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“Great location”

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Le Royal Meridien Shanghai
Ranked #36 of 5,160 Hotels in Shanghai
Certificate of Excellence
Reviewed 5 January 2014

We stayed twice in this hotel during Christmas and New Year. Excellent location with a great service. The rooms is large with a great city view. It was approved, we request for a late check-out (4:00PM) as a gold member of starwood. Will stay there again when we in Shanghai this summer. High recommended.

Room Tip: higher floors have a better view.
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  • Stayed: December 2013, travelled with family
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Thank LH20132014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leroyalmeridien_sh, General Manager at Le Royal Meridien Shanghai, responded to this reviewResponded 8 January 2014

Dear LH20132014,
We are honored to receive such positive feedback from your most recent stay at Le Royal Méridien Shanghai! For our loyal SPG members, we always do our best to exceed your expectations. I will pass on your comments to our team so that they know how much of an impact they’ve made on your stay! Looking forward to seeing you again this summer!

Have a wonderful day,
Daniel Aylmer
General Manager
Le Royal Méridien Shanghai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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973 - 979 of 2,788 reviews

Reviewed 5 January 2014

Room with a perfect view of the city centre. I've been to many Le Meridien hotels all over the world and this one is outstanding becasue of it's perfect location. Good outlets and the Sunday Brunch is really unforgetable. A good hotel for business purpose.

  • Stayed: December 2013, travelled on business
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Thank Crystal M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leroyalmeridien_sh, General Manager at Le Royal Meridien Shanghai, responded to this reviewResponded 8 January 2014

Dear Crystal M,
Your positive comments are much appreciated! We are always pleased to know that you’ve enjoyed your stay with us at Le Royal Méridien Shanghai! Our award-winning Sunday Brunch, La Vie en Rose, is something of which we’ve grown to be quite proud, and we strive to offer this unforgettable experience to all our guests! Thank you for sharing with us how much you truly enjoyed it!

Have a great day,
Daniel Aylmer
General Manager
Le Royal Méridien Shanghai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2014

You can't beat the location and the rooms are large with both a bath and shower albeit a bit dated.

Unfortunately I stayed at the start of December when there were big smog issues in Shanghai (flights cancelled) so there was no view, and like a previous reviewer has said the smog was actually inside the hotel. I don't think you can blame the hotel for this though - I don't think any air filtration system could cope with pollution that was 25 times greater than WHO limits!

The breakfast selection was excellent, and the mini bar reasonably priced.

Two negatives though:

1/ The staff do not respect the 'do not disturb sign'. When I am jet lagged I do not appreciate being woken up by a call to ask me when I can be disturbed!

2/ There is no cheap option for lunch in the restaurant. You have to pay £30 for the buffet lunch. superb buffet - good value if it was a dinner buffet, but too much for lunch. I guess the alternative would have been room service.

Anyway - above two niggles aside I would stay there again - just hope the pollution is not as bad the next time I travel to Shanghai!

  • Stayed: December 2013, travelled on business
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Thank Patrick O O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leroyalmeridien_sh, General Manager at Le Royal Meridien Shanghai, responded to this reviewResponded 7 January 2014

Dear Patrick O O,
Thank you for taking the time to leave such positive comments regarding your recent stay with us at Le Royal Méridien Shanghai! Our location and our view are two things of which we are most proud! It is unfortunate that your dates coincided with the heavy smog, but we hope this will motivate you to return quickly to enjoy the beautiful views that our hotel does truly offer! We will discuss with our associates the importance of respecting this do not disturb request as we understand that many of our guests are flying internationally on a regular basis. Regarding our lunch options, we do have an a la carte menu in Le Bistrot as well as business lunch set menus in both Favola and Allure, our Italian and French restaurants. We hope that you have the time during your next visit to discover these options!

Have a great day,
Daniel Aylmer
General Manager
Le Royal Méridien Shanghai

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Reviewed 2 January 2014

As SPG gold member, we expect much better service though we stayed during the holiday. We got king bed Bund view room though I expect I received much greater upgrade. The room itself is quite strange especially the bathroom. The design is strange and the size is so small, and also the toilet. The room is quite nice with the view. Now the bad thing is, often we smell smoke especially inside the bathroom and the toilet. Please check your exhaust or maybe the air conditioning. Or maybe during our stay, there was someone smoked from above. I was really disappointed to get this room. The housekeeping tried to refresh the room but it did not solve the problem. Or maybe it is the heater's smell which I do not think so. The breakfast selection is quite huge and the tastes are OK. They also offer two complimentary cappuccino or espresso. The recognition as Gold member is hardly to be seen. In another SPG hotel in Shanghai, I always receive either fruit,cookies, snack in the evening but not in this hotel.
Only location and the view from the room save our bad mood. Service should be upgraded to higher class compared to another hotel. I hope I can see improvements the next time I stay there.

  • Stayed: December 2013, travelled with family
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Thank vip282
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leroyalmeridien_sh, General Manager at Le Royal Meridien Shanghai, responded to this reviewResponded 7 January 2014

Dear vip282,
We greatly appreciate the time you’ve taken to share with us your concerns. For our loyal SPG members, we always strive to go above and beyond, therefore it is unfortunate to learn that your recent stay at Le Royal Méridien Shanghai did not meet your expectations. It is of utmost importance to provide for our guests a comfortable atmosphere in which you can relax and enjoy your stay. We will do our best to rectify the situation regarding the smoke odor. On a positive note, we are very happy to know that our location was convenient for you during your stay and that you were able to enjoy the beautiful views from the comfort of your room! We do look forward to welcoming you back in the near future at which point we can show our appreciation for the loyalty that you show us!

Until next time,
Daniel Aylmer
General Manager
Le Royal Méridien Shanghai

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Reviewed 2 January 2014

We stayed at Le Royal Meridien in December for two nights. I was really pleased with how big the room was. The shower and bath tub were very large and comfortable but there was a lot of dust hidden away towards the celling. The bed area had a couch as well as a large desk overlooking People's Square from our 32nd floor.

The breakfast buffet was included in our rate and was impressive. There was a very large selection of food from around Asia and from the west and it was all very good.

Location wise, the hotel is perfect. It is right on Nanjing Road across from People's Square and near the metro lines. It was very easy to walk to all of the tourist areas in the city.

Our flight back to the states wasn't until 5pm so we'd asked to extend our check out. It was available and we had no problems checking out at 2pm.

I would certainly recommend this hotel and would stay again if I find myself in Shanghai.

  • Stayed: December 2013, travelled as a couple
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1  Thank TravelGal418
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leroyalmeridien_sh, General Manager at Le Royal Meridien Shanghai, responded to this reviewResponded 7 January 2014

Dear TravelGal418,
It is always wonderful to hear such positive feedback following your recent stay with us at Le Royal Méridien Shanghai! We will pass on your comments to our culinary team regarding the breakfast buffet as they are always striving to insure a wide selection is offered for our diversity of guests. We are very proud of our convenient location in the center of Shanghai and are always happy to hear that this made it easy for you to find your way around! We look forward to welcoming you back in the near future!

Have a great day,
Daniel Aylmer
General Manager
Le Royal Méridien Shanghai

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Reviewed 26 December 2013

Arrived on a rainy day and drove right under the overhang. My wife and I were driven there, I would not want to drive there myself. We were met immediately by hotel staff and directed to the elevators to take us to check in. There are two banks, one for lower floors and one for upper floors, fortunately there was someone at the banks to direct us, even pressed the buttons. Room was great. Saw a previous post, it must have been awhile ago, as our room was in great shape. We went out for a walk and found the hotel to be very well located. Room service was quick and complete.

  • Stayed: December 2013, travelled as a couple
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Thank JoeBrannin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leroyalmeridien_sh, General Manager at Le Royal Meridien Shanghai, responded to this reviewResponded 30 December 2013

Dear JoeBrannin,
Thank you for taking the time to leave such wonderful comments for us at Le Royal Méridien Shanghai! As a team, we work very hard to provide for each of our guests a memorable experience, and it’s always wonderful to hear such positive feedback! We look forward to welcoming you back to Shanghai in the very near future!

Safe travels,
Daniel Aylmer
General Manager
Le Royal Méridien Shanghai

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Reviewed 13 December 2013

I frequently stay at this establishment - its a grand old dame these days obliterated by many newer hotels in town - so treat it as 4-star. The rooms are seriously tired and often musty / moldy ... the carpets in serious need of a good wash (replace them !!!). However, having said that - it is conveniently located right on Peoples' Square and Nanjing Road East pedestrian area and the breakfast and dinner buffet is pretty good with a wide selection. The 789 Bar has phenomenal views but also in serious need of a refurb/revamp !!!

  • Stayed: November 2013, travelled on business
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1  Thank HKFrequentFlyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leroyalmeridien_sh, General Manager at Le Royal Meridien Shanghai, responded to this reviewResponded 16 December 2013

Dear Reviewer,

Thank you for leaving your review on Tripadvisor.com and for sharing your experience with our friends.
It is disappointing to know that our facilities were not able to meet your expectation during your stay. Your feedback is very important for us to make further improvements. I have already shared your feedback with the entire engineering team to make sure that we are working on it.
We hope this will not discourage you to stay with us again in the future. We look forward to welcoming you back and to providing you with a memorable stay.

Sincerely,
Daniel Aylmer
General Manager
Le Royal Meridien Shanghai

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Le Royal Meridien Shanghai

Address: No.789 Nanjing East Road, Shanghai 200001, China
Phone Number:
Region: China > Shanghai Region > Shanghai > People’s Square
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Spa Hotel in Shanghai
#29 Business Hotel in Shanghai
#29 Romantic Hotel in Shanghai
#33 Family Hotel in Shanghai
#36 Luxury Hotel in Shanghai
#148 Best Value Hotel in Shanghai
Price Range: £103 - £206 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Le Royal Meridien Shanghai 5*
Number of rooms: 761
Official Description (provided by the hotel):
Stylish and sophisticated with an ultra-modern design, Le Royal Meridien Shanghai is one of Shanghai's tallest landmarks, and its location at the centre of Shanghai on the historic Nanjing Road East, opposite the People's Square and overlooking the Shanghai Museum and Shanghai Grand Theater, puts guests at the heart of one of the world's most exciting cities. ... more   less 
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Also Known As:
Le Royal Meridien Shanghai Hotel Shanghai
Meridien Shanghai

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