First the good: The hotel is in the dead center of Shanghai and the views are spectacular. From our 42nd floor room, we saw Peoples' Square and beyond, day and night and that is really worth the price. As is usual for a Starwood property, most of the staff were friendly, helpful and efficient, making guests feel truly welcome. The room was well appointed, clean and comfortable, if a bit smallish.
However, the concierge staff were less than helpful when it came to information about public transportation. The final bill had a large mystery charge on it ("luxury package"), which in all fairness, was removed when I protested.
We ate in the hotel's Italian restaurant. Here the Meridien really fell down. Staff, while efficient, were cold and arrogant, the food was mediocre in quality and miniscule in quantity and the prices were extremely high relative to what one got. My guests and I were very disappointed.
In sum - excellent location, great views, most (but not all) of the staff very pleasant and helpful. Will I return to this hotel? No.
- Official Description (provided by the hotel):
- Stylish and sophisticated with an ultra-modern design, Le Royal Meridien Shanghai is one of Shanghai's tallest landmarks, and its location at the centre of Shanghai on the historic Nanjing Road East, opposite the People's Square and overlooking the Shanghai Museum and Shanghai Grand Theater, puts guests at the heart of one of the world's most exciting cities. ... more less
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- Also Known As:
- Le Royal Meridien Shanghai Hotel Shanghai
- Meridien Shanghai