I recently traveled to Shanghai with a friend and my husband. We chose to stay at this hotel because of the location, prices and photos we found from our research online. We decide to take a taxi from the airport to our hotel, I recommend printing out the address of your destination in chinese as the taxi driver had no idea what we were saying, despite the fact that we had a map with the location. The driving in Shanghai is pretty much a free for all and not many people (if any) follow any road rules. We were on edge during our entire taxi ride to our hotel. Once we arrived the door man was not too keen on helping us take our luggage out of the taxi and up to the lobby. There are only stairs and no ramp to the entrance. Once we were inside it looked like a nice hotel with a bar and dining hall on the same level as the lobby. The front desk person was not too friendly and quite annoyed to even be helping us to check in. We had to fill out quite a bit of paperwork by hand as it looks like they have not updated their software to allow quick and easy online check in. When we got up to our rooms the hall way smelled of toxic chemicals and our rooms smelled as though a smoker had lived there for quite sometime. Just about everyone smokes cigarettes in Shanghai and they allow them to do so indoors ( this explains the stale smoke smell in our rooms). They at least gave us rooms that faced inside which helps with the noise of the traffic outside. The drivers are not shy to use their horn, everyone honks all the time and always here. On our first night at this hotel after finding a place to eat we decided to grab a drink at the bar before heading over the Bund. Upon entering the bar we heard sobbing from behind one of the pillars. Once we took our seats we could see a girl who was obviously distraught about something that had hapened to her earlier in the day. Different staff members kept coming over to her to try and console her. After about 5 minutes of this she finally stood up, still crying and mumbling in chinese. What happend next was unexpected! She quietly opened the side door for the entrance to the bar area, walked over to a drawer and took out a giant knife and proceeded to wave it around at the staff members. Luckily, they were able to fetch the knife from her before she hurt herself or anyone else, to only put it back in the same drawer!! We quickly paid our bill and left for the Bund. When it came to breakfast the choices were slim and some items looked questionable. They also gave my husband an I a room with two twin beds, which we had to move together and have the european hotel sleeping experience of the dreaded crack ! The staff was not too eager to help their guests when they needed certain items such as toilet paper. I called housekeeping 3 times and they could barely understand me, they would say the someone was on their way and on one ever came. I finally walked over to their office to find a random staff member ( non-housekeeping) lounging while smoking his cigarette. I literally had to show him what I needed as he could not understand a word I was saying. He looked through all the cabinets for toilet paper to no avail. I finally ended up calling the front desk and asking them to send someone over with toilet paper. About fifteen minutes later a very annoyed looking woman came to our door with a roll of toilet paper. She did nto say a word to me and just stuck the toiler paper roll in my hand and walked away. Towards the end of our stay we had been out and about all day and returned to freshen up for dinner. When we went to open our doors the keys would work. When we came down to the front desk they told us we were locked out because we only paid for 4 night and not 5. Although our confirmation said otherwise as well as the dates shown on the key card envelope upon check-in. Unfortunately we could not get to those items to prove it to them because they were in our rooms. We ended up being charged 1000 RMB in order to have access to our rooms again. We had to dispute this charge when we checked out and were were credited back the charge, but still had to pay additional funds for 2 minutes of internet usage ( which did not work) and breakfast. I wold not recommend staying here if you plan to travel to Shanghai. Stay in the French Consessions are of Shanghai. There are more young people there, more restaurants and bars and it was a little bit cleaner in this area as well.
- Official Description (provided by the hotel):
- OPEN again! This beautiful art deco hotel opened in 1934 designed by the famous Palmer & Turner and developed by Victor Sassoon as sister to the Cathay (Peace): we are so excited to announce its rebirth, reborn and reopen again after the massive renovation by Hirsch Bedner Associates. This iconic & historic Metropole hotel opens as the flag ship of the new Jinjiang MetroPolo mid-scale Hotel brand (already 40+ in China). This hotel is in our "Classiq" series meaning both boutique & historic along with 7 others open in the Shanghai chain. Location: almost perfect for shopping, culture, site seeing and entertainment. 14 floors, 126 chic modern art deco rooms: 8 elegant suites: 2 terrace suites with Pudong skyline views. Do I hear you say party? The brands signature plush bedding features fresh white duvets & crisp linens. Sleep deep-work smart. Shanghai Garden Restaurant serving local cuisine. EVES lobby bar with international nibbles and a full bar of adult beverages to relax. A couple of small meeting rooms; a fitness center inside the iconic & infamous American Bar of old to recharge. Eats-meats-west-buffet-breakfast to revive; FREE Evening Social at the back of ground floor restaurant daily to rekindle Afternoon Tea, lunch & dinner to refresh. Attentive staff-distinctive decor-delight your senses-inspire your imagination. Artists for life-your life! ... more less
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- Also Known As:
- Shanghai Metropole Hotel
- Metropole Hotel Shanghai