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Mandarin Oriental Pudong, Shanghai
Ranked #2 of 5,205 Hotels in Shanghai
Certificate of Excellence
Reviewed 1 July 2014

I stayed at the Mandarin Oriental for a few nights on a special trip with my wife. We wanted to explore Shanghai, which I knew only from business, and which she hadn't visited. We wanted somewhere wonderful to stay, and we found it at the Mandarin Oriental.

This is an outstanding hotel that delivers on the Mandarin Oriental service and attention to detail ethos in almost every way. I say almost, because we had a couple of minor glitches on arrival, but these just created the opportunity for the management to respond instantly and put them right, and more, and for that we were impressed.

The hotel is very modern, but luxuriously appointed in typically understated Mandarin Oriental style. The service is perfect - friendly, helpful but almost instantaneous. The manager and the concierges were helpful, and gave us good advice for getting around, booked tickets, made reservations and more.

Even the staff in the bar were friendly and chatty, which was interesting.

The hotel had a local area car that would just take us to places nearby, like the station or the shopping centres down the road.

The hotel is situated in a slightly remote location in Pudong - a good 10-15 minute walk from the nearest tube station, and in an area that was completely dead at the weekend, because it is essentially a business district, so if you want the humming vibe of Shanghai, this isn't the place. But if you're after an oasis to relax after a long day at work or exploring, this hotel is hard to match.

  • Stayed: June 2014, travelled on business
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1  Thank s0s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MO_Pudong, Hotel Manager at Mandarin Oriental Pudong, Shanghai, responded to this reviewResponded 7 July 2014

Dear s0s,

Thank you for staying with us at Mandarin Oriental Pudong, Shanghai and we greatly appreciate your detailed feedback which have been shared with our team. In reference to your comment on the hotel location, we are pleased to let you know that the hotel provides complimentary single-way shuttle service within the Lujiazui district for our guests. Apart from the above, I am glad that you had an enjoyable stay with us and greatly appreciate your kind patronage. My colleagues and I look forward to the immense pleasure of welcoming you back to Mandarin Oriental Pudong, Shanghai in the not too distant future.

Yours sincerely

Massimiliano Binda
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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700 - 706 of 1,428 reviews

Reviewed 30 June 2014

We have just stayed here for our city trip in Shanghai, 1st time Shanghai. This is an absolute fabulous hotel.
From the arrival we were immediately greeted with our names and brought to our suite in seconds. Special attention during the reservation was taken care of.
Rooms have great views on the river and are well decorated and high standard. Hotel facilities are spotless and all staff is doing their utmost to make your stay comfortable & relaxing. They even provide taxi cards with Chinese explanation of the addresses where you need to go and of course the way back….
5-star in every way….

Room Tip: if you can...River view suite.
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  • Stayed: June 2014, travelled as a couple
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1  Thank VF0930
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MO_Pudong, Hotel Manager at Mandarin Oriental Pudong, Shanghai, responded to this reviewResponded 1 July 2014

Dear VF0930,

Thank you very much for your positive comments about Mandarin Oriental Pudong, Shanghai! We are delighted to learn about your appreciation of our high level of service and hotel facilities. We look forward to welcoming you back to our hotel for another fantastic experience.

Yours sincerely,

Massimiliano Binda
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2014

We stayed at the Mandarin Oriental a few weeks ago to belatedly celebrate my husbands birthday, and what a treat it was! Everything, from the moment we checked in, till we checked out, was absolutely first class. Nothing was too much trouble for the staff and in many cases went way beyond the call of duty. We stayed in a river view club room which I'd highly recommend, although I am sure all rooms in this hotel are of a very high standard. The location is handy for the Metro.....about 10mins walk. If you don't feel up to the walk, the hotel courtesy car will drop you at the station. The Metro is easy to use and a great way to get around and meet local people. It's also incredibly cheap.

Room Tip: River view club room was wonderful but as stated in my review, I'm sure all rooms are of a very...
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  • Stayed: May 2014, travelled as a couple
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Thank HKSandra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MO_Pudong, Hotel Manager at Mandarin Oriental Pudong, Shanghai, responded to this reviewResponded 1 July 2014

Dear 9milton,

Thank you for your kind review of Mandarin Oriental Pudong, Shanghai. We are delighted to hear that you have had such a wonderful time with us, and that you appreciate the hospitality offered by our professional team. I have shared your comments with our colleagues and they are very motivated by your positive feedback. Hope we can welcome you and your family back before long.

Yours sincerely,

Massimiliano Binda
Hotel Manager

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Reviewed 26 June 2014

I have stayed at several hotels in Shanghai on business over the past several years. The Mandarin is by far at the top of the list. Excellent service, friendly staff that anticipates your needs and gorgeous accommodations. I will certainly be back.

  • Stayed: June 2014, travelled on business
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Thank J. Bruce R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 June 2014

I spent 5 days/4 nights on a recent business trip to Shanghai. This hotel is truly 5-star ... the rooms are great (large with comfortable beds), the service is first class, the hotel staff spoke excellent English, and the location is very convenient.

  • Stayed: June 2014, travelled on business
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Thank Michael_and_Kristine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 June 2014

My first stay in a Mandarin Oriental, but I hope it won't be the last. It has now set the standard to which all other hotels will be judged by! The service was just exceptional- before you had a chance to think of the question it was quietly and unobtrusively provided for you, it was uncanny!the decor and facilities are just beautiful. We had the swimming pool (huge) to ourselves most of the time- benefits of using a hotel in the business district, I suppose. The rooms were gorgeous, with every amenity you need. Ask for a river view.
The club lounge served the most delicious afternoon teas.
Nothing was too much trouble. I can't recommend this hotel highly enough. We have gone from Shanghai to Beijing and are now staying in a Fairmont hotel which, whilst good, can not even compare to the standard of the Mandarin Oriental so we are missing it all the more!
Worth saving up to go to.

Room Tip: Go for Club membership. Worth the extra as it then gives you complimentary breakfast, lunch, afterno...
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  • Stayed: June 2014, travelled as a couple
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1  Thank L0uCardiff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 June 2014

It is a truly luxurious hotel. The room was very spacious, well laid out and had a great view of the Shanghai Pearl Tower. Bed was very comfortable and huge. Breakfast and Lunch was stocked with a great variety of choices, very good quality food. There was Chinese, Indian, Japanese and Continental. While the hotel is not in PuXi where you would find more buzz, it is only a 15 minute (absent traffic jams) taxi ride away. The hotel provides free van shuttle to a nearby mall, Superbrand. Wifi was available almost everywhere in the hotel at no extra charge. Appreciated that we arrived way before official check in time and the staff was able to find rooms for us.

  • Stayed: February 2014, travelled on business
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1  Thank lspsl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MO_Pudong, Hotel Manager at Mandarin Oriental Pudong, Shanghai, responded to this reviewResponded 24 June 2014

Dear Ispsl,

Thank you very much for your positive comments about Mandarin Oriental Pudong, Shanghai! We are delighted to learn about your appreciation of our high level of service and hotel facilities. We look forward to welcoming you back to our hotel for another fantastic experience.

Yours sincerely,

Massimiliano Binda
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mandarin Oriental Pudong, Shanghai

Address: 111 Pudong Road Pudong, Shanghai 200120, China
Phone Number:
Region: China > Shanghai Region > Shanghai > Lujiazui
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5,205 Hotels in Shanghai
Price Range: £181 - £314 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mandarin Oriental Pudong, Shanghai 5*
Number of rooms: 362
Official Description (provided by the hotel):
Located on the east bank of the Huangpu River, amidst the dramatic skyline of the Lujiazui financial district, Mandarin Oriental Pudong, Shanghai redefines luxury waterfront living in Shanghai. With an unrivaled location, legendary service and world-class facilities, the 362-room hotel and 210 fully serviced executive apartments are poised to become Shanghai's most desirable address. The hotel features 318 spacious guestrooms and 44 suites and is also home to the largest and most expensive Presidential Suite in Shanghai, spanning 788 square metres with a sky garden terrace and magnificent river views. The 210 luxury furnished apartments - from studio to three bedrooms - are Shanghai's only fully serviced riverside residences, and are designed to offer the ultimate in luxury and comfort. Chef Richard Ekkebus of the two-Michelin starred Amber at The Landmark Mandarin Oriental, Hong Kong, will preside at the hotel's Fifty 8° Grill, and Shanghainese celebrity chef Tony Lu will be at the helm of Chinese restaurant Yong Yi Ting. All-day kitchen Zest, Qi Bar, Riviera Lobby Lounge and The Mandarin Cake Shop complete the essential dining options for business and leisure. The Spa at Mandarin Oriental Pudong, Shanghai offers guests Mandarin Oriental's renowned signature therapies and advanced beauty and holistic wellness treatments within a soothing Zen oasis. Additional recreational facilities at Mandarin Oriental Pudong, Shanghai include a fully equipped Fitness & Wellness Centre with a Kinesis wall and Maya Fit virtual trainers; a 25-metre indoor swimming pool; and a thermal bathing facility. The hotel is also perfectly placed for exclusive meetings and conferences in Shanghai. A selection of multi-functional event spaces includes a Grand Ballroom hosting 500 guests, an Oriental Ballroom for 250 guests, plus eight versatile meeting rooms. ... more   less 
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