We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Exceptional service ”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Pudong Shangri-La, East Shanghai
Ranked #26 of 5,222 Hotels in Shanghai
Reviewed 24 March 2014 via mobile

The exceptional service starts from the moment you book your accommodation. The pre arrival check in speeds everything up upon arrival and gets you into your room quickly. I booked a car to collect me from the airport which had free wifi so I spent the 1 hour trip working. The rooms are spacious and extremely comfortable. I bumped into both the general manager and hotel manager in the lift and I can see where this service culture stems from - these two gentlemen escorted me to the shopping mall

Stayed: March 2014, travelled on business
Thank vanashark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter C, General Manager at Pudong Shangri-La, East Shanghai, responded to this reviewResponded 24 March 2014

Dear Vanashark,

Thank you for choosing the Pudong Shangri-La Hotel for you visit to Shanghai. As a Senior Contributor I really appreciate you taking the time to review us on Trip Advisor .It was a real pleasure meeting you yesterday. I am thrilled you enjoyed the convenience of our Limousine pick up with complimentary wifi, it's a great way to clear some emails and get some work done after a long flight. Clearly this work time in the car allowed you some free time to shop, I hope you found everything you needed in the Mall next door.

I look forward to welcoming you back to the Pudong Shangri-La in the near future.


Warmest Regards,

Peter Clarke,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (3,403)
Traveller rating
Traveller type
Time of year
Language
  • More languages

995 - 1,001 of 3,404 reviews

Reviewed 23 March 2014

I thoroughly enjoyed my stay from the beginning to the end.

I arrived quite early in the morning because I had to attend a meeting nearby the hotel. Not only they allowed me an early check-in, as I booked the club room, they welcomed me to have some breakfast before my meeting starts.

In general, I found the staff in this hotel (incl. even the housekeeping lady and porters) to have superior skills in English, so it makes communication a lot easier and my stay more comfortable. I also found all the staff to have hearts of service - all of them, regardless of position and rank, go the extra miles to provide me with superior experience. This is a rare-find, not only in China but also in the regions.

Highly recommended, and I will return without any hesitation.

  • Stayed: March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com
Thank Reginald P S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter C, General Manager at Pudong Shangri-La, East Shanghai, responded to this reviewResponded 24 March 2014

Dear Reginald P S,

Thank you for choosing the Pudong Shangri-La Hotel again for you recent trip to Shanghai. I really appreciate you taking the time to review us on Trip Advisor. I am thrilled that you enjoyed your stay with us. I am very happy to learn that our Horizon Club team were so accommodating, I am delighted to read your comment about my teams service passion, they will also be thrilled with this, thank you. I am very proud of the entire team and the level of service they provide to our guests.I hope we have the opportunity to welcome you back in the near future.

Warmest Regards,

Peter Clarke,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2014

I have stayed at the Pudong Shangri La, Shanghai for over 6 stays and the hotel service is impeccable. the staff is very friendly and the hospitality is warm. The restaurants in both wings - the Grand Tower and River View are superb and the choice of cuisines are great. the hotel is good for both business and leisure stays. There are good restaurants within walking distance as well as great malls. Nice place to stay with a beautiful view of the river. Recommended to most travellers who can afford the room prices and taxes.

  • Stayed: April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Baptista2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter C, General Manager at Pudong Shangri-La, East Shanghai, responded to this reviewResponded 23 March 2014

Dear Baptista2014,

Thank you for choosing the Pudong Shangri-La Hotel for you visit to Shanghai. I really appreciate you taking the time to review us on Trip Advisor . I also appreciate your positive feedback about your stay and that you found our location very convenient to your business and leisure needs. I am thrilled you had a great stay and also had some time to enjoy the spectacular views from our rooms. I look forward to welcoming you back in the near future.

Warmest Regards,

Peter Clarke,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 March 2014 via mobile

It is my only chose ... Shangri la .
I feel I have home all place shangri la have branch...
The staff is so friendly , they will do anything you feel more comfortable.
The location is great , near to pearl tower , IFC mall , aquarium and the bund which all are lovely place

Stayed: March 2014
Thank L54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter C, General Manager at Pudong Shangri-La, East Shanghai, responded to this reviewResponded 19 March 2014

Dear L54,


Thank you for choosing the Pudong Shangri-La Hotel again for you recent return visit to Shanghai. As a Senior Contributor and frequent traveller I appreciate you taking the time to review us on Trip Advisor. I am thrilled you loved our warm and friendly Shangri-La experience here and also in other destinations. Indeed our location is spectacular as it is very central to everything and I am so happy you highlighted this for us.

I look forward to welcoming you back to Shanghai in the near future.


Warmest Regards,

Peter Clarke,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 March 2014

Very good hotel excellent staff and hospitality and I would say probably the best breakfast in Shanghai
I stayed in the River wing with a river view and it was good value considering the location and view of the Bund

  • Stayed: March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com
Thank Laurie3eck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter C, General Manager at Pudong Shangri-La, East Shanghai, responded to this reviewResponded 19 March 2014

Dear Laurie3eck

Thank you for choosing the Pudong Shangri-La Hotel for you recent visit to Shanghai. I do appreciate you taking the time to review us on Trip Advisor. I am delighted that you loved our hotel,I am also very happy you were thrilled by Yi Cafe and our breakfast. I hope hope you will have the opportunity to return again, I look forward to meeting you on your next visit.

Warmest Regards,

Peter Clarke,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 March 2014

I have been at this place several times, and I always arrive at the same conclusion: One of the best hotels I have ever stayed. And this is for a price which is absolutely affordable. This hotel can actually be one of the reasons to visit Shanghai, and if I were forced to name only one reason for that, then it would be the breakfast, beyond all other great aspects (as e.g. the location itself). And then, just on the unique breakfast, I actually do have an improvement proposal: Add Nutella to the buffet, please .... :-)

  • Stayed: March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com
Thank Jagelowsk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter C, General Manager at Pudong Shangri-La, East Shanghai, responded to this reviewResponded 17 March 2014

Dear Jagelowsk,


Thank you for choosing the Pudong Shangri-La Hotel again for you recent return visit to Shanghai. As a Contributor and frequent guest I appreciate you taking the time to review us on Trip Advisor. I am thrilled you continue to enjoy our wonderful hotel and especially our amazing breakfast "spread", I will see what I can do about the Nutella spread also.

I look forward to welcoming you back to Shanghai in the near future. I do hope you will make yourself known to be on your next visit so we can ensure we always have Nutella in stock for you.


Warmest Regards,

Peter Clarke,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 March 2014

I was given a room with a view of the bund. room is spacious and big with all you need. Breakfast spread was good with a lot of choices. Near to Super Brand Mall for shopping, Pearl Tower and metro station is about 8 mins away. overall experience is ok.

  • Stayed: March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank lydiaSingapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter C, General Manager at Pudong Shangri-La, East Shanghai, responded to this reviewResponded 17 March 2014

Dear LydiaSingapore,

Thank you for choosing the Pudong Shangri-La Hotel for you visit to Shanghai. I really appreciate you taking the time to review us on Trip Advisor . I also appreciate your positive feedback about your stay and that you found our location very central and convenient to your needs. I am thrilled you had a great stay with us and I look forward to welcoming you back in the near future.

Warmest Regards,

Peter Clarke,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Shanghai hotels
Lujiazui
The Ritz-Carlton Shanghai, Pudong
Lujiazui
Mandarin Oriental Pudong, Shanghai
Lujiazui
Grand Hyatt Shanghai
Grand Hyatt Shanghai
#39 of 5,222 in Shanghai
2,499 reviews
Show Prices
Show Prices
Show Prices
Jing'an
Jing An Shangri-La, West Shanghai
Lujiazui
Grand Kempinski Hotel Shanghai
The Bund
Les Suites Orient, Bund Shanghai
Show Prices
Show Prices
Show Prices

Been to Pudong Shangri-La, East Shanghai? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Pudong Shangri-La, East Shanghai

Address: No.33 Fucheng Road, Pudongxin District, Shanghai 200120, China
Region: China > Shanghai Region > Shanghai > Lujiazui
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Romantic Hotel in Shanghai
#13 Family Hotel in Shanghai
#17 Business Hotel in Shanghai
#26 Luxury Hotel in Shanghai
#179 Best Value Hotel in Shanghai
Price Range: £139 - £238 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pudong Shangri-La, East Shanghai 5*
Number of rooms: 952
Official Description (provided by the hotel):
As Shanghai's preeminent hotel, Pudong Shangri-La, East Shanghai offers business and leisure travellers the perfect combination of comfort, service and convenience. Located on the Huangpu River in Shanghai's vibrant Lujiazui financial district, directly opposite the historic Bund, the hotel enjoys easy access to the city's most famous sites. Hongqiao Airport can be reached in just 35 minutes and Pudong Airport in 45 minutes.The hotel comprises a luxurious collection of well-appointed guestrooms and suites in two distinctive wings: the 577-room classic River Wing and the 375-room contemporary and exclusive Grand Tower. All rooms feature panoramic views of the Bund, the Huangpu River or Pudong's spectacular skyline.The prestigious Grand Tower provides some of Shanghai's most luxurious and spacious accommodation. It is also home to the Horizon Club, which offers guests the highest level of personalised service and attention. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Ctrip TA, Shangri-La Hotels and Resorts, Expedia, Agoda, 5viajes2012 S.L., Hotels.com, TripOnline SA, Ebookers, HotelQuickly, Evoline ltd and Cancelon so you can book your Pudong Shangri-La, East Shanghai reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pudong Shangri-La Shanghai Hotel Shanghai
Pudong Shangri La Hotel Shanghai
Shangri La Shanghai

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing