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Fairmont Peace Hotel
Ranked #8 of 5,069 Hotels in Shanghai
Certificate of Excellence
algeria
1 review
“Stay Comment”
Reviewed 24 March 2014 via mobile

This is my first time to use tripadvisor comment system. I want share with you Peacehotel is very beautiful, have the warm service and thank you to Corina again, since she providing surprised and attentive service.

Stayed March 2014, travelled on business
Helpful?
Thank kadez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George W, General Manager at Fairmont Peace Hotel, responded to this review, 31 March 2014
Dear kadez,,

We would like to thank you very much for coming to see us and for also taking the time to share this great feedback. We are absolutely thrilled that your experience left such an impression on you and in particular I will be sure to thank Corina for her outstanding service to you.

We hope to see you again in the future so we can show you are warm and engaging hospitality once again.

Regards,

George Wee
General Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (352)
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English first
Houston, Texas
Level 4 Contributor
39 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 23 March 2014

WOW! From the moment we checked in the hotel ensured a wonderful experience. The first room we were offered was near some construction in the neighboring building and the hotel quickly assisted us in relocating to a quieter location. The hotel is in a great location with easy access to the beauty of the bund and the tourist tunnel to downtown shanghai. The views from the front of the hotel are truly wonderful as was the service. We were at the hotel over new years and were steps away from the celebrations of the city of shanghai brining in the new year. The hotels location and service are unmatched. The rooms are recently updated and beautiful but have the character of the art deco hotel that it is. If you are looking for a more modern style room this may not be the hotel for you.

  • Stayed December 2013, travelled as a couple
    • Value
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Helpful?
Thank bitzyTX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George W, General Manager at Fairmont Peace Hotel, responded to this review, 24 March 2014
Dear bitsyTX,

We would like to thank you very much for coming to see us and for also taking the time to share this great feedback. We are absolutely thrilled that your experience left such an impression on you from our iconic art deco property to our warm and sincere service.

We truly hope to see you again in the future so we can show you are warm and engaging hospitality once again, and until then we wish you all the best.

Kindest Regards,

George Wee
General Manager
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Toronto, Canada
Level 1 Contributor
3 reviews
Reviewed 22 March 2014

Luckily I have had the chance to spend time in Shanghai, China for each of the past 4 years. This year we decided to stay on the older side of the Bund across from Pudong which offers so many beautiful modern hotels. Staying at the Peace Hotel, an iconic Fairmont property was complete bliss. The rooms are amazing with a bathroom you want to live in, but it's the staff who really helped the property defy expectations. Hat's off to Alvin a wonderfully effective and attentive server in the Cathay Restaurant. His wonderful nature capped off two great dinners in a venue that offered amazing fish and an amazing view of the sparkling and captivating Pudong with it's modern towers. Can't wait to return to Peace with my kids as I know they will delight in the ambiance that comes with well refined history.

Room Tip: I had two different rooms, one with and internal courtyard type view and one with an external view...
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank George S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George W, General Manager at Fairmont Peace Hotel, responded to this review, 24 March 2014
Dear George S,

What an absolute pleasure it was to have you staying with us during your time in Shanghai. I would like to express my sincere appreciation for you taking the time to share your wonderful comments about our beautiful property and for recognizing Alvin in our Cathay Room and Terrace restaurant for his particularly personal and engaging service to you.

I will greatly look forward to sharing this wonderful feedback with the entire team and especially Alvin. This is a great example of the service culture we work so hard to achieve.

We are greatly looking forward to your return and we wish you all the best until then.

Kindest Regards,

George Wee
General Manager.
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Melbourne, Australia
Level 4 Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 22 March 2014

Stayed at the Peace Hotel last week. I've been to Shanghai numerous times but this was my first time at this hotel. It is a lovely old building on The Bund and has been beautifully restored.as a Fairmont President Club member I was given a complimentary upgrade to a junior suite. One of the highlights of this hotel is the jazz bar where elderly musicians play every night - many of them have been playing at the Peace Hotel for over 30 years! You could say they're the Chinese equivalent of the Buena Vista Social Club. Very entertaining. The breakfast was probably my only disappointment. There didn't seem to be enough staff, even though it was a buffet. Dinner at the Cathay Room however was a completely different story. The food was good and service was excellent. The sommelier overheard my colleagues and I discussing which wine to choose. Once we had selected and sampled our choice he brought us several other wines and we had a competition to see who could identify his offering. He did this with 2 reds and a white - full glasses of each for 3 of us - and it made for a fun evening, particularly as we only paid for the one we had chosen. Overall and exceptional stay in a classic old beauty.

  • Stayed March 2014, travelled on business
    • Value
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Helpful?
Thank EilselNodrog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George W, General Manager at Fairmont Peace Hotel, responded to this review, 24 March 2014
Dear EilselNodrog,

We are absolutely delighted that you had such a memorable experience at our iconic property. We also greatly appreciate that after several visits to Shanghai you chose to give us an opportunity to take care of you.

While overall your experience reads as one that we strive to provide to our guests, I have taken notice to your feedback on breakfast. I can assure that equally as important recognizing our colleagues for great things is, we are also driven to improve on what we do..

We truly hope that on your next visit you will look to stay with us again as it would be our pleasure to be able to host you here once again.

Kindest Regards,

George Wee
General Manager
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Brisbane, Australia
Level 6 Contributor
213 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed 19 March 2014

Stayed here for two nights after completing a Cruise which ended in Shanghai. 5 Star hotel, excellent location walking distance to The Bund (which means riverside). Which is beautiful to see at night lit up. Also walking distance to Shops and the Pedestrian Mall.

Room (138) was super spacious and lovely old style decor. Spotlessly Clean. Extra large bed. Bathroom had separate shower room and toilet all in the same room but with doors, 2 hand basins and a separate dressing room. Coffee machine and tea in room. We had free internet and breakfast was included. Western and Asian breakfast available, with a great variety. Chef to cook eggs for you.

A very pleasant stay, Staff were most helpful with checking flights, getting cabs, giving directions etc. Really couldn't fault this hotel. Really quite as well, even though it was centrally located in a busy area. Would definitely stay here again and recommend it to all.

Room Tip: We had a room which overlooked Nanjing Road East which is very busy, but quite and it was great for...
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robyn A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George W, General Manager at Fairmont Peace Hotel, responded to this review, 21 March 2014
Dear Robyn A,

We are absolutely delighted that you had such a memorable experience at our iconic property. I would like to extend my most sincere appreciation to you for choosing to stay with us and for also finding the time to share such positive comments.

We truly hope that you will be able to return to Shanghai and it would be our distinct pleasure to be able to host you here once again.

Kindest Regards,

George Wee
General Manager
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Sheffield
Level 5 Contributor
53 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 16 March 2014 via mobile

As a fan of Fairmont, this place came with high expectations and it did not disappoint.
Great food, the Jazz Band, beautiful rooms and most of all outstanding staff.
Check in was quick and easy and I was asked if I wanted to use any of my President's Club certificates (which isn't the case in some hotels in the group). Checkout was a breeze and the concierge a great help.
Thoroughly enjoyable and recommended.

Stayed March 2014, travelled on business
Helpful?
Thank Moz01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George W, General Manager at Fairmont Peace Hotel, responded to this review, 17 March 2014
Dear Moz01,

On behalf of the entire team here I would like to extend our most sincere appreciation for you choosing to stay with us and for taking the time to share your experiences. It is great to see that you got to enjoy the charm of the Famous Jazz Band at the hotel.

I am absolutely thrilled that our colleagues were able to treat you in such a personal and engaging manner and I will look forward to thanking them and continuing to build on our service culture.

We certainly hope that you will be returning to Shanghai and we would be delighted to be able to welcome you back to our iconic property.

Kindest Regards,

George Wee
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shanghai, China
Level 2 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 March 2014

No doubt that it is a fantastic western style traditional hotel in Shanghai. Most of all, the bed is a great, very comfortable. You can feel satisfaction when you look around your room every moment.
Also you can experience high standard services which you can hardly find other 5 star hotel in Shanghai.

Gym and swimming pool is not big size, but okay to enjoy with friends/family.

But in front desk, Check-in/Check-out made me tired.

Room Tip: Wonderful western style traditional hotel. If you like Jazz, there is a live jazz bar in ground floo...
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KJ S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George W, General Manager at Fairmont Peace Hotel, responded to this review, 13 March 2014
Dear KJ S,

I would like to extend very sincere thank you for choosing to stay at our iconic property during your visit to Shanghai. We are absolutely thrilled that your overall experience is one that will leave lasting memories with you.

I also appreciate your feedback on check in and out processes and I will surely share with the team to ensure we are streamlined and efficient. We are all about reading the guest in our service culture so that we can fine tune our service to best suit everyone’s needs.

We certainly hope that another visit to Shanghai will be in the future for you and we will look forward to welcoming you back.

Sincerely,

George Wee
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairmont Peace Hotel

Property: Fairmont Peace Hotel
Address: 20 Nanjing Road East, Shanghai 200002, China
Phone Number:
Region: China > Shanghai Region > Shanghai > The Bund
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Shanghai
#5 Romantic Hotel in Shanghai
#6 Family Hotel in Shanghai
#7 Spa Hotel in Shanghai
#8 Luxury Hotel in Shanghai
#179 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Fairmont Peace Hotel 5*
Number of rooms: 270
Official Description (provided by the hotel):
Shanghai's legendary landmark since 1929, the Fairmont Peace Hotel, overlooking Shanghai's Huangpu River and the world famous Bund, boasts a history that overshadows that of any other hotel in the Far East. With its origins dating back more than a century, this beloved landmark served as a glamorous playground for the elite of Shanghai, where every night was an extravagant gala event and veritable Parisian fashion show. After our three year meticulous restoration, the romantic history and social significance which made the Fairmont Peace Hotel a Shanghai legend has returned with its timeless grandeur - and a new and contemporary spirit. Each guestroom and suite has been luxuriously decorated with opulent furnishings and modern amenities - providing the guest with an experience that is both indulgent and exquisite. ... more   less 
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Also Known As:
Peace Hotel Shanghai

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