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“A grand Shanghai experience”

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Fairmont Peace Hotel
Ranked #7 of 4,998 Hotels in Shanghai
Certificate of Excellence
Hong Kong
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“A grand Shanghai experience”
4 of 5 bubbles Reviewed 26 June 2011

I stayed a total of 4 nights at the Peace Hotel in June 2011 spread across two stays. Both times I stayed in a Deluxe Room on the first floor.

The Best:
Senior staff members at reception, concierge and in the bars know how to treat customers. They do give you a sense of being extremely well looked after.
The hotel renovation was so well done that the building itself is worth a stay. Every little detail of the original building has been beautifully restored. No compromises were made. You are living in 1920s luxury the way it was meant to be.

The good:
The swimming pool and fitness center are very well equipped and very comfortable.
The Cathay Room overlooking the river offers great views and a nice environment. The Jazz Bar offers very good cocktails and a nice atmosphere. The High Tea at the Jasmin Room is also a great eating experience.

The average:
For that price you would expect everything to be at least good if not excellent. The breakfast buffet at the Cathay Room is not worth RMB250. And the price of the rooms would be justified but for the next section below.

The "oh-oh we are still in China" moments:
Our in-room coffee cups were "washed" in the sink and put back in place half dirty. We not only noticed because they were still dirty, but the sink was full of coffee! (2 days in a row).
The fruits in the room were either rotten or not ripe.
The flowers were left to die in their vase.
There were stains in the bathroom and the closet floor.
The boys at the entrance did not take care of our taxi needs.
Renovation works continued atop our room during the day.
All of these little things would be perfect at a place like The Peninsula or the Mandarin Oriental. They are not a major issue, but they do affect the value-for-money equation.

  • Stayed June 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mgoi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kamal_Nammani, General Manager at Fairmont Peace Hotel, responded to this review, 11 July 2011
Thank you for taking the time to share your feedback with us. While I was delighted to see that overall you enjoyed the product and service at the hotel, I was disappointed to see that in a couple of areas we did not meet your expectations. I sincerely apologize for this at it seems we did not maintain our usual standards. Please know that we will follow up on these items in order to continue to perfect our offering.

I do hope the next time you visit Shanghai you will notice the difference!
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1,843 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (338)
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Melbourne
Level Contributor
197 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
5 of 5 bubbles Reviewed 19 June 2011

We loved everything about the hotel - the room was extremely well equipped with masses of tioletries, bathrobes, slippers etc. Bed was wonderfully comfortable. Fresh fruit provided daily. Breakfast in the top floor restaurant is an experience in itself with wonderful views over The Bund and the river. Staff were very helpful.

  • Stayed May 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank MelbournePoppy023
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kamal_Nammani, General Manager at Fairmont Peace Hotel, responded to this review, 11 July 2011
Thank you for sharing your comments with us. I am pleased to see that you enjoyed your room amenities and the breakfast offering in particular! I hope we get the opportunity to welcome you back in the near future.
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seattle
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 13 June 2011

I travel quite a bit and just spent a month in China. The Fairmont Peace stands out among the beautiful hotels I stayed in on this trip. The service is superior!! We had the best meal of the trip in the restaurant with incredible views of the water and city skyline.
The room was like a small apartment. It had a complete walk in closet, incerdible bathroom suitew/ tv, a cappuccino/espresso maker, large bedroom and beautiful furnishinings.The whole hotel is old world plush-tourists try to come in and take pictures of the classical musicians in the lobby and bar, the silver wall murals ,all the huge flower arrangements....they are not allowed to just come in and tour though. If you get the chance to stay here I hope you will be delighted as I was. I wanted to extend my Shanghai stay just to continue to experience the luxury!

Room Tip: Ask for a room with a water view :)
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  • Stayed May 2011, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank poppy23Seattle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
arizona
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 13 June 2011

The hotel was recently renovated and brought up to date. Our room was very adequate and the bathroom and closet were great. Lots of light if you wanted to use it, which is always nice.
There is a wonderful room off of the lobby to have afternoon tea or a glass of wine. Dinner is a treat, just for the view alone. Looking out the windows gives one the feeling of Las Vegas or a circus, with all the neon blinking. You have to see it to believe it. Buildings and boats all aglow with blinking colorful lights. Breakfast was served upstairs too, so the view was transformed by the daylight and one really gets a sense of commerce on the river and the compactness of Shanghai.

  • Stayed January 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank azcookie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kamal_Nammani, General Manager at Fairmont Peace Hotel, responded to this review, 28 June 2011
Thank you for taking the time to give us your feedback. We are pleased that you enjoyed your guest room and the great views our restaurants have to offer. I sincerely hope we will get to welcome you back to the hotel in the near future.
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Vancouver, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 2 June 2011

From the buildings architecture, decor, and staff, to the gold room and jazz club, this place is fit for kings and queens. We were treated like royalty from the minute we stepped foot into the Peace Hotel building from when the bell hop flagged us a cab to go to the airport.

The Bund Massage was the best massage I have ever had in my life.

I highly recommend the Peace Hotel when you're staying in Shanghai!

  • Stayed March 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank JasonMackay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kamal_Nammani, General Manager at Fairmont Peace Hotel, responded to this review, 28 June 2011
Thank you for sharing your feedback with us. I am delighted that you got to experience the warm personalized service that we strive for as well as our unique art deco style. I hope that we will get to welcome you back to the hotel in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Albuquerque, New Mexico
Level Contributor
67 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
5 of 5 bubbles Reviewed 1 June 2011

We spent two nights here after walking out of the Grand Hyatt which we disliked a lot. What a relief when we arrived here! First, many of the reviews on TA reflect the hotel pre-renovation. The Peace Hotel was totally done in the past year, and is now a historic hotel, beautifully renovated. The Gold Lounge is spectacular, and the service top-notch. The room was cozy, and faced a courtyard, which was fine because it was quiet. It's located in the Bund, which is exactly where you want to be in Shanghai as a tourist.

The spa was gorgeous and a destination unto itself.

There is a jazz club on the first floor with 70 year old musicians who sound like a pile of deflating tires. A cultural experience I suppose.

All in all, we loved this hotel and would be back in a flash. What a credit to the Fairmont brand.

  • Stayed May 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Gate95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kamal_Nammani, General Manager at Fairmont Peace Hotel, responded to this review, 11 July 2011
Thank you for sharing such specific feedback with us. I am pleased to see that you enjoyed the hotel and the service we provided. The old man jazz band is a bit of an institution in Shanghai given their history, but for more contemporary Jazz lovers we also feature another band that plays after the old man jazz band. This might be more appealing to you for your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
192 reviews
148 hotel reviews
common_n_hotel_reviews_1bd8 159 helpful votes
5 of 5 bubbles Reviewed 1 June 2011

In the category of historic hotels, this is one of the most beautiful hotels I’ve ever stayed in. Opened in 1929 and built by Victor Sassoon, this hotel has a very long and prestigious history. In 2007 it was closed down and went through a 3-year extensive renovation, opening up in late 2010 as a Fairmont property. The interior has remained through to its past, with subtle modern touches. The suites are beautiful, with very large marble bathrooms and a huge walk-in closet. I felt like royalty here! Don’t miss the rooftop terrace which has a great view of the gleaming downtown. Given that it’s a heritage building and was built aligned to the roads leading up to the Bund, the rooms don’t have a view of the river. Other than the presidential suite, I assume. That would be the only drawback. But then again, this is a monumental building with lots of history and its location and physical design were set in 1929. Can’t change that :-)

Room Tip: quiet rooms are on the X01-18 side
See more room tips
  • Stayed May 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank bojantercon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kamal_Nammani, General Manager at Fairmont Peace Hotel, responded to this review, 11 July 2011
Thank you for giving us your feedback. It was wonderful to read your appreciation of the history of the hotel and the restoration it has undergone.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairmont Peace Hotel

Property: Fairmont Peace Hotel
Address: 20 Nanjing Road East, Shanghai 200002, China
Phone Number:
Region: China > Shanghai Region > Shanghai > The Bund
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Shanghai
#5 Romantic Hotel in Shanghai
#6 Family Hotel in Shanghai
#7 Spa Hotel in Shanghai
#7 Luxury Hotel in Shanghai
#183 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Fairmont Peace Hotel 5*
Number of rooms: 270
Official Description (provided by the hotel):
Shanghai's legendary landmark since 1929, the Fairmont Peace Hotel, overlooking Shanghai's Huangpu River and the world famous Bund, boasts a history that overshadows that of any other hotel in the Far East. With its origins dating back more than a century, this beloved landmark served as a glamorous playground for the elite of Shanghai, where every night was an extravagant gala event and veritable Parisian fashion show. After our three year meticulous restoration, the romantic history and social significance which made the Fairmont Peace Hotel a Shanghai legend has returned with its timeless grandeur - and a new and contemporary spirit. Each guestroom and suite has been luxuriously decorated with opulent furnishings and modern amenities - providing the guest with an experience that is both indulgent and exquisite. ... more   less 
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Also Known As:
Peace Hotel Shanghai

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