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“Mixed bag”
Review of Astor House Hotel

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Astor House Hotel
Ranked #95 of 5,222 Hotels in Shanghai
Reviewed 25 April 2014

We stayed in this hotel 2 nights after our stay in Hangzhou. Although the hotel itself was certainly steeped in history I could not escape the feeling that it's coasting on the history. We encountered several situations that were very awkward. On arrival for instance, for the absolute very first time during our entire stay in China, the front door man just looked at us and our luggage as it was hauled out of the taxi and did not even blink. We were left carrying it into the hotel by ourselves. We remarked on this to the reception who in the end didn't respond to that remark at all but this could be because the entire front office were trainees (whenever we had to ask advice about something local they had to drag in the one local guy to give comments because none of the trainees actually lived in Shanghai).

Later on, when we needed to print boarding passes for our flight we went to the business center. Although there were signs there indicating that a print would be 1RMB per page the duty officer there charged us 4RMB per page, saying the 1RMB should be 2 and was for copying, not printing. We should've insisted to go to the sign again and point out the details (as it was a difference of 20 vs 4 or 8 RMB) but needed to go on to an appointment so just left it.

The complimentary bottles in the room are smaller than normal and also listed as table water instead of mineral water. Be aware of this when you plan your day as the usual half liter mineral water bottles that are normally provided by hotels aren't provided here. Close the bathroom door before going to sleep as the window in the bathroom doesn't have curtains; leave them open and you'll end up waking up early due to sunlight coming in from the bathroom.

Do not go for the breakfast option. We chose the breakfast option one morning because we wanted to experience the "Peacock room" which is supposed to be grand. Unfortunately the room wasn't grand and neither was the breakfast. We have had breakfasts in many hotels over the years, big chains as well as hostels (during our China trip the Wuzhen guest house breakfast really stood out and Liuhe Courtyard hotel also had a great breakfast) and none of them were as uninspiring as the one served at Astor House Hotel. Whether this is down to trainee staff being present or bad management or simply bad cooking I don't know but none of the choices we made were satisfactory. I sampled both western and eastern breakfast options and had to say the eastern breakfast options were the lesser of two evils, and that's saying something! This is also the first hotel where we explicitly had to put down money in order to provide a security for the umbrella we borrowed; other hotels would just book it against the room provisionally but the Astor House Hotel required hard cash.

As to the good, we did have a quiet two nights, got good sleep and had a comfortable bed. The room is lovely, with high ceilings and a chandelier and has got great wooden floors. It's situated a stone's throw away from the Bund and a reasonable walk away from Nanjing road. If you are fine with talking a bit of a walk every day you can easily walk over to Nanjing road, avoid all the touts and get into the metro there or grab something to eat in the numerous malls. Use a taxi to go to the hotel instead of trying to walk from the metro.

All in all, we've rated the experience average; the room itself was great, shower was acceptable and bathroom in general fine but too many odd things happened during our stay and the breakfast is definitely one to avoid. If you're fine with overcoming these and would like to have a cost effective stay close to the bund go for it, otherwise do some more research.

Room Tip: Ask for a quiet room; you'll most likely get a room overlooking the courtyard but this will do w...
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  • Stayed: April 2014, travelled as a couple
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2  Thank no-name-entered-2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 24 April 2014

Clean, basic but utterly fascinating. You could spend a day just catching up on the history of the place. Long atmospheric corridors, wood everywhere and breakfast in a ballroom that was once the Chinese stock exchange. Staff were helpful and polite, bed comfortably and breakfast fine. My partner is still asking where the lychees are for breakfast. If you are not looking for luxury this place has an aura of history that is unique.

  • Stayed: April 2014, travelled as a couple
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1  Thank Jan J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
astorhousehotel, Guest Relations Manager at Astor House Hotel, responded to this reviewResponded 5 May 2014

Dear guest,The Astor House Hotel is a distinguished gathering place for both Chinese and foreign political figures, as well as well-known celebrities. Dignitaries such as Albert Einstein, Charlie Chaplin, Russell, and Zhou Enlai, have all stayed at this hotel. The Astor House Hotel is a place where Chinese culture and western civilization converged. The first electric lamp, the first telephone, the first semi-sound film, and the first Western-style social dance all made their debut in China at the Astor House Hotel.
Thanks for your affirmation and encouragement,we will continue to work hard and hope to see you again!

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Reviewed 23 April 2014

We stayed 3 nights at the Astor earlier this month. We really enjoyed it. We were given a free upgrade into a lovely 5th floor room. The floor is creaky since it is the original red mahogany, but we were not bothered by this at all--it added a lot of character. The breakfast felt so elegant--beautiful music playing and delicious food that changed daily. We took some time just to wander the halls and look at the pictures, and see the various rooms where famous name people of ages past had stayed. Also, don't miss the in-house store. They said it was a closing sale, so perhaps it will not be there for long, but I felt like I made a killing there, with pearl strands and silk tapestries--the best prices I saw anywhere. I highly recommend a stay at the historic Astor!

  • Stayed: April 2014, travelled as a couple
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Thank Nancy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 April 2014

I visited this hotel after seeing all the rave reviews. I have stayed in a wide range of hotels from 50p a night cockroach infested rat holes to £500+ a night. This was just the strangest hotel I have been in. Upon entering I just knew I didn't want to stay. There was a Russian wedding taking place. Some very strange guests - almost looked like it was a brothel. Walked down a long dark dingy corridor and was accosted by a Chinese 'matron' hollering at us not to smoke - I don't even smoke! Got to the room and just didn't want to spend the night there. Drab, dreary, creepy. Despite having paid for 2 nights in advance, I grabbed a cab and booked into The Westin, which was lovely.

  • Stayed: May 2013, travelled with family
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1  Thank PollyGlobetrotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 April 2014

The hotel is close to transport, the Bund and local attractions. The hotel had a wonderful atmosphere and the buffet breakfast has plenty on offer from Western to Asian cuisine. The breakfast room is beautiful. We were upgraded to the executive room which was amazing. Staff were friendly. A lovely place that won't disappoint

  • Stayed: April 2014, travelled as a couple
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Thank Jenant143
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 April 2014 via mobile

The hotel has a great atmosphere, the rooms are comfortable. A very authentic place. However, if you like to have a relaxed breakfast, there are far better places to stay at. The breakfast choice is not extensive, and the service poor. We had wait long time for a coffee, that was not even tasty. And at the end decided to have breakfast elsewhere. Overall not worth the money.

Stayed: April 2014, travelled as a couple
Thank luexingren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 April 2014 via mobile

This historic hotel is five minutes away fron The Bund and other attractions. When we arrived we were offered an upgrade to the exceutive floor for a small addition. The room was beatiful and very very big with a king size bed, a desk and armchairs and a large bathroom.
There was always at least one english speaker at the front desk, very patient and helpful.
During our stay the wifi wasn't functioning well but it could have been a temporary problem. I don't know.

Stayed: April 2014, travelled as a couple
1  Thank miri d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
astorhousehotel, Guest Relations Manager at Astor House Hotel, responded to this reviewResponded 5 May 2014

Dear guest,Stay in Astor House Hotel,you can feel the elegant of the old building,you can enjoy immediate access to the world famous Garden Bridge,Huangpu River,the Bund and the Nanjing Road.
Concerning about the Wifi you proposed,we plan to speed up WIFI in recently,we promise you will surely get the convenient Internet experience.
Thanks for choosing us and comment,we will continue to work hard and hope to see you again!

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Additional Information about Astor House Hotel

Address: No.15 Huangpu Road, Hongkou District, Shanghai 200080, China
Region: China > Shanghai Region > Shanghai > Hongkou , The North Bund
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#45 Best Value Hotel in Shanghai
#60 Romantic Hotel in Shanghai
Price Range: £16 - £102 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Astor House Hotel 3*
Number of rooms: 130
Reservation Options:
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Also Known As:
Astor House Hotel Shanghai
Astor Hotel Shanghai

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