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“Incredible service and wonderful room”

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Pudong Shangri-La, East Shanghai
Ranked #27 of 5,069 Hotels in Shanghai
sydney
Level 5 Contributor
48 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
“Incredible service and wonderful room”
Reviewed 18 July 2009

We have just returned from a six night visit to this amazing hotel. We stayed in a Premier Bund view room in the newer grand tower and could not fault the room, fantastic layout with large desk, great lighting and views, beautiful furnishings and wonderful bed. The nightly turn down service is amazing with the staff incredibly friendly and respectful and quiet as they went about their nightly routine of turning down the bed, adjusting the curtains, refreshing the bathroom and leaving wonderful chocolates. We also chose the Horizon club room which gave us access to the lounge and nightly drinks and nibbles - incredible! In fact the food, from the awesome Y cafe breakfast buffet to the Horizon club and room service meals, along with Jade 36 were incredible. The food that comes out of this hotel is incredible and has to be seen to be believed - the bakery items, the smoked fish, the chocolates all amazing!! Again, the service cannot be faulted from the Austrian manager of the breakfast buffet who made sure our every need was met and remembered to the conceige staff who recommended a wonderful Hot pot restuarant near his home out in the suburbs - everyone was wonderful.
We also used the well equiped gym and could not fault it.
Yes it is true it is at times difficult to get to the Puxi side with cabs as there is a great deal of development going on due to the world fair 2010 so the best option is to take the Metro over to the Puxi side and if necessary cab from there but to be honest the metro system is clean and easy for the non-Chinese speaker to handle.
The Shangri-La is like an oasis of calm amougst the chaotic charm of Shanghai - yes, I would stay there again in an instant - Class!
Oh, it is not cheap but if money is not a major concern I think it is wonderful and the Horizon Club benefits worth it as they are generous and not at all tight.

  • Stayed July 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sydneysider
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Luxembourg City, Luxembourg
Level 6 Contributor
129 reviews
121 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed 17 July 2009

A perfect business hotel - perfect service, room, food, great gym, nice pool, good location. Definitely my favourite in Shanghai so far...

  • Stayed June 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brunsky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dublin
Level 6 Contributor
189 reviews
117 hotel reviews
common_n_hotel_reviews_1bd8 186 helpful votes
Reviewed 13 July 2009

In Pudong this is one of the really outstanding hotels. I would have given it an even higher rate but for a few small gripes. I would recommend the river tower and not the new tower for the views. The view i had was not great as it was over Pudong which is still undergoing frenetic development. for Shanghai Expo 2010. Having said that the room was good, and had a good bathroom and was well appointed, and had alll the nioce little extras. Some of the sockets did not work ,but as it was the last day i did not bother complaining. The staff were superb, really friendly and abundant in number. The limo service to and from the airports was efficient and effective. The hotel has a range of good restaurants, fitness facilities, swimming pools and bars. it even has an on-site tailor and travel agent. You cannot fault the service it is really good. it is slightly pricey but it is a top end product and it is worth it. Everything works well with this hotel, and for a businessman or tourist alike you will have a good experience. I did earwig and overheard some staff discussing a complaint they had recieved, and judging from their reaction they took it really seriously. They were not aware of my presence so i know they meant it. If you want to go to Pudong and stay there...definitely check it out. If you want to stay on the bund side it is a bit of a hike ,and you have to go through the tunnel, but taxi's are so ridiculously cheap you would never ever walk. Just remember when in China to bring directions/addresses in Chinese script to and from the hotel. The staff will help you out.

  • Stayed July 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank gringottsgoblin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
london
Level 5 Contributor
66 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 24 June 2009

Stayed in the hotel for a week. Service was efficient and friendly at all times, food was consistently good (if not outstanding) in all the restaurants/cafes (especially the Chinese in the lobby area) and the room/amenities were excellent. Would certainly recommend for similar trip

Stayed June 2009, travelled on business
Helpful?
1 Thank axel2307
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KL, Malaysia
Level 4 Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 15 June 2009

Organized a week long business meeting on-sit in May 2008, very comfortable hotel. Excellent buffet at restaurants.

  • Stayed May 2008, travelled on business
    • Value
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Helpful?
Thank EncikAdrian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
washington dc
Level 4 Contributor
43 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 15 June 2009

I have stayed at this hotel several times over the past 3 years. It is a great hotel for business. Service has always been excellent, except for this last trip. I had an issue with my room rate in that it differed from the rate offered over the internet. I asked an attendant at the front desk to explain my rate. While he tried to explain the rate, he was not very professional and first gave me some excuses as to why my rate was higher than what was offered over the internet. He eventually adjusted the rate, but it was not a pleasant experience and very different from my previous stays. I would still recommend this hotel, but I would carefully watch the rate that is being charged.

  • Stayed June 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DCLregular
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helsinki
Level 5 Contributor
50 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed 11 June 2009

I had a great pleasure to stay at the Grand Tower Horizon Club room
(wonderful rooms!) of this fantastic hotel for six days.
I can honestly tell You that nowhere have I met such a hospitality and
such a wilingness to be of service than in this spectacular hotel.
Not a single member of the staff I met ( I probably met over 100 staff members) deserves less than maximum points for good service!

  • Stayed May 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ThenHePackedAndLeft
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pudong Shangri-La, East Shanghai

Property: Pudong Shangri-La, East Shanghai
Address: No.33 Fucheng Road, Pudongxin District, Shanghai 200120, China
Region: China > Shanghai Region > Shanghai > Lujiazui
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Romantic Hotel in Shanghai
#17 Business Hotel in Shanghai
#23 Family Hotel in Shanghai
#27 Luxury Hotel in Shanghai
#167 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Pudong Shangri-La, East Shanghai 5*
Number of rooms: 952
Official Description (provided by the hotel):
As Shanghai's preeminent hotel, Pudong Shangri-La, East Shanghai offers business and leisure travellers the perfect combination of comfort, service and convenience. Located on the Huangpu River in Shanghai's vibrant Lujiazui financial district, directly opposite the historic Bund, the hotel enjoys easy access to the city's most famous sites. Hongqiao Airport can be reached in just 35 minutes and Pudong Airport in 45 minutes.The hotel comprises a luxurious collection of well-appointed guestrooms and suites in two distinctive wings: the 577-room classic River Wing and the 375-room contemporary and exclusive Grand Tower. All rooms feature panoramic views of the Bund, the Huangpu River or Pudong's spectacular skyline.The prestigious Grand Tower provides some of Shanghai's most luxurious and spacious accommodation. It is also home to the Horizon Club, which offers guests the highest level of personalised service and attention. ... more   less 
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Also Known As:
Pudong Shangri-La Shanghai Hotel Shanghai
Pudong Shangri La Hotel Shanghai
Shangri La Shanghai

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