We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Banyan Tree Shanghai On The Bund
Show Prices
Like saving money? We search up to 200 sites for the lowest prices
Nearby Hotels
Sanwei Hotel(Shanghai)
View Hotel
View Hotel
  • Restaurant
View Hotel
View Hotel
Certificate of Excellence
  • Free Wifi
  • Free Parking
View Hotel
  • Free Wifi
  • Restaurant
View Hotel
  • Restaurant
  • Room Service
Donghong Hotel(Shanghai)
View Hotel
View Hotel
Certificate of Excellence
  • Free Wifi
  • Free Parking
Suonate Hotel(Shanghai)
View Hotel
View Hotel
  • Free Wifi
  • Restaurant
Reviews (544)
Filter reviews
544 results
Traveller rating
462
45
18
8
11
Traveller type
Time of year
LanguageAll languages
More languages
462
45
18
8
11
Show reviews that mention
All reviewsrooftop barromantic poolretreat roomroom faced the riverlondon caboversized bathhuangpu riverround bathrooms overlookbeautifully appointed roomsnice river viewskyline viewspa treatmentsvibrant citybad pointsnight viewworld class hotel
FilterAll languages
Updating list...
127 - 132 of 544 reviews
Reviewed 27 May 2014

Lovely New Year's eve celebration. Stayed two nights, brilliantly designed, huge rooms overlooking the Bund. New property. Everything was perfect! Keep doing the good job guys! I will come back for sure.

  • Stayed: January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Hara K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YvonneDeSuner, Manager at Banyan Tree Shanghai On The Bund, responded to this reviewResponded 1 June 2014

Dear Ms Hara K.,

Thank you for your reviewing our property! We are delighted to hear you had a good time in NYE, we truly hope to welcome you back soon!

Thank you once again!

Best wishes,
Yvonne

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 May 2014

We returned from Shanghai nearly a week ago, having spent 7 nights in The Banyan Tree on the Bund. We had stayed in The Harbour Grand, Hong Kong in the past, so we had high expectations. We certainly weren't disappointed. The foyer is the first thing that grabs you and everything about it was a pleasure: size, design, fragrance, immaculate cleanliness and human welcome! Michael (unfortunately don't know his surname) and other staff couldn't do enough for us and we were upgraded to a stunning room. The views at the hotel are breathtaking and it is difficult to pull yourself away from just gazing at the skyline or traffic on the river. We didn't try the restaurants but the rooftop bar was very special - a little tip though - a simple roof covering to allow the place to remain open in rain showers, would be a really good idea! The room sizes are the most generous we have ever seen in five star and make such a difference. Also, the size of the bath, high-tech toilet and little turn down gifts make the whole experience stand out from the crowd. The staff were even accommodating when my husband needed to send an urgent document by emai. Thank you very much to everyone for making our stay special and unforgettable. We would certainly like to return one day! Rachel, Andrew, Elliot and Harriet Robinson.

Room Tip: A higher number room per floor gives the best view
  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Rachel R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YvonneDeSuner, Manager at Banyan Tree Shanghai On The Bund, responded to this reviewResponded 4 June 2014

Dear guests,

Thank you very much for choosing Banyan Tree Shanghai has your hotel during your family time at Shanghai. We have shared your generous comments with all our staff, with a special mention to Michael, no doubt he is an asset to this hotel. We are all delighted to hear that you had a good time at Shanghai and that you were delighted with the hotel.

We all look forwards to welcome you back!

Best wishes,
Yvonne

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2014

Stayed for 3 nights in April. Property is beautiful and the rooms are excellent. Views from the rooms as well as the roof top bar are not to miss. Staff excellent and service top notch. Kevin in the restaurant was an incredible guy, he is a keeper! Specifically went there on our last day just to interact with him, great guy!

Room Tip: On the far end of the Bund, but they have a very cool "London" style taxi that will take you to the Center of the Bund.
  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Nicholas D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YvonneDeSuner, Manager at Banyan Tree Shanghai On The Bund, responded to this reviewResponded 18 May 2014

Dear Mr Nicholas D.,

Thank you very much for staying with us and take your time to write your kind comments about the property and service. We have shared your comments to our associates to continue encouraging them, especially to Kevin, who i agree is a real asset to this property!

We all wish to welcome you back very soon!

Thank you once again and best regards,
Yvonne

Rooms Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 May 2014

Having stayed in many Shanghai hotels in the past The Banyan Tree is a welcome relief and worth travelling to stay in. From the moment you arrive the staff and ambience are exceptional. With views of the Bund to die for and a world class spa it is truly a must stay hotel

Room Tip: make sure you pay the extra for a room higher up with better views
  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank richard n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YvonneDeSuner, Manager at Banyan Tree Shanghai On The Bund, responded to this reviewResponded 29 May 2014

Dear Mr Richard N,

Thank you for staying with us and taking your time to write your comments. We very much appreciate and we truly hope that we are your choice for your next Shanghai visit.

Best wishes,
Yvonne

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 May 2014 via mobile

Stayed only one day in the room with a view of the Bund. Stunning view it has! Not like many hotels have only partial or boring view of the river.

Service all good and attentive. Not yet tried their spa to comment. Selection at breakfast is not very large in comparison to many similar level of hotels in Shanghai.

The lifts to guest rooms are very dark. You can hardly see where to touch the card so to press your floor button.

Stayed: May 2014, travelled with family
Thank regleung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YvonneDeSuner, Manager at Banyan Tree Shanghai On The Bund, responded to this reviewResponded 14 May 2014

Dear valued guest,

Thank you for your time writing your review, we are very pleased to read that you liked the hotel and you enjoyed your stay. We have noted your comment about the darkness of the lifts and we will take some actions accordingly.

We all look forward to welcome you again, and hopefully next time you can stay with us for more than one night!

Thank you once again for your generous comments and all our best wishes!

Best regards,
Yvonne

Rooms Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews