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“Great Stay” 5 of 5 bubbles
Review of Shanghai Marriott Hotel Hongqiao

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Shanghai Marriott Hotel Hongqiao
Ranked #89 of 4,969 Hotels in Shanghai
Certificate of Excellence
West Chester, Ohio
Level Contributor
49 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great Stay”
5 of 5 bubbles Reviewed 23 March 2014

This is my second stay in this hotel in the past 2 years. The rooms are clean and the service is great. Everything is well maintained. There is a nice workout room, executive lounge and multiple restaurants on-site. Upgrading to the executive lounge is good because the drinks and food are included. Also, it's not far to the train station if you want to venture out to shopping at Pearl City or downtown for dinner. Staff is friendly and there is always someone there on staff that speaks English fluently.

Room Tip: Upgrade to the executive suite and lounge...puts you on 7th or 8th floor
See more room tips
  • Stayed March 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank HappyMama333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest Service T... M, Guest Relations Manager at Shanghai Marriott Hotel Hongqiao, responded to this review, 28 March 2014
Dear HappyMama333,

Thank you for taking time out of your schedule to comment on our hotel! Our Executive Lounge has made improvements recently, and we are happy to see that you enjoyed them during your stay. We certainly hope you will make use of our Lounge again next time you stay with us!

If you are looking for other attractions during your next visit, we encourage you to visit the Concierge desk for suggestions! Our Concierge department know of many attractions and sights in Shanghai and can make some recommendations!

Until next time we see you!

Roddy Chung, Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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466 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (42)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Level Contributor
466 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
4 of 5 bubbles Reviewed 6 March 2014 via mobile

I have stayed at many of the local hotels in Hongqiao and this is my favorite .

Clean rooms , std room items as anywhere . great service , and a executive lounge which has made many improvements and now is one of the best .

It is also very close to many good restruants and shopping .

The cafe was a disappointment . The food was cold .

The price is reasonable as well .

I will return .

Stayed March 2014, travelled on business
Helpful?
Thank Mike T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest Service T... M, Guest Relations Manager at Shanghai Marriott Hotel Hongqiao, responded to this review, 10 March 2014
Dear Mike T,

Thank you for taking time to review our hotel multiple times! Comments from a long-term guest like you are useful to know how we have been doing over the years. My team has informed our food & beverage departments of your thoughts, and though we are happy to know that our Lounge has improved, we hope to continue further in the right direction next time you stay with us!

Please feel free to ask for us directly next time you decide to stay at Marriott Hongqiao. We would like to welcome further feedback directly from a long-term guest like yourself!

Roddy Chung, Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 6 March 2014

Stayed a lot of times in Marriott in the states, but this really 5 star. From arrival to breakfast was all great. All staff are very smiley and make you enjoy your stay when you are far away from home.

  • Stayed February 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kp2905
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest Service T... M, Guest Relations Manager at Shanghai Marriott Hotel Hongqiao, responded to this review, 7 March 2014
Dear Kp2905,

Thank you for taking time to review your experience with us! We are delighted to know that we have upheld the high standard of service you have come to expect from Marriott hotels worldwide, from beginning to end. It is a pleasure to extend our hospitality to all of our guests, and guests like you are reason enough for our Associates to keep smiling!

So thank you again for enjoying your time with us! We hope you will return so we can serve you again!

Roddy Chung, Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bournemouth, United Kingdom
1 review
5 of 5 bubbles Reviewed 4 March 2014

I knew Marriott from the UK, but what I experienced was so much better then back home.
I had a big room with a Balcony all in a good shape even though a little bit older.
The Staff was excellent. Cannot fault anybody. Everybody was smiling and was very helpful finding me directions to the city.
Even thogh it was not a downtown location, I could reach the Bund within 30 subway which was a great experience.
Pool is very nice and the fitness room is also in a great shape.
I am really surprised about so much hospitality.
Thank you

  • Stayed March 2014, travelled solo
    • 5 of 5 bubbles
      Cleanliness
Helpful?
Thank Jaane R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest Service T... M, Guest Relations Manager at Shanghai Marriott Hotel Hongqiao, responded to this review, 7 March 2014
Dear Janne R,

Thank you for your feedback regarding your experience with us! We are delighted to know how much you enjoyed your stay.

As Shanghai's first Marriott property, the city has grown around us over the years. Though it is true we are not exactly a downtown location, we are still a well-connected and quiet hotel, located between the hustle of the city and the peaceful suburbs. And with a history of hospitality, it is the pleasure of all Associates here to maintain the high standard of service expected from the Marriott name.

So thank you again for taking the time to review your stay! We hope you will return soon so we can serve you again!

Roddy Chung, Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Berlin, Germany
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 3 March 2014

Had a great stay!
The breakfast is super.
Fresh juice station, very nice touch. All staff nice as always in a Marriott.
All I need is there. Big rooms and lots of space to work.
Location a little out of downtown, however great connected with subway.
Also lots of great restaurants around the hotel.
Needed to get something from a supermarket and the concierge came with me and translated.
Thank you! Will come back.

  • Stayed March 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Moritz2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest Service T... M, Guest Relations Manager at Shanghai Marriott Hotel Hongqiao, responded to this review, 7 March 2014
Dear Moritz2014,

Thank you for your review of our hotel and your stay with us! We are happy to see that you enjoyed the dining options at our hotel and around it.

Our hotel has been making changes to our breakfast menus since March began, so we thank you for noticing! We have many more restaurant selections within taxi distance. Our Concierge department, as you have experienced, always stand ready to help with suggestions or a helping hand.

Thank you again for your comments, Moritz2014! We look forward to serving you again!

Roddy Chung, Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Berlin, Germany
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 3 March 2014

Bring on Business this hotel has a great location to me.
1. It is close to work
2. Walking distance to hongmei road to go out.
3. The subway is just a few minutes away.
The hotel is not the youngest anymore, however they have it well maintained. And the staff is outstanding. Always smiling and helpful. Have seen much different in china.

  • Stayed March 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Carsi1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest Service T... M, Guest Relations Manager at Shanghai Marriott Hotel Hongqiao, responded to this review, 7 March 2014
Dear Carsi1,

Thank you for your warm comments and review! We are happy to know that we are a convenient hotel for you and your work, and that we could delight you with our service.

As Shanghai's first Marriott property, our Associates have a history of service that we are proud and happy to uphold. So thank you once again for staying with us! We hope you will continue to stay with us in the future so we can serve you again!

Roddy Chung, Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level Contributor
65 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 bubbles Reviewed 20 January 2014

Unless you have a convention, meeting or other reason to be at this exact hotel it's not really recommended for tourists. Maybe if you are just passing through and need a nice place to crash between flights out of Hongqiao. Otherwise you want to stay closer to the city center. This is in the suburbs.

the hotel is very large with great, big rooms and a large convention/business center and several (very expensive) western-style restaurants (it's USD $25 for a pretty mediocre appetizer and $8 min for beer). But there are hardly any other services nearby. The Shanghai metro is 3 blocks away but even so it's a long haul into the center of the city and the subway stops running at 10 PM.

The city has 2 airports. This hotel is NOT near Pudong. so check where you are flying in if you are staying here.

Also the back of the hotel is the car park and it's very noisy from the drivers as well as the trash trucks (even from the 5th floor) during the late night/early morning. so either use earplugs or request a room on the front or sides of the hotel. Oh and wifi is USD $20/day and is not very steady.

  • Stayed January 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jilly_J_Bean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest Service T... M, Guest Service Officer at Shanghai Marriott Hotel Hongqiao, responded to this review, 5 February 2014
Dear Jilly_J_Bean, thank you for your review of our hotel! We are glad you did enjoy your overall experience with us.
As Shanghai's first Marriott property, we enjoyed being part of Shanghai's business hub before the existence of Pudong Int'l Airport. Today, we are still the best choice for visitors that do a lot of domestic travel through Hongqiao Airport or Hongqiao Railway Station. We continue to provide beautiful, comfortable rooms with outstanding personal service, which you indicated you also enjoyed.
We also provide free Wi-fi Internet for our Marriott Rewards members, which you can also join via a no-charge, hassle-free registration process during check-in. We hope you will consider membership in the near future to enjoy such benefits in our over 3800 locations worldwide!
In a changing Shanghai, Marriott Hongqiao continually reviews feedback on what we can improve on to draw back guests like you. We hope you will find your next stay with us even better than this one!
Roddy Chung, Guest Service Officer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Shanghai Marriott Hotel Hongqiao

Property: Shanghai Marriott Hotel Hongqiao
Address: 2270 Hongqiao Road, Changning District, Shanghai 200336, China
Region: China > Shanghai Region > Shanghai > Gubei / Hongqiao / Minhang
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#75 Business Hotel in Shanghai
#85 Luxury Hotel in Shanghai
#181 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Shanghai Marriott Hotel Hongqiao 4.5*
Number of rooms: 313
Official Description (provided by the hotel):
Located in a high-end residential west area of Shanghai, the Shanghai Marriott Hotel Hongqiao is only 5 minutes' walk from the nearest #10 Metro Longxi Road station, 15 minutes' drive from Hongqiao International Airport & Railway Station. Since the hotel is close to both Hongqiao Economic and Technological Development Zone and Linkong Economic Zones, guests enjoy easy access to the people square, the Bund, Pudong area via adjacent Yan' an Expressway and to Jiangsu Province by superhighway.This five-star hotels offers spectacular terraces garden views with 313 rooms and suites. All rooms are well furnished with international standards of comfort and technology systems with 32-inch LCD TV, high speed Internet access and a full array of first class amenities. Furthermore, the hotel has outstanding meeting facilities that incorporate great flexibility and proximity. With 1,900 square meters of function space, it will be well organized by experienced team with state-of-the-art technology for every efficient meeting. Beginning 10th October 2016, the hotel will undergo an upgrade to part of guestrooms and facilities (daily from 9am to 05:30pm) until further notice. ... more   less 
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Also Known As:
Marriott Shanghai
Shanghai Marriott

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