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Shanghai Marriott Hotel Hongqiao
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Reviews (597)
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All reviewspearl citythe executive loungechampions barwestern visitorsgreat hotelnice amenitiesbars and restaurantsenjoyed my staybusiness triprooms are comfortablebreakfast buffet iswestern stylechinese restaurantfitness centermetro stationstarbucksairport
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205 - 210 of 597 reviews
Reviewed 8 April 2014

Stayed at the Marriott for 1 week back in July when my family first moved to Shanghai and we were getting our house ready. It was super hot and it was great to know that each night our room would be nice a cool and we could get a great night sleep in the very comfortable beds. It was also nice that our children could enjoy the great pool. The manager and the staff in the executive lounge treated all of us great and truly help make our transition to China a smooth one. Special thanks to Michelle for being so friendly and helpful.

  • Stayed: July 2013, travelled with family
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Thank Evanhunt1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest Service T... M, Guest Relations Manager at Shanghai Marriott Hotel Hongqiao, responded to this reviewResponded 13 April 2014

Dear Evanhunt1974,

Thank you for taking time to review our hotel! I am glad that we have been able to help your family with your transition into Shanghai. We certainly hope that the rest of your family comes in to visit again, as we are certainly delighted to help shape your impression of China.

Please let us know if there is anything we can assist with next time you or your family come to stay with us! You are always welcome here.

Roddy Chung, Guest Relations Manager

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Reviewed 28 March 2014 via mobile

Run down hotel with heavy cigarette smoke in many of the main areas. Rooms are small, in need of renovations and AC didn't work in room but manager just wanted to drop in a noisy standalone unit.

Brutal should never stay here. Although it is very convenient for work you should stay at the Hilton or Sheraton down the road as they are much better.

Stayed: March 2014, travelled on business
1  Thank flyingpheonix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest Service T... M, Guest Relations Manager at Shanghai Marriott Hotel Hongqiao, responded to this reviewResponded 4 April 2014

Dear flyingpheonix,

Thank you very much for taking the time to comment on your stay at our hotel! Though we want to apologize for your stay, direct feedback such as yours gives us the focus and awareness of our continuing need to improve our services for guest such as yourself.

I wish to extend my apologies again for your experience, from one Canadian to another. I hope that we addressed your concerns with both room and environment, however, so you could enjoy the rest of your stay here!

I hope we can speak again in the near future, so that you can give us a chance to change your mind regarding our establishment!

Until the next time we meet!

Roddy Chung, Guest Relations Manager

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Reviewed 24 March 2014

It was located closes to my train station though quite a drive from Pudong. The room was nice and the staff was pleasant. Nothing to complain about the breakfast also. This a a great hotel. Not anything over the top when it comes to luxury but I was not expecting it so was happy with what i got

  • Stayed: March 2014, travelled on business
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Thank Sumeet V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest Service T... M, Guest Relations Manager at Shanghai Marriott Hotel Hongqiao, responded to this reviewResponded 28 March 2014

Dear Sumeet V,

Thank you for taking the time to list your review of your time with us! We are happy to hear that you left our hotel with a warm impression and a comfortable stay experience!

We are always looking to see where we can improve, however, so please feel free to let us know if we can do anything to impress you further on your future visits!

Until your next stay with us!

Roddy Chung, Guest Relations Manager

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Reviewed 23 March 2014

This is my second stay in this hotel in the past 2 years. The rooms are clean and the service is great. Everything is well maintained. There is a nice workout room, executive lounge and multiple restaurants on-site. Upgrading to the executive lounge is good because the drinks and food are included. Also, it's not far to the train station if you want to venture out to shopping at Pearl City or downtown for dinner. Staff is friendly and there is always someone there on staff that speaks English fluently.

Room Tip: Upgrade to the executive suite and lounge...puts you on 7th or 8th floor
  • Stayed: March 2014, travelled on business
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Thank HappyMama333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest Service T... M, Guest Relations Manager at Shanghai Marriott Hotel Hongqiao, responded to this reviewResponded 28 March 2014

Dear HappyMama333,

Thank you for taking time out of your schedule to comment on our hotel! Our Executive Lounge has made improvements recently, and we are happy to see that you enjoyed them during your stay. We certainly hope you will make use of our Lounge again next time you stay with us!

If you are looking for other attractions during your next visit, we encourage you to visit the Concierge desk for suggestions! Our Concierge department know of many attractions and sights in Shanghai and can make some recommendations!

Until next time we see you!

Roddy Chung, Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 March 2014 via mobile

I have stayed at many of the local hotels in Hongqiao and this is my favorite .

Clean rooms , std room items as anywhere . great service , and a executive lounge which has made many improvements and now is one of the best .

It is also very close to many good restruants and shopping .

The cafe was a disappointment . The food was cold .

The price is reasonable as well .

I will return .

Stayed: March 2014, travelled on business
Thank Mike T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest Service T... M, Guest Relations Manager at Shanghai Marriott Hotel Hongqiao, responded to this reviewResponded 10 March 2014

Dear Mike T,

Thank you for taking time to review our hotel multiple times! Comments from a long-term guest like you are useful to know how we have been doing over the years. My team has informed our food & beverage departments of your thoughts, and though we are happy to know that our Lounge has improved, we hope to continue further in the right direction next time you stay with us!

Please feel free to ask for us directly next time you decide to stay at Marriott Hongqiao. We would like to welcome further feedback directly from a long-term guest like yourself!

Roddy Chung, Guest Relations Manager

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