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“Great base for seeing Shanghai” 5 of 5 bubbles
Review of New World Shanghai Hotel

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New World Shanghai Hotel
Ranked #21 of 4,966 Hotels in Shanghai
Certificate of Excellence
Manchester
Level Contributor
47 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Great base for seeing Shanghai”
5 of 5 bubbles Reviewed 1 September 2014

We've just got back from a 9 night trip to Shanghai and had a great stay at the New World Hotel.

We upgraded to the residence club for 378RMB a night which included a room on the 35th floor with Elemis Toiletries, free wifi and a bathtub. The residence club on the 38th floor is a superb facility and you can have a buffet breakfast with a selection of Chinese and Western food plus a handful of a la carte items. You can also use it through the day for coffees and soft drinks plus between 5.30 and 7.30 there is free alcohol where you can help yourself to beer, wine, prosecco and a selection of spirits, plus a good selection of food including sushi, sandwiches, salads, fried rice and a Chinese main which changes each night, plus some really good desserts. The club itself has a great view across Shanghai, is really well set out and also has a games room with a pool table.

The hotel is well located for line 2 on the metro and the side exit of the hotel is almost next door to the one of the entrances to the metro, there is a 5 minute walk to the actual line but there are shops on the way and a Bank of China ATM which I think is the closest ATM to the hotel. You can also cut through the department store next to the metro entrance and use their escalators if you don't want to walk up the steps. This is one of the best things about the hotel as although the hotel is situated away from the main sights it is just a few stops from Jingan Temple, West Nanjing Road, Peoples Square and the stations either side of the river. It is also the line which goes to both airports, Pudong and Hongqiao. There are also plenty of shops and restaurants around the hotel but we'd recommend the hotel restaurant Yue 1525, particularly the dimsum afternoon tea from 2.30 to 4.30. Also a trendy bar in the ground floor which seemed popular with residents and locals.

The bedrooms are very modern with Flatscreen TVs with CNN, BBC World, 2 English film channels and a channel which shows live Premier League football. Our bathroom had a glass wall so you could sit in the bath and watch the TV and the sound came through a speaker in the ceiling. There is also a room safe, mini bar, ironing stuff and nespresso machine plus a kettle. The only issue we had was that there wasn't enough storage space for our clothes but we did take a lot with us and I suspect unlike us, others are only there for a couple of nights so should be fine for most people. The beds were ultra comfortable and probably the best nights sleep I have had anywhere.

There is a rooftop pool and a gym which we didn't get time to use.

There is a good mix of business people and people on vacation. Lufthansa also appear to use it for their layovers.

Finally what made this stay for us were the people, all the staff are really helpful and nothing seemed too much trouble. A special mention for Jason who was brilliant, he gave us advice on restaurants, sightseeing, looked after us in the Residence Club and also sorted out a great foot massage at a place just down the road.

We would absolutely recommend this hotel, this was also our first visit to China so we were a bit apprehensive but the warm welcome we got quickly dispelled any worries we may have had.

Room Tip: Upgrade to Residence Club
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  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank tap6699
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcelvanMierlo, General Manager at New World Shanghai Hotel, responded to this review, 2 September 2014
Dear tap6699,

Thank you for your recent Tripadvisor review! We truly appreciate your kind feedback positive remarks about our hotel especially coming from a seasoned traveler such as yourself being on a first trip to China.

I thank you for your nice comments about our newly renovated Residence Club Rooms and Residence Club Living Room on the 38th Floor. We are very happy to hear you enjoyed our hotel and facilities.

We welcome your nice comments about our convenient location, a comment that we hear all the time from our guests! They appreciate being right next door to three major metro lines and conveniently located between Shanghai's two airports and close to all major railway stations. We also get lots of positive comments about the area where the hotel is located right opposite the lively Zhongshan Park and with plenty of restaurants and shops nearby.

We also thank you for your kind comment about the Jason Zhong which will most certainly be shared with him and surely will act as inspiration for him and the rest of the team to continue delighting our guests.

We now look forward to see you back here in the New World Shanghai Hotel very soon and I thank you again for your positive comments and Tripadvisor contribution!

Best regards,
Marcel van Mierlo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,216 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (141)
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  • Chinese (Simplified) first
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English first
1 review
5 of 5 bubbles Reviewed 1 September 2014

I came in this hotel a few weeks ago and it was an amazing experience. Room was spacious and comfy, well equipped and with a very nice view on the parc. The food outlets were very nice as well. I had dinner at the main restaurant - Nong café - and the buffet was amazing. A lot of sea products and also some Italian food. The staff is very helpful and speak multiple languages. I met one of the managers - Lawrens - at the Nong cafe and he showed me some places I had to visite during my free time. Very helpful and available person.
Will be back for my next trip to Shanghai.

  • Stayed July 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank Max l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcelvanMierlo, General Manager at New World Shanghai Hotel, responded to this review, 2 September 2014
Dear Max I,

Thank you for your recent Tripadvisor review! We truly appreciate your kind feedback and positive comments about our hotel.

I am grateful for the nice comments about our newly renovated hotel and friendly service. I also appreciate your positive remarks about our restaurants and in particular the buffet dinner in our NONG Café. I will definitely share your kind remarks with Laurens and this will definitely encourage him to continue delighting our guests. We now look forward to see you back here in the New World Shanghai Hotel very soon

I thank you again for your positive comments and Tripadvisor contribution!

Best regards,
Marcel van Mierlo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
99 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
2 of 5 bubbles Reviewed 30 August 2014 via mobile

Well. Maybe, once upon a time it was 5 star hotel but right now (I guess they are going to renew all rooms) it is 3 star.

Hall, restaurant, .....very nice. Nice new decoration, nice service, profesional staff but when I had check in and got into my room....uffff...not what I expected in a 5 star hotel. Dirty carpet old spots, old bed, old furniture , small bathroom with old pipe shower system . Really they need to renew it or please, don't tell us it is a 5 star hotel.

Stayed August 2014, travelled with friends
Helpful?
Thank Manuel O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcelvanMierlo, General Manager at New World Shanghai Hotel, responded to this review, 9 September 2014
Dear Manuel O,

Thank you for your recent Tripadvisor review! We truly appreciate your feedback and positive remarks about our hotel Associates.

I am sorry to hear you were disappointed with the room you stayed at during your visit to Shanghai. As you noticed all our public areas, restaurants, lounges, bar and Residence Club guest rooms have been renovated except the regular rooms. We will commence the upgrade of all our regular rooms by the middle of November and will have the first newly renovated rooms available for our guests from early next year.

The New World Shanghai hotel does not participate in the local star rating and has therefore not been officially rated. I am not sure where you got the information from that the hotel is '5 star' but this is incorrect. We are extremely encouraged by the numerous positive comments we receive about the hotel and comments that are shared on Tripadvisor and feel that an official rating is therefore not necessary.

We now look forward to see you back here in the New World Shanghai Hotel very soon and hope you will be able to enjoy our newly renovated rooms during your next stay with us. Thank you again for your comments and Tripadvisor contribution!

Best regards,
Marcel van Mierlo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beijing, China
1 review
5 of 5 bubbles Reviewed 29 August 2014

Excellent Service, very competent front desk staff, Clean, Nice Room. Soft pillow let me have a good rest. The location is perfect to enjoy the stay in Shanghai. The hotel is close to metro line 2, which makes it very convenient for getting around the city.

  • Stayed August 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jac W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcelvanMierlo, General Manager at New World Shanghai Hotel, responded to this review, 29 August 2014
Dear Jac W,

Thank you for your recent Tripadvisor review! We truly appreciate your kind feedback and positive comments about our hotel.

We welcome your nice comments about our newly renovated hotel and convenient location, a comment that we hear all the time from our guests! They appreciate being right next door to three major metro lines and conveniently located between Shanghai's two airports and close to all major railway stations. We also get lots of positive comments about the area where the hotel is located right opposite the lively Zhongshan Park and with plenty of restaurants and shops nearby.

Thank you again for your positive comments and Tripadvisor contribution!

Best regards,

Marcel van Mierlo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 25 August 2014

Definitely recommend this hotel. Stayed here 3 times on business trips on the Residence club. Very good facilities, attentive staff, nice buffet as part of the regular happy hour. Good meetings facilities & wifi if you need them.

Stayed August 2014, travelled on business
Helpful?
Thank Planetpiera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcelvanMierlo, General Manager at New World Shanghai Hotel, responded to this review, 26 August 2014
Dear Planetpiera,

Thank you for your recent Tripadvisor review! We truly appreciate your kind feedback and positive remarks about our hotel, especially as one of our regular guests and hope your comments will inspire other guests to come try us out also.

I appreciate your nice comments about our newly renovated Residence Club Rooms and Residence Club Living Room on the 38th Floor. We are very happy to hear you enjoyed our hotel and facilities.

We now look forward to see you back here in the New World Shanghai Hotel very soon on one of your return trips to Shanghai and thank you again for your positive comments and Tripadvisor contribution!

Best regards,
Marcel van Mierlo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philippines
1 review
4 of 5 bubbles Reviewed 24 August 2014

It was my first Business trip in Shanghai and we stayed in New World. I really love the place. The receptionist Anna is very cool and hospitable. Everybody is very accommodating. In terms of the room all well cleaned. We've stayed in a suite room and i love the place.Their food in the buffet area is very inviting :). Besides it is very near in the business district even in our office just a 10 minute walk.

Room Tip: Select the suite room if you are in group, It has a free buffet for breakfast & snack. :)
See more room tips
  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank Zoe0312
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcelvanMierlo, General Manager at New World Shanghai Hotel, responded to this review, 28 August 2014
Dear Zoe0312,

Thank you for your recent Tripadvisor review! We truly appreciate your kind feedback and positive remarks about our hotel especially from a first time traveler to Shanghai.

I appreciate your nice comments about our newly renovated hotel and facilities. Your kind comment about our convenient location and team of Associates and in particular Anna, have been noted and will most certainly be shared with her.

We now look forward to see you back here in the New World Shanghai Hotel very soon and I thank you again for your positive comments and Tripadvisor contribution!

Best regards,
Marcel van Mierlo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Munich, Germany
Level Contributor
42 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 22 August 2014

I can confirm that the rooms within the club area are very nice and renovated recently and have a more modern feel than the "standard" rooms. The free drinks and snackfood is nice and I was glad to be able to use it especially the day of my departure.

The breakfast is amazing with a wide variety of all sorts of styles..American, European, Japanese...you name it. Great start in the day.

The New World Hotel is also very close to a Metro station which will take you to the Bund within 20 Minutes for 4 RMB if I remember correctly.

The New World is also used by Lufthansa as their crew hotel.

Room Tip: Club floor
See more room tips
  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
Thank Mike S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcelvanMierlo, General Manager at New World Shanghai Hotel, responded to this review, 28 August 2014
Dear Mike S,

Thank you for your recent enthusiastic Tripadvisor review! We appreciate your constructive feedback and positive remarks about our hotel.

I thank you for your nice comments about our newly renovated Residence Club Rooms and Residence Club Living Room on the 38th Floor.

We appreciate your observation about our convenient location right across the famous Zhongshan Park and on top of the metro station with three popular metro lines serving it and in between both Shanghai airports.

We now look forward to see you back here in the New World Shanghai Hotel very soon and I thank you again for your positive comments and Tripadvisor contribution!

Best regards,
Marcel van Mierlo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about New World Shanghai Hotel

Property: New World Shanghai Hotel
Address: No.1555 Dingxi Road | Changning District, Shanghai 200050, China
Region: China > Shanghai Region > Shanghai > Zhongshan Park
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Business Hotel in Shanghai
#18 Family Hotel in Shanghai
#21 Luxury Hotel in Shanghai
#28 Romantic Hotel in Shanghai
#63 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — New World Shanghai Hotel 4.5*
Number of rooms: 558
Official Description (provided by the hotel):
New World Shanghai Hotel offers 558 guest rooms, including 138 brand new Residence Club rooms and 17 suites. All rooms are equipped with free Internet access, one king bed or two twin beds with down pillows and luxurious linens for a relaxing night's rest. Also included are bottled water, iron and board, daily newspaper, free local phone calls and parking. All rooms have in-room safe, mini bar, LCD TV with Satellite channels, individual climate-controlled air conditioning. All guest rooms have full views of either the city or Zhongshan Park. Pool and gym access provided to guests of the hotel. Brand new Residence Club guest rooms from 32nd to 38th floors offer guests full Club access including, daily breakfast and all day beverage service in the 38th floor Residence Club Living Room. Residence Club guests can also enjoy free pressing of one garment per stay, late-check out and 2 hour use of club living room per day (subject to availability). Cosy comforts of home awaits at the Residence Club Living Room, including a library, fireplace, dining room, carefully chosen art pieces and subtle, Oriental-influenced decor. New World Shanghai is located next to Zhongshan Park in the heart of bustling Changning district. The hotel is two metro stations from Jing'An commercial center and close proximity to the architectural gem of French Concession. It is located 30 minutes drive from Hong Qiao airport and 60 minutes drive from Pudong International airport, with metro line 2,3 and 4 located right at the hotel's doorsteps ... more   less 
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Also Known As:
Shanghai Mayfair Hotel
Mayfair Hotel Shanghai
Mayfair Shanghai

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