Overall the hotel is quite OK. The staff at the lobby are friendly and willing to help. The room is clean. The room cleaning maid is full of smile.
However, the whole pleasant experience could be stained by one of two service staff. Now the culprit this time are from the Executive Floor service desk: when I was told to check in at upper floor (I think it is 19/F), I went and I met poker faced staff there. (I wonder they might have sent the most terrible staff to Executive Floor so that they will only have limited damage there). I greeted her and said I would like to check in (it was Saturday afternoon around 4:00pm 19th Nov 06). She then tried to find my booking record (but without greeted me back, and not even invited me to sit while she sat comfortably in her Taipan chair....). I reserved a non-smoking floor and she told me I couldn't get it because all non-smoking rooms were occupied. But I booked the room one month ago. Anyway, I am a pretty easy going guy so I didn't bother.
The day after (Sunday) I went to the Executive Floor to have my breakfast in the morning. Again, I met another very "special" service staff. She didn't like to move a lot. The reason was "she had a bandage on her knee". So all her work was passed to a very polite and nice trainee. While this official service staff hide at the staff room kept talking, complained this and complained that, with the door opened. So every one eating breakfast there had to suffer from her big talk. This staff had no smile, no service attitude, not even want to see any guest in the Executive Floor. Alas, such a big contrast to the young and unseasoned trainee (another lady). I guess the hotel might have some management problem so even they could recruit the right people, they could not be trained to be nice.
A few days later, another drama. It was in a evening around 8:30pm. I went to Executive Floor with my friend to have a bit of chat of business. The service staff sat there was indeed dating with her boyfriend there. They were talking (argueing) so heatedly that they were smashing the table, shouting to each other. I would say even a 2 star hotel in China would not allow this happening. And now I am talking about an international chained reputatable hotel at its Executive Lounge.
I am indeed very very very disappointed.
- Official Description (provided by the hotel):
- Holiday Inn Shanghai Vista is strategically located on Chang Shou road at the intersection of Pu Tuo, Jin An and Chang Ning districts, the hotel is only 10 minutes drive distance from City Center.Just 20 minutes drive from the Hong Qiao Airport, 55 minutes from the Pudong International Airport and 5 minutes from the Shanghai Railway station, the hotel is perfectly situated for business, sightseeing and shopping.Holiday Inn Shanghai Vista has 290 contemporarily designed guestrooms including 4 Executive floors, 6 Non-smoking floors, 59 suites and 1 Shanghai Suite.The hotel features 2 Lounges & 1 Bar. ... more less
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- Also Known As:
- Holiday Inn Vista Shanghai Hotel Shanghai
- Holiday Inn Shanghai
- Shanghai Holiday Inn