As one would expect this Hotel delivers excellence in the quality of food, location, comfort of the rooms (Club Level) and service.
The night time views over the Huangpu river with Shanghai skyline as a back drop from the Horizon Club level lounge is just out of this world.
Service can only be described on a level of par excellence as every single employee from the bell boy to the club level chef have should have service as their middle name. A moment of true devoted service was when it was pouring down with rain and I am not sure why but during rain it is "impossible" to find a taxi? I had requested concierge that I needed a taxi and usually a few are waiting outside of the hotel; on this occasion there were none and one member of staff went out armed with a rain mac and an umbrella and came back 15 minutes later completely drenched with a Taxi?
The staff in the Horizon club lounge were fantastic as they could not do enough to keep customers happy.More
- Free Wifi