If you are looking for a highly consistent level of service, and a bit of challenge trying to survive it, you should settle for the Holiday Inn Vista Shanghai. You can indulge in an experience you truly won't forget: Service staff who couldn't care less about you and will go out of their way to make your stay as miserable as possible. I had the pleasure of experiencing this during my last stay: As usual, I had ordered an outside food delivery to my room. Just as I had done many times, including the night before. I was informed by the front desk that they would not let the delivery guy come up to my room. I was told that it was a new policy (maybe just made up 10 seconds ago!). I told their staff that I done the exact same thing just the night before, same company, same delivery guy, was no problem that day. Also, I told them that I was just having a shower and that it really wouldn't be convenient for me to come down. Nothing happened, so after a while I called the front desk again and asked to speak to the supervisor. I was put on hold for about two minutes or so and nobody even bothered to pick up. Maybe there was another new policy that said "ignore the customer". Would make sense. So finally I had to go down, just wearing my bath robe. The supervisor at the reception, her name was Rose, didn't seem to care and I had to walk the delivery guy up myself. Like I had to escort him, through all the busboys and receptionists who were populating the lobby like trees in a forest. Obviously no one of them could have taken over the immense responsibility of accompanying the delivery guy on his 5 minute journey to my room. I then asked to speak to the GM and I was told that he would talk to me at 8am the morning of the next day. I had to go to a meeting that day and by the time I left my room to check out (8.10am) nobody had contacted me, the GM was a no show, no call, no nothing. Although that was agreed on. So, at least it can be said that the service level at this wanna-be-youth-hostel is pretty consistent: It sucks at every level including the senior management!
- Official Description (provided by the hotel):
- Holiday Inn Shanghai Vista is strategically located on Chang Shou road at the intersection of Pu Tuo, Jin An and Chang Ning districts, the hotel is only 10 minutes drive distance from City Center.Just 20 minutes drive from the Hong Qiao Airport, 55 minutes from the Pudong International Airport and 5 minutes from the Shanghai Railway station, the hotel is perfectly situated for business, sightseeing and shopping.Holiday Inn Shanghai Vista has 290 contemporarily designed guestrooms including 4 Executive floors, 6 Non-smoking floors, 59 suites and 1 Shanghai Suite.The hotel features 2 Lounges & 1 Bar. ... more less
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- Also Known As:
- Holiday Inn Vista Shanghai Hotel Shanghai
- Holiday Inn Shanghai
- Shanghai Holiday Inn