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“Average hotel but disappointing breakfast”

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Holiday Inn Shanghai Pudong
Ranked #114 of 5,082 Hotels in Shanghai
Singapore
Level 4 Contributor
34 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Average hotel but disappointing breakfast”
Reviewed 21 May 2014

stayed here for 4 nights with my husband and son who accompanied on a business trip. The hotel is generally clean and service staff attitude is good. However, the breakfast spread is disappointing and the swimming pool as well. If given a choice, i will prefer hongta which is across the road.

Room Tip: Ask for corner rooms that are more spacious.
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kristie-wong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fiona L, Public Relations Manager at Holiday Inn Shanghai Pudong, responded to this review, 23 June 2014
Thanks for your comments and all your comments were brought to the attention of the concerned department, and we sincerely thank you for taking time to convey them to us. We’ll look forward to seeing you next time.
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566 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (53)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Vietnamese first
  • Any
English first
Singapore
Level 6 Contributor
665 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 239 helpful votes
Reviewed 21 May 2014 via mobile

Holiday Inn Dongfang Road offers reasonably priced rooms - quality in keeping with HI standards with larger rooms on the executive level.

Check in and out went smoothly. Reception were accommodating and let me check in at 11.30am. Well appointed room with good wifi connectivity. No limit on the number of appliances. Connectivity elsewhere in the public areas is much more hit or miss. Suite was well appointed with a nice sofa in the sitting area. Large bathroom with circular bath for two!!!! Alas I was alone! Desk and working space was good with good lighting and I succeeded in getting a lot done in comfort.

Executive lounge was cold and nothing special. Flanagan's Irish bar on Lobby Level is excellent - good selection of bar food and ale. Wifi was not working whilst I was there. Filipino band burst into action at 9pm. Good relaxed environment. Taxi to airport approx RMB 200.

Stayed May 2014, travelled on business
Helpful?
Thank Nigel G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fiona L, Public Relations Manager at Holiday Inn Shanghai Pudong, responded to this review, 23 June 2014
Thank you very much for staying at Holiday Inn Shanghai Pudong and taking time to provide us the valuable comments. We are glad to see that you were satisfied with hotel facilities and our service. At Holiday Inn hotel, we hope you get more than a warm bed, a clean room and a friendly smile. You get a comfortable hotel where you can sit back, relax, and be yourself. Again, thank you for your loyalty to our group and we look forward to welcoming you arrive to our hotel next time you visit Shanghai.
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San Juan
Level 5 Contributor
84 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 15 May 2014

As usual the name speaks for itself- but for the price- how we wished the Breakfast was inclusive. Staff very polite, Everything we need under one roof. And so near the food streets and the train subway station.

Room Tip: The room given assigned was ok, most rooms in Holiday Inn- no problem
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GraceSanJuan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fiona L, Public Relations Manager at Holiday Inn Shanghai Pudong, responded to this review, 23 June 2014
Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. We hope to have an opportunity to serve you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nassjo, Sweden
Level 4 Contributor
41 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 13 May 2014

I've been staying at this hotel for one weeks time, each year (each October) since 2007.
The hotel rooms all received a "face lift" around 2008, where the rooms were completely updated with modern baths, decor, and wonderful beds. Large flat screen LCD TV's, grace the walls, where even multimedia outlets were provided for laptop users for quick connect to not only the TV, but for sound throughout the room using the rooms speakers (even in the bath). A huge plus for any business traveler! Even the air conditioning works, which is rare in China!
However, since then the amount of wear and tear from guests clearly shows in the guest rooms, many of the rooms already require refurbishing.
However, beds are still great, and many of the amenities that the rooms offer is still considered as "higher class".
The restaurants in the hotel vary from a Western blend on the first floor, to Japanese and Chinese on one of the first or second floors. Food is quite okay, however one can find better dining a close walk from the hotel at a number of establishments. If it is raining, grabbing a cab can be a nightmare, since the hotel taxi entrance is not located on a larger main road.
The "ol' watering hole" "Flannigans" (also located on the first floor), still maintains its run down status as in previous years, but the selection of decent beers on tap makes a difference after a long days work. Music played by the live bands, is often way too loud to allow friends to have a decent conversation (have to wait for the bands breaks). Try to avoid eye contact with the "ladies of the night" that sit close to the bar sipping their fruit juices together (these same ladies have also become a part of the hotels "decor").
A great location, and always friendly faces at the check in desk, where service at this hotel is never a problem.

Room Tip: Rooms on the higher floors offer a great view of the city...
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Some_Guy_in_Ang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fiona L, Public Relations Manager at Holiday Inn Shanghai Pudong, responded to this review, 23 June 2014
Thank you so much for taking time to share with us such detailed feedback on our hotel. Firstly, please accept our profuse apology for all the inconvenience that was caused to you during your stay with us! All your comments were brought to the attention of the concerned department, and we sincerely thank you for taking time to convey them to us. We are looking forward to welcoming you again on your next visit in Shanghai.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Queenborough, United Kingdom
Level 5 Contributor
59 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 9 May 2014

Stayed here for 3 nights and the hotel was very clean, all staff we encountered were friendly and accommodating. Breakfast had a good selection both western and Asian, food was cooked well.
Our room was comfertable and clean, supplied hair dryer, iron board,tea and coffee and the room was a good size with lots of light there was also an included room safe at no extra charge.
The bar is comfertable although a little expensive but provided good service and a very good selection of branded drinks with free peanuts delivered to your table. Rooms can be a little on the warm side but it's a case of playing with the air con until you get it right.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RovingMe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fiona L, Public Relations Manager at Holiday Inn Shanghai Pudong, responded to this review, 23 June 2014
Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. We hope to have an opportunity to serve you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level 4 Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 7 May 2014

Lovely hotel to be in. Everything here is just right. Staff at reception is friendly and polite. Stayed at 33rd floor. lovely view. Peaceful night sleep on very very soft mattress. Room service was up to the expectations.
Only one thing is to be taken care of is...ladies who look for single man...in lobby, out side hotel or in lifts. Those who enjoy may like them.

Room Tip: Choose room on floor >10th
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  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bhaveshkpatel2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fiona L, Public Relations Manager at Holiday Inn Shanghai Pudong, responded to this review, 23 June 2014
Thank you very much for staying at Holiday Inn Shanghai Pudong and taking time to provide us the valuable comments. We are glad to see that you were satisfied with our service. At Holiday Inn hotel, we hope you get more than a warm bed, a clean room and a friendly smile. You get a comfortable hotel where you can sit back, relax, and be yourself. we are looking forward to welcoming you again on your next visit in Shanghai.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alpharetta, Georgia
Level 6 Contributor
99 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 5 May 2014

I could not get the air temp below 24 degrees in my room.. The hotel manager came to my room and said the hotel was on fresh air mode as cool outside. It was not cool inside. I did not have any windows in my room that would open. He offered to move me to a room with open windows. That would then involve Shanghai air polution and city noise with a window open all night. Bottom line, forget the thermostat on the wall, the hotel controls your room temp. I'm moving to another hotel my next stay and I have been in this hotel 75+ nights over the last two years...so much for customer service...

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank paulbob3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fiona L, Public Relations Manager at Holiday Inn Shanghai Pudong, responded to this review, 23 June 2014
Thank you very much for choosing Holiday Inn Shanghai Pudong and taking your time to share your feedback. Please accept our sincere apology for any inconvenience caused. We would like to assure you that we have communicated your feedback with the concerned department and corrective actions have been taken.Thank you once again for your comments. We look forward to welcoming you back to our hotel again. Thank you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Shanghai Pudong

Property: Holiday Inn Shanghai Pudong
Address: No.899 Dongfang Road, Pudong, Shanghai 200122, China
Phone Number:
Region: China > Shanghai Region > Shanghai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#79 Business Hotel in Shanghai
#107 Luxury Hotel in Shanghai
#122 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): £
Hotel Class:4 star — Holiday Inn Shanghai Pudong 4*
Number of rooms: 352
Official Description (provided by the hotel):
Located in the Lujiazui Finance and Development Zone in Pudong, the hotel offers easy access to both Pudong International Airport (45 Mins) and Hong Qiao International Airport (35 Mins), just 15 minutes by car to the famous Xintiandi recreation area in the Center of Puxi and only 10 minutes to the Shanghai New International Exhibition Center, 10 minutes to the Bund (Huangpu River), also offers very easy access to Jinqiao Export and Import Zone, Zhangjiang High-Tech Park & Waigaoqiao Free Bonded Area, next to Metro Line #2/4/6/9. The hotel suits for both business and leisure. Savor the experience of staying at one of the preferred hotels in Shanghai. Enjoy the genuine hospitality for which Holiday Inn hotels are world-renowned. Come to enjoy the diversity of Shanghai life by staying in our newly renovated rooms! ... more   less 
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Also Known As:
Holiday Inn Shanghai
Shanghai Holiday Inn

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