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“Good building and structure, services to be improved”

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Sheraton Shanghai Waigaoqiao Hotel
Ranked #35 of 5,161 Hotels in Shanghai
Certificate of Excellence
Reviewed 21 August 2013

I've been in the hotel several time in the hotel for business purpose. The room is ok, well furnished and everything working. The check in/out: very long time to close the process, to be speeded up. Also the restaurant in the evening offer few international food solutions.

  • Stayed: June 2013, travelled on business
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1  Thank giulong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
外高橋喜來登酒店, SheratonShanghai3781 at Sheraton Shanghai Waigaoqiao Hotel, responded to this reviewResponded 23 August 2013

Dear giulong,
Thanks for your comments of our hotel, we will improve our training to provide fast Checkin/out service. Our hotel is very convenient to connect to Lujiazui only five minutes’ walk to the No.6 metro station.
Currently our hotel Restaurants have promotion for Buffet dinner Buy One Free One.
We will always welcome you to stay at our Sheraton Shanghai Waigaoqiao Hotel next time.

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109 - 115 of 337 reviews

Reviewed 10 March 2013

I stayed at the Sheraton Shanghai Waigaiqiao for the first time March 1-8. The hotel itself is very nice and ultra modern. The rooms are spacious and comfortable. The entire staff are friendly and attentive. The food and service in the restaurants are very good, and the meeting rooms are well equipped and functional. The hotel's location is not ideal. While convenient to the Free Trade Zone for business, there is really very little within walking distance - and it is a long taxi ride in to Pudong for access to restaurants and shopping. All things considered - I will probably stay here again on a future visit.

  • Stayed: March 2013, travelled on business
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Thank Photoguy4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
外高橋喜來登酒店, Manager at Sheraton Shanghai Waigaoqiao Hotel, responded to this reviewResponded 11 March 2013

Thank you for your comments with our new hotel in Waigaoqiao area, our hotel facility and services are warm to every guest stay at our Sheraton Shanghai Waigaoqiao Hotel, now we also have the Food & Beverage Lunch promotion starting from RMB108.00 per person (Bay Leaf/Miyabi/Yue) for your kind consideration, hope you will stay at our hotel again.

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Reviewed 15 February 2013

Although this hotel is as Waigaoqiao area but its very convenient to the Shanghai Pudong International airport just take 30 minutes drive and also with the No. six metro line station:Waigaoqiao Free Trade Zone (North) The hotel lobby's lights are so unique like the lotus. All day dining restaurant called Bay Leaf: set up use the Chinese classic style provide delicious foods taste good. Stay in at the hotell basic room level also have the TOTO bathtub setup with separate shower. Suddenly you will forget busy day and have the good rest. Convenient traffic to hotel with good service,relax yourself at the Sheraton Shanghai Waigaoqiao Hotel.

Room Tip: High Floor room are have the nice view
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  • Stayed: February 2013, travelled on business
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1  Thank Hazel N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
外高橋喜來登酒店, Online Marketing Manager at Sheraton Shanghai Waigaoqiao Hotel, responded to this reviewResponded 26 February 2013

Thank you for your comments with our new hotel in Waigaoqiao area, our hotel facility and services are warm to every guest stay at our Sheraton Shanghai Waigaoqiao Hotel, now we also have the Food & Beverage promotion only RMB108.00 per person at Bay Leaf for your kind consideration and we are going to do other valuable promotions coming up next will always welcome you stay at our hotel again.

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Reviewed 31 January 2013

As a business guest, many thanks for Sheraton Waigaoqiao brings me the best service and best feeling. Even it was a new opening hotel, but all staffs are professional and enthusiastic. Especially their online service. Efficient rapid and timely. Looking forward to stay in here again.

Room Tip: Premier suite is value for money. It is a corner suite, large and sunny.
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  • Stayed: January 2013, travelled on business
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Thank Hanson1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
外高橋喜來登酒店, Caroline Wang at Sheraton Shanghai Waigaoqiao Hotel, responded to this reviewResponded 26 February 2013

Thank you for your comments with our new hotel in Waigaoqiao area, our hotel facility and services are warm to every guest stay at our Sheraton Shanghai Waigaoqiao Hotel, now we also have the Food & Beverage promotion only RMB108.00 per person at Bay Leaf for your kind consideration and we are going to do other valuable promotions coming up next will always welcome you stay at our hotel again.

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Reviewed 29 January 2013

the rooms is very clean, also the service of front desk is very good, also the price is very nice for the travel people. the food for the west restaurant is very fresh and nice.If possible I like to stay in that hotel again.

Room Tip: room to see the yangzhi river
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  • Stayed: January 2013, travelled on business
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Thank Kevin Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
外高橋喜來登酒店, Caroline Wang at Sheraton Shanghai Waigaoqiao Hotel, responded to this reviewResponded 26 February 2013

Thank you for your comments with our new hotel in Waigaoqiao area, our hotel facility and services are warm to every guest stay at our Sheraton Shanghai Waigaoqiao Hotel, now we also have the Food & Beverage promotion only RMB108.00 per person at Bay Leaf for your kind consideration and we are going to do other valuable promotions coming up next will always welcome you stay at our hotel again.

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Reviewed 14 December 2012

It is the tallest building at the Gate No.2 of Waigaoqiao Free Trade Zone with walking distance. Hotel decoration set up a lot of antique not only at hotel public area but also at the rooms. These antique are made by rosewood carving as well as the blue and white porcelain and embroidery. Looking around from hotel lobby to the restaurant and then to the deluxe room it always give me the unique feelings! Next time will bring my friends come over here to share the wonderful experience.

Room Tip: Rooms are all very new and clean with TOTO in bathroom
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  • Stayed: December 2012, travelled solo
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Thank Cissy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
外高橋喜來登酒店, Caroline Wang at Sheraton Shanghai Waigaoqiao Hotel, responded to this reviewResponded 26 February 2013

Thank you for your comments with our new hotel in Waigaoqiao area, our hotel facility and services are warm to every guest stay at our Sheraton Shanghai Waigaoqiao Hotel, now we also have the Food & Beverage promotion only RMB108.00 per person at Bay Leaf for your kind consideration and we are going to do other valuable promotions coming up next will always welcome you stay at our hotel again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed yesterday
Google Translation

  • Stayed: December 2017, travelled on business
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Thank yaopengtao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sheraton Shanghai Waigaoqiao Hotel

Address: 28 Jilong Road China | Pilot Free Trade Zone, Shanghai 200131, China
Region: China > Shanghai Region > Shanghai > Waigaoqiao
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #35 of 5,161 Hotels in Shanghai
Price Range: £60 - £106 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Shanghai Waigaoqiao Hotel 4.5*
Number of rooms: 451
Official Description (provided by the hotel):
Sheraton Shanghai Waigaoqiao Hotel strategically situated in the China (Shanghai) Pilot Free Trade Zone, offers sophisticatedly designed 451 guest rooms and suites with stunning harbor view, as well as a Sheraton Club lounge on top of the hotel building and Sheraton Club rooms with upgraded amenities. The heart of the lobby features the Link at SheratonSM experienced with Microsoft(R)- a social hub where connections seamlessly take place. Additional amenities include full service restaurants and lounge, and fully equipped fitness facilities featuring the brand's revolutionary new health and fitness program, Sheraton Fitness programmed by Core Performance™. With a burst of freshness, color and variety, three food& beverage venues ranging from Chinese, Japanese and international fare provides an irresistible dining extravagant and culinary spread. Over 2600sqm meeting space include a 1000 sqm ballroom which will make us the ideal choice for every occasion from gala dinners and weddings to intimate meetings and international conferences. The hotel is conveniently connected to Lujiazui Financial District, Shanghai Pudong International Airport and major attractions by several express highways and metro lines. The Disneyland Shanghai currently under construction is only 15 minutes away from the hotel. ... more   less 
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