We were promised a room for 2 adults and 1 child. We got a room with a queen bed and an uncomfortable couch.
Upon check in they had us go to a top floor (the executive check-in or something of that nature) where they engaged in high pressure sales tactics and eventually laughed at me--seriously--when I insisted that we had reserved beds for 3 (this was on our reservation conformation and receipt)--they wanted us to pay much much more to get what we had reserved. We were tired and took what what they offered.
After we settled in we went down to ask for a recommendation for dinner. After someone arrived to talk to us they had only one option and were dismissive when we asked for more. We went there and no one spoke English. We pointed at things on the menu and got a best OK food (we DO eat what Chinese friends tell us is authentic Chinese food on a regular basis).
The next day I complained about our room because the couch was very uncomfortable for our child. They would not address the complaint and told us to contact the travel agent. We were only there for 1 more day so I did not want to take the time. At breakfast they insisted that our 10 year old was an adult and made us pay the full adult amount for him to eat. They have a height requirement not an age requirement for children.
For some reason we decided to take a tour of shanghai and used the desk to book another company to take us on a tour. They rushed us through the tour and when we asked questions they offered repetitive responses. The tour guide was unfriendly.
I really hope there is a better place than this. We had such a bad impression of Shanghai--one that we have not received in any other place. We travel quite a bit and this is honestly the worst experience I have had.
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- Also Known As:
- Salvo Hotel Zhongfu Shifuhui