The hotel seems very understaffed from the parking entrance and check in. There was no one to help us with luggages when we arrived at their car entrance. We had to go through the shopping arcade to the lobby to look for help and the bell staff wasn't friendly and keen to come out to help either. We booked at their premium Gold flloors and the check in reception on the top floor. The staff service escorting us from ground floor to top floor was messy and when we got to the top floor, there was no staff. We were even given any drinks to sit down to wait for them to service us. That was the worst executive floor service I've received from any hotel of this class.
The room layout and all the amenity are delightful however.
Quality of food from room service was bad not just disappointing. Not cheap at all but from breakfast to dinner, Japanese to Shanghainese good are consistently sub-standard.
- Official Description (provided by the hotel):
- Shanghai's legendary landmark since 1929, the Fairmont Peace Hotel, overlooking Shanghai's Huangpu River and the world famous Bund, boasts a history that overshadows that of any other hotel in the Far East. With its origins dating back more than a century, this beloved landmark served as a glamorous playground for the elite of Shanghai, where every night was an extravagant gala event and veritable Parisian fashion show. After our three year meticulous restoration, the romantic history and social significance which made the Fairmont Peace Hotel a Shanghai legend has returned with its timeless grandeur - and a new and contemporary spirit. Each guestroom and suite has been luxuriously decorated with opulent furnishings and modern amenities - providing the guest with an experience that is both indulgent and exquisite. ... more less
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- Also Known As:
- Peace Hotel Shanghai