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“We loved this property”

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Sheraton Shanghai Waigaoqiao Hotel
Ranked #20 of 5,105 Hotels in Shanghai
Certificate of Excellence
Bayonne, New Jersey
Level 6 Contributor
394 reviews
204 hotel reviews
common_n_hotel_reviews_1bd8 192 helpful votes
“We loved this property”
Reviewed 26 November 2013

This hotel will be even more popular as the city expands around it. We arrived late but all of our request were met with perfection. The hotel staff is new so they are still learning about SPG Platinum benefits. For example, the late night staff didn't ask if I wanted my 500 welcome points. The rooms are brand new and spacious, the lobby is beautifully decorated and although the lounge was closed, they had a good spread of food and drinks for executive members in the lobby area. There was a mix up with my package being delivered to the hotel. I recommend calling the concierge and insuring that they receive your package. Luckily, the hotel staff worked hard to find the package that I mailed earlier. Overall, I would stay here again. I didn't get a chance to try the restaurants out but I am sure they will be tasty.

Room Tip: Make sure to get upgraded.
See more room tips
  • Stayed November 2013, travelled on business
    • Value
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Helpful?
Thank Lewis C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
外高橋喜來登酒店, Reservation Manager at Sheraton Shanghai Waigaoqiao Hotel, responded to this review, 27 November 2013
Dear Lewis,
Greetings from Sheraton Shanghai Waigaoqiao Hotel, thank you for choosing us and share your experience.
Your comments and tips are really helpful to motivate us, also we will enhance staff training in the next work especially for SPG till perfection . Looking forward to see you again in near future.
Warmest Regards!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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291 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (25)
Date | Rating
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  • Chinese (Simplified) first
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English first
Melbourne, Australia
Level 4 Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 28 October 2013

We travelled in a group and found this hotel exceeded our wildest dreams
As the door opened on our room we gasped in delight : everything was of the highest order from the decor to the thoughtful comfort provisions to the electronic control of curtains and bath plug and bathroom television
A secluded toilet was also appreciated in the bathroom as was the marvellous presentation of returned laundry
Service was unobtrusive but ever present making this the best hotel we stayed in China

  • Stayed October 2013, travelled with friends
    • Value
    • Location
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Helpful?
1 Thank Margaret E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
外高橋喜來登酒店, Reservation Manager at Sheraton Shanghai Waigaoqiao Hotel, responded to this review, 31 October 2013
Dear Margaret,

Greetings from Sheraton Shanghai Waigaoqiao Hotel, thank you for choosing us and share your experience.
We would really appreciate your compliments which more than better to motivate us. and we are looking forward to see you again in near future.

Warmest Regards!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Raleigh, NC
Level 6 Contributor
145 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 27 October 2013

I recently stayed at this Sheraton in Shanghai. If you are having a conference and want to make sure the people attend this is the place for you. The rooms are nice. The staff is excellent, and there is nothing nearby for people to wonder to. It takes 40 to 60 minutes to get to Shanghai downtown from this Sheraton. There is a Starbucks across the street and one Japenese restaurant outside of eating at the hotel. If you are there for pleasure properly not the right place. However, if you are there for working it is very nice.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Gregory M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
外高橋喜來登酒店, Reservation Manager at Sheraton Shanghai Waigaoqiao Hotel, responded to this review, 31 October 2013
Dear Gregory,

Greetings from Sheraton Shanghai Waigaoqiao Hotel, thank you for choosing us and share your experience.
Also, regarding the location issue which you mentioned far from town, kindly let you know that our concierges are more than happy to help you on a shorter and convenience way to reach town, please do not feel hesitate to ask them for your next stay. We are looking forward to see you again in near future.

Warmest Regards!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portland, Oregon
Level 5 Contributor
72 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 10 October 2013

This hotel is great, great staff, great restaurant, great rooms, but for now anyway located in a very strange area. Part of the Shanghai Free Trade zone, this hotel is somewhat isolated from the rest of Shanghai. Seems there are many plans for this area, and things are being bulit and constructed, but right now (Oct 2013) my first reaction was where are the people! So time will tell, in 4 or 5 years this may be a very busy area.

The hotel is about 40 minute taxi ride from Downtown, there is a subway line very close. But if your a tourist looking to see the sights of Shanghai this may not be the hotel for you.There do not seem to be any other restaurants (than the ones in the hotel) in the immediate area, but there are some a short taxi ride away, near another major band hotel. There is a Starbuck's right across the street.

But on the good side, the Hotel and its staff are excellent!

Room Tip: Quiet place right now, can get a lot of work done, In the Shanghai Free Trade Zone, not sure if any...
See more room tips
  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HeadsUp737
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
外高橋喜來登酒店, Public Relations Manager at Sheraton Shanghai Waigaoqiao Hotel, responded to this review, 18 October 2013
Greetings from Sheraton Shanghai Waigaoqiao Hotel, thank you for choose us and share your experience. We would really appreciate your compliments which more than better to motivate us. Also, your identification of our hotel is really precise but not exact- “Built for the Future!” As preparation of China (Shanghai) Pilot Free Trade Zone are entering the final stage ahead of its unveiling ceremony on 29 September 2013. The new zone could lead to the liberalization of more than a dozen industries and hoped to attract more foreign investment, banking services, insurance and more creative technologies.This ground-breaking project has been tempting number of business leaders and financial experts shape their future plans that target the Chinese market. And here we are, we just strategically situated in the Zone, as you already aware of, marks the Introduction of the iconic brand to the bustling Zone. We are more than happy to show our warm hospitality to nation widely. Thank you again for your compliments and we are looking forward to see you again in near future.

Warmest Regards!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
castagnito (cn)
Level 5 Contributor
51 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 21 August 2013

I've been in the hotel several time in the hotel for business purpose. The room is ok, well furnished and everything working. The check in/out: very long time to close the process, to be speeded up. Also the restaurant in the evening offer few international food solutions.

  • Stayed June 2013, travelled on business
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    • Cleanliness
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Helpful?
1 Thank giulong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
外高橋喜來登酒店, SheratonShanghai3781 at Sheraton Shanghai Waigaoqiao Hotel, responded to this review, 23 August 2013
Dear giulong,
Thanks for your comments of our hotel, we will improve our training to provide fast Checkin/out service. Our hotel is very convenient to connect to Lujiazui only five minutes’ walk to the No.6 metro station.
Currently our hotel Restaurants have promotion for Buffet dinner Buy One Free One.
We will always welcome you to stay at our Sheraton Shanghai Waigaoqiao Hotel next time.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level 5 Contributor
73 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 10 March 2013

I stayed at the Sheraton Shanghai Waigaiqiao for the first time March 1-8. The hotel itself is very nice and ultra modern. The rooms are spacious and comfortable. The entire staff are friendly and attentive. The food and service in the restaurants are very good, and the meeting rooms are well equipped and functional. The hotel's location is not ideal. While convenient to the Free Trade Zone for business, there is really very little within walking distance - and it is a long taxi ride in to Pudong for access to restaurants and shopping. All things considered - I will probably stay here again on a future visit.

  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Photoguy4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
外高橋喜來登酒店, Manager at Sheraton Shanghai Waigaoqiao Hotel, responded to this review, 11 March 2013
Thank you for your comments with our new hotel in Waigaoqiao area, our hotel facility and services are warm to every guest stay at our Sheraton Shanghai Waigaoqiao Hotel, now we also have the Food & Beverage Lunch promotion starting from RMB108.00 per person (Bay Leaf/Miyabi/Yue) for your kind consideration, hope you will stay at our hotel again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 February 2013

Although this hotel is as Waigaoqiao area but its very convenient to the Shanghai Pudong International airport just take 30 minutes drive and also with the No. six metro line station:Waigaoqiao Free Trade Zone (North) The hotel lobby's lights are so unique like the lotus. All day dining restaurant called Bay Leaf: set up use the Chinese classic style provide delicious foods taste good. Stay in at the hotell basic room level also have the TOTO bathtub setup with separate shower. Suddenly you will forget busy day and have the good rest. Convenient traffic to hotel with good service,relax yourself at the Sheraton Shanghai Waigaoqiao Hotel.

Room Tip: High Floor room are have the nice view
See more room tips
  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hazel N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
外高橋喜來登酒店, Online Marketing Manager at Sheraton Shanghai Waigaoqiao Hotel, responded to this review, 26 February 2013
Thank you for your comments with our new hotel in Waigaoqiao area, our hotel facility and services are warm to every guest stay at our Sheraton Shanghai Waigaoqiao Hotel, now we also have the Food & Beverage promotion only RMB108.00 per person at Bay Leaf for your kind consideration and we are going to do other valuable promotions coming up next will always welcome you stay at our hotel again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Shanghai Waigaoqiao Hotel

Property: Sheraton Shanghai Waigaoqiao Hotel
Address: 28 Jilong Road China (Shanghai) | Pilot Free Trade Zone, Shanghai 200131, China
Region: China > Shanghai Region > Shanghai > Waigaoqiao
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #20 of 5,105 Hotels in Shanghai
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Sheraton Shanghai Waigaoqiao Hotel 4.5*
Number of rooms: 451
Official Description (provided by the hotel):
Sheraton Shanghai Waigaoqiao Hotel strategically situated in the China (Shanghai) Pilot Free Trade Zone, offers sophisticatedly designed 451 guest rooms and suites with stunning harbor view, as well as a Sheraton Club lounge on top of the hotel building and Sheraton Club rooms with upgraded amenities. The heart of the lobby features the Link at SheratonSM experienced with Microsoft(R)- a social hub where connections seamlessly take place. Additional amenities include full service restaurants and lounge, and fully equipped fitness facilities featuring the brand's revolutionary new health and fitness program, Sheraton Fitness programmed by Core Performance™. With a burst of freshness, color and variety, three food& beverage venues ranging from Chinese, Japanese and international fare provides an irresistible dining extravagant and culinary spread. Over 2600sqm meeting space include a 1000 sqm ballroom which will make us the ideal choice for every occasion from gala dinners and weddings to intimate meetings and international conferences. The hotel is conveniently connected to Lujiazui Financial District, Shanghai Pudong International Airport and major attractions by several express highways and metro lines. The Disneyland Shanghai currently under construction is only 15 minutes away from the hotel. ... more   less 
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