We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Flawless Hotel Experience”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Mandarin Oriental Pudong, Shanghai
Ranked #1 of 5,104 Hotels in Shanghai
Certificate of Excellence
Shanghai, China
Level 1 Contributor
3 reviews
“Flawless Hotel Experience”
Reviewed 9 April 2014

Stayed here a couple of times this year to escape the hustle and bustle of Shanghai and both times was blown away by the fantastic service and facilities. I stayed in the Mandarin river view room which had fantastic views across the river at sunset. The room was extremely comfortable and spacious, the ambiance and decoration were also wonderful. The food provided in the Club Lounge buffet was delicious, something for everyone, even a fussy vegetarian like me! I also enjoyed a wonderful morning in the pool and SPA which included dry sauna and steam room, and even thought of the details like iced towels and heated relaxation chairs. The hotel is also well-located close to the Subway and to the river, allowing for easy access into town or lovely afternoon walks on the riverside promenade. The best part was the attentive and genuinely friendly service provided by all members of staff, making me feel welcome and cared for.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jasmine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MO_Pudong, Manager at Mandarin Oriental Pudong, Shanghai, responded to this review, 11 April 2014
Dear Jasmine B,

Thank you very much for your positive comments about Mandarin Oriental Pudong, Shanghai! We are delighted to learn about your appreciation of our high level of service and hotel facilities. We look forward to welcoming you back to our hotel for another fantastic experience.

Yours Sincerely,

Massimiliano Binda
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,273 reviews from our community

Traveller rating
    1,125
    122
    21
    4
    1
See reviews for
199
305
76
487
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (230)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
London, United Kingdom
1 review
Reviewed 7 April 2014

This hotel was absolutely amazing, I loved every minute of my stay. The staff were incredible - so attentive and they knew my name as soon as I arrived, were happy to chat (and practice my terrible chinese!) and generally all round lovely. The room was fabulous and spacious, had an amazing view of the iconic Shanghai financial district skyline, even had a bathtub looking out over the skyline. Bed was by FAR the most comfortable I've ever had in China.

We also took advantage of the spa facilities, which were great. Very quiet and relaxing, lovely massage pool, sauna and steam room.

Although this hotel is in the financial district, it's only a 10 minute taxi from the Bund / short walk to the underground and then one stop. There's also plenty to do and see in the financial district.

This hotel has set the mark for luxury, attention to detail, and all around wonderfulness. I cannot recommend it enough!

Room Tip: Get a room facing north towards the Pearl Tower for unparalleled sunset views
See more room tips
  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tori_S1990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 4 Contributor
47 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 5 April 2014 via mobile

This was a wonderful hotel. Very beautiful, great service attention to detail. Enjoyed this. One caveat is that it is in business area. If you wish to go to the Bund it is a ride. Otherwise it is Mandarin Oriental at its best. So much better than their Hong Kong hotels which I do not like

Stayed April 2014, travelled on business
Helpful?
Thank Summ111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
1 review
Reviewed 5 April 2014

I’ve stayed in many hotels across Shanghai but the Mandarin Oriental Pudong reset my benchmark for a 5 star experience. From the moment you arrive, the attention to detail and the quality of service provided by the staff is second to none. The rooms are very spacious and offer all the required and unexpected amenities including an incredible assortment of adaptors and cables for all of your electronic gadgets and gizmos.

The Club lounge is a must if you plan to spend a significant amount of time in the hotel or if you’re travelling with your spouse. It’s a fantastic relaxing space to unwind, read a book, have a glass of wine or just distress after a long day. The staff members are all attentive and very welcoming.

If you are looking for a gym and pool this is the best I’ve seen in an urban hotel. Typically hotels take a careful photo across the gym in to a mirror so that the space looks twice as big. That’s not the case here - they have plenty of cardio machines; exercise stations; free weights; jump ropes, there is a separate studio (with classes) that even has boxing gloves and sparring pads... And let’s not forget the pool. A proper pool – 25meters and heated and the changing area has steam and sauna rooms. It's open 24 hours a day so jetlag or sù zuì recovery has never been so easy.

I could go on and on but having stayed at more than a dozen different 5 star hotels across Shanghai there is really no need to look elsewhere.

Room Tip: I recommend upgrading to Club access
See more room tips
  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bruce W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nassau, Bahamas
Level 5 Contributor
60 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 April 2014

We have been to various Mandarin Oriental Hotel and are unwed to the excellent service proved by them. The Mandarin Oriental confirmed our experience. We booked a Club Room and the room was spacious with a lovely view of the river. The lounge is excellent and the staff ready to satisfy all your wished. We would like to express our thanks to all the staff for making our stay so comfortable.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bahamas333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MO_Pudong, Manager at Mandarin Oriental Pudong, Shanghai, responded to this review, 11 April 2014
Dear bahamas333,

Thank you very much for this magnificent review of Mandarin Oriental Pudong, Shanghai! We are most grateful about your appreciation of our facilities and high level of service. Meanwhile, we very much look forward to welcoming you back to our hotel.

Yours sincerely,

Massimiliano Binda
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 31 March 2014

Had a great weekend at the hotel. Rooms are gorgeously appointed (all of the rooms have the latest technology installed), the staff are excellent and I particularly enjoyed the spa. We had an amazing time, would highly recommend it to others. I loved this hotel!

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MrPanda212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MO_Pudong, Hotel Manager at Mandarin Oriental Pudong, Shanghai, responded to this review, 2 April 2014
Dear MrPanda212,

Thank you very much for your positive comments about Mandarin Oriental Pudong, Shanghai! We are delighted to learn about your appreciation of our high level of service and hotel facilities. We look forward to welcoming you back to our hotel for another fantastic experience.

Yours Sincerely,

Massimiliano Binda
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ann Arbor, Michigan
1 review
Reviewed 30 March 2014

The first seven nights:
Elegant, sophisticated, high level of professionalism in hotel business - all what I expected and received at this hotel.
Airport arrival - Hotel car pickup and luggage handling by hotel personal, relaxing drive.
Smooth & personalized check-in process from the moment stepping out from the car - greeted by guest assistance and immediatelly escorted to my room. Personalized passport and room amenities information - very nice after twenty hours travel!
Large sized room, comfortable bed, elegant bathroom amenities, excellent cleaning service.
Breakfast at the LG level restaurant - a perfect start for long days. Huge selection of oriental and continental cuisine, non-stop service by weiters, breakfast made by order quickly.
From the second day on I was greeted by my name everywhere - at the lobby, in the restaurant - nice feeling!
Exchanged currency at the lobby desk several times - swift and correct service. The desk manager Viki was my favorite - she organized all my requests on the highest quality level on the shortest possible time - excellent job!
Concierge service is top of the line - ordered tickets, cabs - immediate response and result. Very effective.
The Second single night:
After I returned to Mandarin Oriental Hotel - from a two city trip in two other hotels - I were geeated as I'm returning home - and it was really felt on that way!
And on my surprise, I was upgraded to Club Member level with privilages - that was very nice gesture by hotel management - perfect closure for a long trip.
Summary:
I will returning about a few months again - to my new home in Shanghai - Mandarin Oriental Hotel.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bela M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MO_Pudong, Hotel Manager at Mandarin Oriental Pudong, Shanghai, responded to this review, 2 April 2014
Dear Bela M,

Thank you very much for your positive comments about Mandarin Oriental Pudong, Shanghai! We are delighted to learn about your appreciation of our high level of service. My colleagues and I look forward to the immense pleasure of welcoming you back to Mandarin Oriental Pudong, Shanghai in the not too distant future.

Yours sincerely,

Massimiliano Binda
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Shanghai hotels
Lujiazui
The Ritz-Carlton Shanghai, Pudong
The Bund
Waldorf Astoria Shanghai on the Bund
Lujiazui
Four Seasons Shanghai Pudong
Four Seasons Shanghai Pudong
#2 of 5,104 in Shanghai
631 reviews
Show Prices
Show Prices
Show Prices
People’s Square
Shanghai Marriott Hotel City Centre
The Bund
Fairmont Peace Hotel
Fairmont Peace Hotel
#7 of 5,104 in Shanghai
1,971 reviews
The Bund
Les Suites Orient, Bund Shanghai
Show Prices
Show Prices
Show Prices

Been to Mandarin Oriental Pudong, Shanghai? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mandarin Oriental Pudong, Shanghai

Property: Mandarin Oriental Pudong, Shanghai
Address: 111 Pudong Road Pudong, Shanghai 200120, China
Phone Number:
Region: China > Shanghai Region > Shanghai > Lujiazui
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5,104 Hotels in Shanghai
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Mandarin Oriental Pudong, Shanghai 5*
Number of rooms: 362
Official Description (provided by the hotel):
Located on the east bank of the Huangpu River, amidst the dramatic skyline of the Lujiazui financial district, Mandarin Oriental Pudong, Shanghai redefines luxury waterfront living in Shanghai. With an unrivaled location, legendary service and world-class facilities, the 362-room hotel and 210 fully serviced executive apartments are poised to become Shanghai's most desirable address. The hotel features 318 spacious guestrooms and 44 suites and is also home to the largest and most expensive Presidential Suite in Shanghai, spanning 788 square metres with a sky garden terrace and magnificent river views. The 210 luxury furnished apartments - from studio to three bedrooms - are Shanghai's only fully serviced riverside residences, and are designed to offer the ultimate in luxury and comfort. Chef Richard Ekkebus of the two-Michelin starred Amber at The Landmark Mandarin Oriental, Hong Kong, will preside at the hotel's Fifty 8° Grill, and Shanghainese celebrity chef Tony Lu will be at the helm of Chinese restaurant Yong Yi Ting. All-day kitchen Zest, Qi Bar, Riviera Lobby Lounge and The Mandarin Cake Shop complete the essential dining options for business and leisure. The Spa at Mandarin Oriental Pudong, Shanghai offers guests Mandarin Oriental's renowned signature therapies and advanced beauty and holistic wellness treatments within a soothing Zen oasis. Additional recreational facilities at Mandarin Oriental Pudong, Shanghai include a fully equipped Fitness & Wellness Centre with a Kinesis wall and Maya Fit virtual trainers; a 25-metre indoor swimming pool; and a thermal bathing facility. The hotel is also perfectly placed for exclusive meetings and conferences in Shanghai. A selection of multi-functional event spaces includes a Grand Ballroom hosting 500 guests, an Oriental Ballroom for 250 guests, plus eight versatile meeting rooms. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Mandarin Oriental, Booking.com, Expedia, Agoda, Odigeo, Ctrip TA, Hotels.com, HotelQuickly, Evoline ltd, Ebookers, Cancelon and getaroom.com so you can book your Mandarin Oriental Pudong, Shanghai reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing