When I come to Shanghai, I frequently stayed this hotel. Because our Chinese staff lives near this hotel, and he has to pick me up early in the morning.
First stay was in around 2005, when may be just the hotel opening. At that time hotel service and facilities had not been organized well, for example shower didn't have hot water for example and Chinese hotel clerk had only Chinese service and American manager was scolding them loudly.
Even thourh it became somehow better and better recently except thin wall between rooms, I had several uncomfortable incident at this hotel.
When I checked in this hotel, hotel clerk suggested me to upgrade the room in exective floor. I agreed her suggestion and stayed the room one night. However, I couldn't sleep the night due to terrible noise of air conditioner. I complained the hotel clerk next morning and changed another room. She had no apology about this complainment. Only she showed her frustration to me.
When my travel schedule was shorten and I asked the hotel clerk to change my stay, she locked me out my room. I could understand she might miss the computer operation, but she had no aplogy when I complained the incident.
After this visit, I got their finishing blow when I got my credit card bill. They made double billing to me.
Fortunately, Holiday Inn have local service office in my country, and I could negotiate with the local service desk. They solved this issue promptly.
I got some lesson with this experience. I may still keep using global brand hotel even though it is higher cost. Because I can get local support if I got a trouble with the hotel in abroad. Another lesson is that I never stay Holiday Inn Vista Shanghai any more.
- Official Description (provided by the hotel):
- Holiday Inn Shanghai Vista is strategically located on Chang Shou road at the intersection of Pu Tuo, Jin An and Chang Ning districts, the hotel is only 10 minutes drive distance from City Center.Just 20 minutes drive from the Hong Qiao Airport, 55 minutes from the Pudong International Airport and 5 minutes from the Shanghai Railway station, the hotel is perfectly situated for business, sightseeing and shopping.Holiday Inn Shanghai Vista has 290 contemporarily designed guestrooms including 4 Executive floors, 6 Non-smoking floors, 59 suites and 1 Shanghai Suite.The hotel features 2 Lounges & 1 Bar. ... more less
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- Also Known As:
- Holiday Inn Vista Shanghai Hotel Shanghai
- Holiday Inn Shanghai
- Shanghai Holiday Inn