Our flight was delayed from Guilin so we arrived very late in Shanghai. Because of that so we also arrived almost midnight at the hotel. Our tour already booked the hotel for us. 2 no smoking rooms. But turned out only one was located on no smoking floor. So we went back to the front office. They just replied "there is no more room available. The hotel was fully booked. You just check your room first!" Wow since when a front office staff can give order to hotel guests. Since it was late already we just went to our room. In the morning we reported to our guide then she could settle this and helped us move. Turn out that the hotel was gave us purposely gave us that smoking room even though they already knew that we requested for a non smoking room. A 4 stars hotel but has no manner or hospitality to their own guests. No matter how many stars you have but if you don't fix your staff's it was nothing
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- Also Known As:
- Bund Hotel Shanghai