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“Nice hotel, great location, frustrating policies”

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Jin Jiang Tower Hotel
Ranked #117 of 5,069 Hotels in Shanghai
Melbourne, Australia
Level 5 Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Nice hotel, great location, frustrating policies”
Reviewed 14 May 2014

I stayed at this hotel with a friend in December 2013. Our first impression upon entering the hotel lobby was that the hotel was very luxurious and was most definitely a 5 star hotel. The staff were very professional and helped us retrieve our bags from the taxi. They proceeded to show us to the reception to check in and then led us to our room carrying our bags for us.

The hotel is located in a cute, hipster suburb, where there are lots of clothing boutiques and cafes. The nearest metro station (South Shanxi Rd- Line 1 and Line 10) was about a 7-10 minute walk, where a really good shopping centre and food court is located. I definitely recommend going to the food court downstairs and checking out the cheap eats. A lot of popular sights to visit were very easily accessed by the two train lines accompanied by a short walk.

The room was very bright and super comfortable. The curtains were quite effective in shielding out the bright sky. The bathroom had a hybrid shower/bath and the pressure from the water was great. The TV in the room had an extensive list of channels.

A major con is that this hotel does not provide complimentary free WIFI. Instead, they have a business centre in the lobby where there are 2 computers - one in English and one in Chinese. You can either use your credit card or buy cards from the lobby loaded with money. This process was quite troublesome, as we opted to go for the latter option. At the time of our visit, the hotel was only able to give us cards that had a maximum of 10 RMB/card, which allows about 5 minutes. Once the card was swiped, you could use the computer, but after 5 minutes the system only gives you 30 seconds to swipe your next card or the whole computer reboots and switches off. This was tiring, as the machine where you swipe your card is not next to the computer, but in the next room.

The taxi system in this hotel was ridiculous. The hotel doesn’t call for taxi’s when you need one, instead you have to wait in a taxi line in the lobby. Although, not all the taxi’s that drove past the hotel were hailed from the street by staff. It seemed like the only ones that were called in were on their payroll, hence waiting for the taxi was extremely agitating as we were in a rush to get to the airport to make our flight. I’d recommend exiting the hotel and hailing one off the street on your own.

Upon check in, we had to give a 2000 RMB deposit in either cash or on our credit card. When we were checking out, the receptionist had to be prompted by us to return the deposit. This is just a tip in the future, to ensure the staff do not forget.

Although there were many hiccups in our stay, I would definitely still recommend this hotel. For what is offered, the hotel price is well worth it.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Whittytravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jill W, Manager at Jin Jiang Tower Hotel, responded to this review, 15 May 2014
Dear Valued Guest,

Warm greetings from Jin Jiang Tower Shanghai. Thank you for taking the time out of your schedule to post your review of your most recent stay with us.

I am grateful to know that you enjoy the enviroment and location. We will take your comments regarding the auto BC system、Taxi service 、 the deposit service of front desk into further consideration for our improvement. We are always pleased to know what our guests value most!

Please know that we would be eager to have the opportunity to serve you better in the future. I hope that we have the opportunity to having you back at Jin Jiang Tower Shanghai!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (42)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
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English first
Mumbai, Maharashtra, India
Level 5 Contributor
47 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 7 May 2014

The hotel has small but clean and comfortable room. The breakfast options are wide and have good food in their restaurant.

Best part of this hotel is its location. It is very near (~ 3km) to the famous The Bund area of Shanghai. The streat outside hotel is also busy and have lots of restaurant near by.

It has wonderful spa and good swimming pool so those interested can enjoy it.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sanjeev_Kr_Sharma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
san mateo
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 April 2014

Stayed 3 nights here with a buddy. Daily breakfast is included and quite hearty with a plethora of options! My favorite was the wontons and noodles! The interior decor of the lobby is classy, and the rooms are small but very clean. I even tried their massage one day!

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kevin c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leicester, United Kingdom
Level 4 Contributor
43 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 13 April 2014

Stayed here on a couple times and found it to very comfortable. The rooms a spacious with a good sized comfortable bed. Very clean and tidy nothing to complain about. Located in a decent position for getting around downtown although nearest metro is good 10 minute walk. Some nice local restaurants around especially directly across the street very local but friendly. Especially the one towards the right close to the Yesterday bar with sign written blue typical Shanghainese.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MarkColl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Brunswick, New Jersey
Level 4 Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 30 March 2014

I'll start with the positives. This hotel is in a great location. We were in walking distance from a convenience store, the metro train, restraurants, and shopping. Our upgraded accomdations were great. The beds were very comfortable. The room was clean and spacious. We had lots of English television channels to watch. The bathroom was large and clean with a separate shower and tub. It was perfect. I was very comfortable there. There was a bilingual attendant in the Executive Lounge who called a local pizza shop to order delivery for me. He was very accomodating, helping me to translate, find music, navigate the television, get ice and soft drinks, etc.

Before upgrading, we were in a raggedy, dirty, broken down room with stains on the headboards, hairs in the sheets and wash clothes, a broken tub stopper, and a sink that made really loud noises. The room was creepy. Staff was called to assist in changing the linens. The woman that came was very rude. She snatched the sheets off the bed, threw linen on the dresser in a ball and never removed it, and huffed and puffed as she changed the sheets. She removed the mattress pad (which was also full of hair), but she never replaced it. When she was asked to provide another mattress pad, she snarled, "No!". The hotel manager was very apologetic, and he was instrumental in arranging our upgrade.

The breakfast was not edible.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TrizlerTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shanghai, China
Level 6 Contributor
100 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 15 March 2014 via mobile

I stayed in the hotel for 3 nights.
The room is clean and a good size with free toiletries. The room service staff can't understand English very well which can be frustrating but the reception and concierge are good. I think for the price and the location this is a good choice. It isn't luxurious but it is a clean affordable hotel option. Bad pillows is the only complaint!

Stayed March 2014, travelled solo
Helpful?
Thank LyndseyGibbs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shanghai, China
Level 2 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 March 2014

The location is the main attractive of this hotel. Easy to access central Puxi area in Shanghai where you can find bunch of nice foods. Also it is working distance from hotel to tube station, South Shanxi Rd.
It is very Chinese style nice hotel.

Make it short, you will have good time in this hotel if you are not expecting world-class 5 stars hotel services.

Room Tip: Location and cleanness are what they can provide to customer. If you are sensitive customer, bring...
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KJ S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Jin Jiang Tower Hotel

Property: Jin Jiang Tower Hotel
Address: No.161 Changle Road, Huangpu District, Shanghai 200020, China
Region: China > Shanghai Region > Shanghai > Former French Concession , Huaihai Road
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#89 Best Value Hotel in Shanghai
#110 Luxury Hotel in Shanghai
Price Range (Based on Average Rates): £
Hotel Class:4 star — Jin Jiang Tower Hotel 4*
Number of rooms: 582
Official Description (provided by the hotel):
Ideally located in the former French concession, near the Huaihai Road Central Business District, Jin Jiang Tower Shanghai enjoys a most convenient traffic, close to Xin Tian Di and People's Square. As a flagship hotel of Jin Jiang Hotels Group, the largest hotel group in China and Asia, the hotel is one of the best venues to overlook Shanghai downtown landscape. Choosing a hotel receiving more than 370 heads of states, foreign dignitaries and celebrities, the guest will experience exquisite oriental-attentive services.The hotel owns 582 rooms and suites, where high-speed WiFi network fully covered including the public area. All the guests may enjoy the cutting-edge digital system during your stay at Jin Jiang Tower Shanghai. ... more   less 
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Also Known As:
Jin Jiang Hotel
Hotel Jin Jiang

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