in the hotel piano bar. Walking distance to the Bunn and many tourist sights. The hotel is in one of the tallest buildings in the world, plus it's on the PuDong side of the river.

Stayed: October 2008, travelled on business
Thank RoryPelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 December 2009

I've stayed in this hotel twice now. Rooms are excellent, spectacular views. Service is excellent, staff speaks perfect English. View varies some. My room on 72nd floor had floor to ceiling windows. Room on 75th floor had somewhat obstructed windows (even though it was a higher grade "club" room). Location is about a 1/2 mile walk from nearest subway. Restaurants are good but expensive.

  • Stayed: September 2009, travelled on business
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Thank CohenTheBarbarian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 December 2009

Stayed here for a weekend en route to the US. Had a club room so really appreciated the special check in, free breakfast and free internet. The room was spacious and comfortable. Concierge staff were helpful. Dinner in the restaurant was excellent. Location was good with lots of things in walking distance. Love Shanghai and have had good experiences with three different hotels.

Stayed: November 2009, travelled with family
Thank radicalseven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 December 2009

loved the hotel,great atmosphere,very nice place to visit, good business place sangjhai great hotel

  • Stayed: May 2009, travelled on business
    • Value
Thank ritesh147
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 December 2009

In general it is typical major hotel chain experience. Check in / out is quick and hassle free. Very convenient location for business travel esp for pple in finance sector. Taxis are readily available at doorstep (only 45min from pudong airport). Chinese restaurants in the hotel building are good, but do book in advance as they get really packed in the evenings. Coffee house at 54 flr lobby is all right, but service rather lacking. If you are looking for Uniqlo and H&M, they are in a mall building called Zheng Da (10-15min walk) located next to Shang. Hotel rooms are on high floor (> 58) with sweeping views, bed is comfortable and room supremely quiet (except when it drizzles or rains, the pelleting noise on the big metal panels framing the windows outside can be quite loud.. bad for a light sleeper). Quite a bit of construction going on around the area: buildings being built and also road works and structural upgrades in preparation for 2010 World Expo which happens May-Oct 2010 here in pudong.

  • Stayed: December 2009, travelled on business
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Thank Deederee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 December 2009

The Grand Hyatt in the Jin Mao Tower commands some of the most astonishing views in the world - you look down from Cloud 9 bar on the highest floor and the other thirty and forty storey buildings appear like doll's houses below in a stygian fog worthy of Charles Dickens, the Bund a mere Lego model. Shanghai is a city under construction, not unlike Dubai in its heyday. The Grand Hyatt is like an insulated bubble, which you don't really want to leave for the smog, the traffic and the chaotic hurley-burley outside on the ground so far below.

The hotel restaurants serve excellent cuisine, but are expensive even by regional five star standards. You could burn through $100 without wine per person in the Italian. But the rack of lamb in the grill was superlative, and the calmness and graciousness of the setting made it very relaxing to eat with friends there on a cold November night.

My room was oddly shaped, with a bath tub more suited to a child than a five star hotel and a shower which took an age to run hot. The shower was also micro sized, with an awkward angling and odd step up and down inside, which made you wonder whether it was an after thought. The touch operated desk lamp must rank as the most pretentious and annoying piece of over designed hotel nonsense in recent experience - you shouldn't have to grope and massage a lamp stand to be able to read at the desk.

The gym was never crowded with people, but was crowded with equipment. One of the limitations of a hotel that starts on floor fifty five is that there is no where to spread - it's all shoe horned into the beautiful steel skeleton of the Jin Mao tower. It's worth visiting the second floor conference room just to look at the sculpted and carved brass and copper doors, which are a fabulous piece of art capturing centuries of Chinese tradition, but also starkly modern.

The staff were gracious and polite, but you did have to run the gauntlet of "good morning sir" from the serried ranks lined up as you left the sky lobby of the hotel to descend to the ground, and again on the way back. The FT and Herald Tribune are only delivered in the evening - I presume due to Chinese censorship rules. The broadband was a little intermittent, probably for the same reason, I assume.

Breakfast a spectacular with all manner of good things beautifully presented in a very intimate setting - Chelsea buns and crispy bacon, dragon fruit and freshly pressed cucumber juice. However, it got crowded and on one day I was forced into the smoking section due to the lack of space elsewhere.

Would I return? Well, actually, yes, but I might try the Park Hyatt next door next time first.

  • Stayed: November 2009, travelled on business
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1  Thank George H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hyatt Shanghai

Address: Jin Mao Tower, No.88 Century Avenue, Pudong New Area, Shanghai 200121, China
Region: China > Shanghai Region > Shanghai > Lujiazui
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in Shanghai
#14 Romantic Hotel in Shanghai
#15 Family Hotel in Shanghai
#23 Spa Hotel in Shanghai
#31 Luxury Hotel in Shanghai
#164 Best Value Hotel in Shanghai
Price Range: £135 - £302 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Shanghai 5*
Number of rooms: 555
Official Description (provided by the hotel):
Crowning the prestigious 88-storey Jin Mao Tower, the hotel begins on the 53rd floor and rises to the 87th floor. The 555-room Grand Hyatt Shanghai is located in the centre of Lujiazui, Pudong’s business and financial area. As Hyatt International’s flagship property in China, Grand Hyatt Shanghai caters to the international business traveller by offering a style of service and range of facilities that are second to none.Jin Mao Tower was developed by China Jin Mao Group Co. Ltd, and designed by world-renowned architects, Skidmore, Owings and Merrill of Chicago, and soars to a height of 420.5 metres (1,380 feet). The most dramatic architectural feature of the tower is a 33-storey atrium inside Grand Hyatt Shanghai, starting on the 56th floor. The interior design of the hotel is by Bilkey Llinas Consulting of Palm Beach, Florida.Featuring contemporary art deco touches combined with traditional Chinese imagery, the guestrooms are spacious and all have stunning views of Shanghai. All guestrooms have complimentary broadband and wireless Internet access, CAT 5 high-speed modem computer dataports, two-line telephones and a voicemail message system. The oversized bathrooms are appointed with separate baths and showers, feature high-tech shower-towers with three shower heads and have heated mirrors in the shower cubicle (convenient for shaving while you shower), clear glass sinks and double-sided wardrobes. The hotel has seventeen Grand Suites, seventeen Grand Riverview Suites, eight Diplomat Suites, two Presidential Suites and one Chairman Suite. Exclusive Grand Club accommodation is provided at the top of the hotel, ideal for business travellers seeking an even higher level of personalised service. An all-day concierge is provided to guests that can also enjoy complimentary continental breakfast, evening cocktails served with deluxe hors d’oeurves and coffee and tea in the comfort of the private two-storey Bund View Grand Club Lounge. An executive boardroom is available for Grand Club guests.Located on lobby level 54, Grand Hyatt Shanghai’s Business Centre provides a full range of office equipment and confidential secretarial services, such as translation, printing and parcel wrapping. Business cards can also be printed and delivered. The Business Centre also offers private work areas for rental on an hourly or daily basis and a conference room seating up to ten people. To allow for differences in international time zones, the Business Centre is open 24 hours a day, seven days a week.To wind down after a day of hectic business dealings, the business traveller can appreciate Grand Hyatt’s fitness and recreational facilities that are located on level 57, namely Club Oasis. In addition to comprehensive health club facilities and spa treatments, guests can enjoy swimming in the sky pool while enjoying the breathtaking panorama of the Shanghai skyline.Grand Hyatt Shanghai offers the business traveller an extensive selection of restaurants and bars to enjoy and entertain in. Facilities include Canton restaurant, ON56 (a collection of eateries on level 56 featuring Kobachi Japanese restaurant; Cucina, an Italian restaurant serving brick-oven pizzas; The Grill, offering the freshest seafood and succulent prime-grade meats; Patio, a lounge at the base of the 33-storey atrium; and Wine Bar, offering the most extensive wine selection in town). Grand Hyatt Shanghai is also home to the Sky Lounge Cloud9, a favourite for night owls on the 87th floor; Piano Bar located on level 53 of the Jin Mao Tower, offering breathtaking views of the city; Grand Café, a 24-hour restaurant with buffets; Food Live, a food court with five Asian and Western counters and a casual Chinese restaurant; and Club Jin Mao located on the 86th floor. Club Jin Mao is Shanghai’s most prestigious Shanghainese restaurant and offers the finest facilities for entertaining and relaxation. It's exquisite and authentic cuisine and highly personalised services are available to the public. The hotel’s extensive event and conference facilities include the Grand Ballroom for 1,200 people, the Crystal Ballroom for 750 people and thirteen separate meeting rooms. State-of-the-art multimedia and video conferencing are also available.Located in the prosperous Pudong business district, Grand Hyatt Shanghai is just ten minutes from The Bund, the city’s famous waterfront showcasing turn-of-the-century architectural masterpieces and the Yu Yuan Garden. Shanghai Hong Qiao International Airport is a 30-minute drive and Grand Hyatt Shanghai is the closest five-star hotel from Pudong International Airport, approximately 45 minutes away. ... more   less 
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Also Known As:
Grand Hyatt Shanghai Hotel Shanghai
Shanghai Grand Hyatt
Hyatt Shanghai
Shanghai Hyatt

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